connieb Posted March 30, 2017 Report Share Posted March 30, 2017 APQS service, people on this forum, and our local tech person. I finally called the service dept as everyone has helped and things were getting better but not where the stitches should be. The tech helped me eliminate the skipped stitches, Barb Mayfield helped me realize that some of my problem was actually called "long" stitches, and today APQS spent as much time on the phone with me as needed (multiple times today) to figure out that my long stitches are most likely due to a bad encoder cable. I'm getting new ones soon. The support is so important and heart warming when problems occur. I learned more about my machine and how to trouble shoot stuff today too. I was ready to ship it to APQS and let them figure it out. So glad they want to help us and aren't just there to take our $$, YEA customer support. Link to comment Share on other sites More sharing options...
Kwiltr Posted March 30, 2017 Report Share Posted March 30, 2017 I second that! I would be hooped if we didn't have great forums to exchange knowledge with and APQS to back us up. Link to comment Share on other sites More sharing options...
T Row Studio Posted March 30, 2017 Report Share Posted March 30, 2017 If We use our machines they will need work periodically and I am more than Happy with the effort the service department put into helping me with my minor problems I have had. Thank-you APQS Team Link to comment Share on other sites More sharing options...
Gator Posted March 30, 2017 Report Share Posted March 30, 2017 Ditto Link to comment Share on other sites More sharing options...
quiltmonkey Posted April 14, 2017 Report Share Posted April 14, 2017 The best! Link to comment Share on other sites More sharing options...
PattyJo Posted April 15, 2017 Report Share Posted April 15, 2017 I couldn't agree more! Link to comment Share on other sites More sharing options...
Bliss Quilter Posted April 18, 2017 Report Share Posted April 18, 2017 Yes they are the best. Angie spent 2 days with me to help me time mine. I was in tears and she was so calm and know just what to do. FaceTime also helped. Thanks Amy/Angie - you both are the best! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.