Jump to content


Photo

Top Tension Pro


  • Please log in to reply
23 replies to this topic

#1 elkayr

elkayr

    Advanced Member

  • Member
  • PipPipPip
  • 324 posts
  • LocationTexas

Posted 16 August 2013 - 02:04 PM

I ordered the Top Tension Pro from Superior Threads recently.  I'm having trouble getting it to work on my 2007 Millie.  I know the gadget works, because I can apply pressure to the disc & the numbers change on the display.  When I installed it, it seemed like I had too many parts.  I could tighten the tension adjusting knob on my machine just enough to keep it from falling off the post.  So, of course, I don't have any play on adjusting the tension.  I called Superior & they sent me another actuator ring which is plastic & a little thinner.  However, the tension is still too tight & can't be adjusted without the tension adjusting knob falling off.  Has anyone tried using this on their Millie?  It's like the post that all of the upper tension parts are on is too short.  It's original.  I haven't changed anything on the upper tension parts.  I have another call into Superior, but the lady I need to talk to is off until Monday  :(

Thanks,

"i don't have time to be patient Linda" :D


Posted Image

#2 meg

meg

    Advanced Member

  • Member
  • PipPipPip
  • 3,284 posts
  • LocationCentral New York

Posted 16 August 2013 - 03:29 PM

I had the first version of it, and I was able to get king tut thread to run if I went slowly.
I love KingTut thread, but it took so much fussing, & I hate fussing.
I never use KT or the top tension gauge anymore.
It's one of the few purchases I have made that I regret.

I hope the new improved model is better so you don't end up like me.
Meg

"Do small things with great love." Mother Teresa
"Life's too short to fuss with thread." Meg Fazio
http://theonewiththr...s.blogspot.com/
http://www.flickr.com/photos/megfazio

#3 srichardson

srichardson

    Advanced Member

  • Member
  • PipPipPip
  • 1,665 posts
  • LocationSouthern California

Posted 16 August 2013 - 04:26 PM

Linda,

 

I have the Top Tension Pro too.  I installed it last week and had the same problems that you describe. Now I know that it isn't just me.  I had taken a photo before I took my tension apart to put the Tension Pro ring on but decided that I must still have put it back together wrongly.  I looked in my (2008) Millie manual for a photo to try to check but couldn't find one that showed what I was looking for.  At one point the tension nut and spring flew off while I was quilting!  I noticed in the videos on the Superior site that the machines they installed it on were showing tension numbers in the hundreds.  I can't get mine any tighter than a number somewhere in the teens.  

 

I am sorry that I can't help.  It will be interesting to see if anyone else has had a problem.  If you find out any useful information from Superior could you please post it on the forum?


Posted Image

#4 delld

delld

    Advanced Member

  • Member
  • PipPipPip
  • 5,187 posts
  • LocationFlorida

Posted 16 August 2013 - 04:28 PM

I had the old and now the new. Not happy with it either of them!!!! Same problems!


Dell 2008 Millie Frannie Ann with Bliss & she is Quiltaziod and Circle Lord Equipped with lots of Quilting Toys

#5 gardenslug

gardenslug

    Advanced Member

  • Member
  • PipPipPip
  • 445 posts

Posted 16 August 2013 - 07:50 PM

Have the old one.  Not happy with it and was going to order the new one.  After reading these posts, I don't think I will bother with it.  Hope you ladies can get it to work and keep us posted.

 

Marilyn



#6 RitaR

RitaR

    RitaR

  • Member
  • PipPipPip
  • 7,742 posts
  • LocationMid North Carolina

Posted 17 August 2013 - 05:20 AM

I think Superior needs to hear about these situations.. doesn't work, they should give a refund.



#7 elkayr

elkayr

    Advanced Member

  • Member
  • PipPipPip
  • 324 posts
  • LocationTexas

Posted 17 August 2013 - 09:04 AM

Superior has responded & tried to help me & I believe that the problem will be resolved.  I figure there's a simple solution & was just hoping one of you had already figured it out.  Patience is not one of my strong suits :D  They will call me Monday & I'll let you know the solution. Thanks, Linda


  • delld likes this
Posted Image

#8 micajah

micajah

    Advanced Member

  • Member
  • PipPipPip
  • 318 posts
  • LocationGeorgia, USA

Posted 17 August 2013 - 09:38 AM

Linda, 

I'm looking forward to hearing the answer to correct your problem because it is the same for me on my Innova. The tension post is much too short to put everything back the way the diagram describes and I can't use it. I did, however, put it on my bobbin winder and I now know for certain, that the winder is changing the thread tension as the bobbin fills. I have been experiencing tension changes with the bobbins I wind myself. I start off with perfect tension and as the bobbin empties, the tension changes and I have to keep tightening the top to keep the stitching good The bobbin tension just gets tighter and tighter as it empties. 

 

I purchased another winder, and apparently, it is the same with all of them. I hope that I will have the chance to sit down to work with it some more. It must have to do with the speed it runs at.....anyway, keep us updated.

Debbie

Newnan, Ga


Debbie

Newnan, Ga


#9 Primitive1

Primitive1

    Advanced Member

  • Member
  • PipPipPip
  • 6,058 posts
  • LocationDallas, TX

Posted 17 August 2013 - 08:26 PM

Incidently, I noticed an article at the back of MQU this month on those very tension items, have not read it yet though...


  • meg likes this
http://www.flickr.com/photos/sewmanyquiltssewlittletime/ Proud Millie Owner! Sew Many Quilts - Sew Little Time Custom Long Arm Quilting

#10 meg

meg

    Advanced Member

  • Member
  • PipPipPip
  • 3,284 posts
  • LocationCentral New York

Posted 17 August 2013 - 08:41 PM


Incidently, I noticed an article at the back of MQU this month on those very tension items, have not read it yet though...


Vicki....
Haven't read it cause you can't stop looking at page 46?
LOL!
  • LinneaMarie and HeidiP like this
Meg

"Do small things with great love." Mother Teresa
"Life's too short to fuss with thread." Meg Fazio
http://theonewiththr...s.blogspot.com/
http://www.flickr.com/photos/megfazio

#11 Primitive1

Primitive1

    Advanced Member

  • Member
  • PipPipPip
  • 6,058 posts
  • LocationDallas, TX

Posted 18 August 2013 - 08:13 AM

Meg LOL   probably true!  :)


  • LinneaMarie and meg like this
http://www.flickr.com/photos/sewmanyquiltssewlittletime/ Proud Millie Owner! Sew Many Quilts - Sew Little Time Custom Long Arm Quilting

#12 elkayr

elkayr

    Advanced Member

  • Member
  • PipPipPip
  • 324 posts
  • LocationTexas

Posted 19 August 2013 - 02:46 PM

Superior just called me & Ricci won't be back in the office until Thursday...


Posted Image

#13 srichardson

srichardson

    Advanced Member

  • Member
  • PipPipPip
  • 1,665 posts
  • LocationSouthern California

Posted 19 August 2013 - 07:52 PM

Thanks for the update Linda.


Posted Image

#14 elkayr

elkayr

    Advanced Member

  • Member
  • PipPipPip
  • 324 posts
  • LocationTexas

Posted 22 August 2013 - 02:35 PM

I just spoke to Ricci at Superior & she said they would give me a full refund.  She is sending me a shipping label to return the Top Tension Pro.  I told her there were a couple of you in the same situation. 


Posted Image

#15 meg

meg

    Advanced Member

  • Member
  • PipPipPip
  • 3,284 posts
  • LocationCentral New York

Posted 22 August 2013 - 04:11 PM

That's good to hear.
Can't criticize a company that stands behind their products, for better or worse.

Good for you, Linda.
Meg

"Do small things with great love." Mother Teresa
"Life's too short to fuss with thread." Meg Fazio
http://theonewiththr...s.blogspot.com/
http://www.flickr.com/photos/megfazio

#16 srichardson

srichardson

    Advanced Member

  • Member
  • PipPipPip
  • 1,665 posts
  • LocationSouthern California

Posted 22 August 2013 - 05:54 PM

Linda,

 

Thanks for the information.


Posted Image

#17 Snowflake

Snowflake

    Advanced Member

  • Member
  • PipPipPip
  • 142 posts
  • LocationCarlsbad, NM

Posted 25 August 2013 - 08:57 PM

So glad I came by this evening, I too had this problem and mine is now sitting on a shelf. guess I will call company too.  Thanks for the info.


Posted Image
Quilted Luv Studio
Beverly J Spencer
Carlsbad, NM

#18 NH Gin

NH Gin

    Newbie

  • Member
  • Pip
  • 3 posts

Posted 26 August 2013 - 07:22 AM

I installed the Top Tension Pro on my HQ Sixteen and couldn't seem to get it to work. I had a technician that works on Handi Quilters come over to service my machine and take a look at it. He had seen them but was unfamiliar with them. He did the same things I did with it - taking it apart several times and putting it back together. When he left, I didn't have a quilt loaded but we used a scrap piece and batting and it seemed to be working.  The next day, I loaded my quilt and the tension is so tight that the top thread keeps breaking even when I have the knob turned almost all the way off. If I pull the thread out from between the tension discs, it's too loose. I finally just took the thing off and it's sitting on the table. 

I'm surprised that Superior Threads would sell something that doesn't work. I'll see if I can send it back.



#19 elkayr

elkayr

    Advanced Member

  • Member
  • PipPipPip
  • 324 posts
  • LocationTexas

Posted 26 August 2013 - 08:10 AM

It just doesn't work on all machines.  It's still fairly new.  I'm hoping that I'll be able to have one in the future :D  They are nice folks & I love the threads & other products I have ordered from them.  I get an order from them every month & am a completely satisfied customer.


Posted Image

#20 NH Gin

NH Gin

    Newbie

  • Member
  • Pip
  • 3 posts

Posted 26 August 2013 - 10:52 AM

Linda: They are totally nice people. I love their thread and have the DVD Thread Therapy with Dr. Bob. I haven't gotten anything from them I haven't liked, that was why I was surprised about the Top Tension. I kept thinking I was doing something wrong.  I took a class with Dr. Bob at the MQX in New England a couple of years ago and he was a real down to earth person, just like on his videos.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users