CattyWampus Posted February 22, 2014 Report Share Posted February 22, 2014 I have had so many issues with this machine and we are sooo far behind on customer quilts due to these issues, Brenda at apqs is great, but this is the weekend and we have no way to get the machine to run and once again we have quilt path issues! I am hoping Dawn is monitoring and can help me get back up asap. Thanks,Merrie from MI. The Croydon was installed and no Millie will not do anything on or off the computer. The lights are on but nothing happens Link to comment Share on other sites More sharing options...
srichardson Posted February 22, 2014 Report Share Posted February 22, 2014 Has Millie blown a fuse? If you are in Canada you will have two fuses. Link to comment Share on other sites More sharing options...
RitaR Posted February 22, 2014 Report Share Posted February 22, 2014 do you have your stitch length set at 9 or above.. many machines don't like 7 or 8 spi. Link to comment Share on other sites More sharing options...
CattyWampus Posted February 23, 2014 Author Report Share Posted February 23, 2014 Nope and no. We have lights on the machine, stitches are set where they normally are, checked all the plugs and everything appears connected. Thanks everyone. Hoping to get this resolved asap. What a mess Link to comment Share on other sites More sharing options...
KathG Posted February 23, 2014 Report Share Posted February 23, 2014 Sorry if I sound stupid,.....but what is a Croydon ? Just realised your message header says Crydom, so after a search I now know it is some sort of relay switch..... Link to comment Share on other sites More sharing options...
CattyWampus Posted February 23, 2014 Author Report Share Posted February 23, 2014 stupid autocorrect on my tablet! It is crydom; they said that some of our recent issues may be caused by static as there have been many owners with issues due to this terrible winter we all have; so they sent me a new one with instructions to install which were very easy, but after we installed the new one, the power comes on for the machine, but she will not stitch at all; checked all the connections to the machine all around, no go. So, we reinstalled the old one, still no stitching, so we put the new one back on, still no stitching. There is a quilt on the machine with two rows to go; and I have more waiting. We have had so many problems with first the computer system, quilt path, and then the machine, but I am determined to make this thing work right if it kills me!!!! Merrie Link to comment Share on other sites More sharing options...
CattyWampus Posted February 25, 2014 Author Report Share Posted February 25, 2014 Thanks everyone for the help; this company is awesome! They are sending me a new one and soon we will be back up and running!!! Again, Brenda is so awesome; she knows her stuff! Link to comment Share on other sites More sharing options...
CattyWampus Posted March 3, 2014 Author Report Share Posted March 3, 2014 they did send me a new machine; it is awesome; sews like butter! AND it got here in like a day and a half; we were able to change it out with the assistance of the great Brenda and Amy; wonderful ladies who are machine goddesses!!! II love this company and their products; they really stand behind what they make. And even with the problems I had, I learned a lot about my machine inside and out; I feel more confident with it now, and I was really surprised at how wonderfully customers are cared for by APQS; thank you all!!! Merrie Link to comment Share on other sites More sharing options...
Beachside Quilter Posted March 3, 2014 Report Share Posted March 3, 2014 they did send me a new machine; it is awesome; sews like butter! AND it got here in like a day and a half; we were able to change it out with the assistance of the great Brenda and Amy; wonderful ladies who are machine goddesses!!! II love this company and their products; they really stand behind what they make. And even with the problems I had, I learned a lot about my machine inside and out; I feel more confident with it now, and I was really surprised at how wonderfully customers are cared for by APQS; thank you all!!! Merrie APQS team are the BEST! So happy for you that you are squared away and ready to quilt! The new gen machines are awesome! Link to comment Share on other sites More sharing options...
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