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Deloa Templates....purchasing of


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#1 jandcembroidery

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Posted 25 January 2013 - 05:17 PM

Has anyone tried to buy from the Deloa Jones website? I wanted to purchase some items, but each time I add to cart, it opens another window and only has that item in the cart. I'm pretty web savy but can't find a way around this one. I don't want to buy 5 items and have to pay shipping on each individuaI item. I emailed the sales address that was on there but no reply. Just wondering if anyone has a suggestion for me.

James

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#2 peglu

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Posted 25 January 2013 - 05:26 PM

I have also had problems with the website. I believe and Dave and Deloa are out of town right now. I'm sure they will respond to your email soon.

#3 Bonnie H

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Posted 25 January 2013 - 05:42 PM

On my computer, using the browser Chrome, if I add to my cart, it opens a Paypal page, so I will have two screens open. If I keep adding to the cart, it will update the Paypal page that is open in the background. If I close the Paypal page using the "x" at the top right hand side, and then add to the cart again, the Paypal page comes up again and it is updated with the new item I've added, along with the other items already there. That isn't happening for you? Maybe try a different browser and see if it works?

#4 jandcembroidery

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Posted 25 January 2013 - 08:39 PM

I was able to buy the rulers this time. But if you tried to buy rulers and then add say a book; it dumped the cart and all you had was the book. At least I got my order in, that's what really matters.
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James

James & Carrie Melton
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#5 Quilting Heidi

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Posted 25 January 2013 - 10:29 PM

Dave and Deloa are in CA right now. I'm sure they will get back to you.
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#6 sewhappy

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Posted 26 January 2013 - 07:57 AM

I was able to purchase trmplates without any problems...However when I recieved the I was not happy!! They were poorly packaged & no lable or instructions. It was as tho they were tossed into a box like it was the last order of the day & it rushed to be done. :(

#7 Fastquilts

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Posted 27 January 2013 - 07:26 AM

I just received my order for rulers and they were packaged very good and after I had ordered a couple I wanted more to be added so I sent them a message and the rest was sent with my original order in the same package. I have ordered from them before and they are great to deal with. Dave brought my lights to Indy when he was going to a race and saved me the shipping. If you have any trouble just call them they will work it out. As I said before they are great to deal with.

#8 Quilting Heidi

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Posted 27 January 2013 - 05:59 PM

SewHappy I'm sorry you weren't happy with the packaging, were they damaged? If they were please contact them. They do not come with instructions but you can download instructions for some of them from their website. Deloa also offers a great class on using her rulers if your able to go to one of the shows she teaches at.
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#9 sewhappy

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Posted 28 January 2013 - 09:47 AM

Hedi-
No there was no damage but again there was NOTHING in the box -NOTHING!! very dissappointed.
& yes I plan on taking one of her classes in Salt Lake.

#10 Quilting Heidi

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Posted 28 January 2013 - 09:48 AM

Sewhappy did you find the pdf's I mentioned on her website? I'd be happy to try to ask any questions you might have.
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#11 Carathren

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Posted 28 January 2013 - 11:57 AM

I actually just emailed them. I mailed in a check as per her website, for a ruler. The check was cashed over 6 weeks ago but I never received the ruler......
Carrie

#12 Bonnie H

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Posted 16 February 2013 - 04:38 PM

I just had an experience at DeLoa's site like James asked about. I purchased her boomerangs and a book. All the boomerangs would show up, but when I added the book, the boomerangs were gone. Guess I've never ordered a book and a ruler together before? Anyway, I ended up ordering the book separately and when I looked at my Paypal receipts, one was to CustomQT and one was to DeLoa's Quilt Shop. I'm guessing that those of us that have problems with the shopping cart are trying to add a ruler and a book and possibly the rulers are coming from CustomQT? Anyway, I am VERY pleased if this is the case as I have been DYING to buy Debbi's Cross Hatching Triangle from Custom Quilting Templates and could never get a return email or phone call and I worried about purchasing from them, thinking maybe their company was no longer up and running? But if DeLoa's rulers come from there, I'm guessing they are!!! So I ordered Debbi's Cross Hatching Triangle, too!!! I'm so thrilled right now  :)



#13 Bonnie in Ok

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Posted 16 February 2013 - 06:24 PM

I just ordered  one yesterday and it worked fine.


Bonnie Devenport

#14 Corey

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Posted 16 February 2013 - 06:45 PM

Sorry gals, you were disappointed. I never ever had problems with them, pls call Dave Jones, they are great people to work with. Longarming rulers, most of them do not come with instructions, like Heidi said, you tube & classes are offered.

Heidi, you are most helpful, I admire that in you.
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#15 Quilting Heidi

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Posted 16 February 2013 - 08:09 PM

Thank you Corey that is very kind of you.  

 

I love Deloa's stuff and her!  She and Dave work so hard to provide us what we need.  Mistakes happen for sure but give them a call and they will straighten it out.  Let me know if you can't get in touch with them.


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#16 Bonnie H

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Posted 16 February 2013 - 08:18 PM

Ditto'ing Corey and Heidi. I love her stuff! I already own Ronda's Curved Crosshatch rulers and decided to buy all of DeLoa's crosshatch rulers because I love all of her other rulers that I have and because Dave was going to come out and work on my machine's frame, but DH and I got it resolved, so I figured I would give DeLoa the money I was going to give Dave  :D



#17 JudithWashburnQuiltStudo

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Posted 16 February 2013 - 08:22 PM

Bonnie,

Deloa does not sale through others, so you may want to check things out with Deloa direct.  It sounds like there is a glitch either in her system or your's.  Even if you do get both you can't go wrong.  If you don't need both, I am sure someone here will statch it up from you.  I had one that was broken in the mail and Deloa replaced it and called me on New Years Day, what service!!!


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#18 Bonnie H

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Posted 16 February 2013 - 08:34 PM

Hi Judith, it may be that DeLao now has the rulers drop-shipped from the maker, which sounds like the maker is Custom Quilting Templates. It may be something new? I don't know, but that may explain why when I order a book and a ruler Paypal doesn't keep track of both on the same invoice. I notice that CQT also sells DeLoa's Appli-Guide.  I've only paid once, so it should be okay.  Isn't it nice to get great service!?!



#19 Quilting Heidi

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Posted 16 February 2013 - 09:39 PM

CQT is the one that makes Deloa's rulers.  Bonnie is probably right she might be having them shipped directly now.


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#20 Bonnie H

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Posted 16 February 2013 - 10:01 PM

I'm going to shoot DeLoa an email to make sure ... seeing as how now it's bugging me! LOL






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