DawnCavanaugh

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DawnCavanaugh last won the day on September 28 2017

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About DawnCavanaugh

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  • Birthday 06/22/1960

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  1. Hello APQS family! I'm listing for a customer. Please contact her directly with questions: For Sale in Central Iowa: Moving to an apartment and must part with my APQS machine—it works great, no problems whatsoever! APQS Millennium with CompuQuilter 2004 model 14-foot table Power Fabric Advance included Asking $9,500 for the entire system—great bargain! Buyer must move the machine. For more information, email: wetzel404@ymail.com.
  2. Customer Service

    Hi Cagey, Your assumption is right--barring a catastrophe with the machine, machines used only casually may not need any "wear and tear" maintenance for two decades or more (if ever). The machines we are seeing back at the factory now for the "spa treatment" are in the 2006-2008 model year, and most have been used in business settings. The most common "wear" items that eventually need replacement with extensive use are: hook assembly thread guides needle bar bushings motor brushes wheels canvases All of the items listed above can also be replaced by the customer to avoid having to send the machine back to headquarters. We have parts kits and individual parts along with video tutorials and written instructions for almost every repair. Our first goal is to try to get the machine up and running as quickly as possible for each customer, which means working directly with each customer to make repairs themselves. Frankly, the actual machine repairs are really not that hard. Our most common obstacle in Service is a customer's lack of confidence or fear that she (or he) can actually DO it on her own! If you can handle a screwdriver, you can repair the machine! If you have ever attended one of my classes, you have probably heard me share my favorite quote from Henry Ford. (I have lived my life with this thought in mind, and it has helped me accomplish so much more): "If you think you CAN, or you think you CAN'T, either way, you are right." My philosophy has always been...if I try and I fail, what do I have to lose? I may end up still having to call the repairman, but I MAY end up fixing the problem myself and gaining so much understanding and self-confidence to boot! However, we do understand that it may not be practical or possible for some customers to do the repairs themselves, which is why we began the certified tech program. Hopefully, we WILL get to the point where a tech is within a short driving distance of every machine owner. While the longarm world is still growing, we aren't to the point where there's a dealer in every town like there is a gas station or convenience store. As it is now, it's common outside large metropolitan areas to have to drive 4-6 hours to reach a qualified service person in MANY industries. I think the longarm world is a bit like the auto industry in that you can find a general auto mechanic in just about every town, just like you can find sewing machine repair people. But if you buy a Corvette, chances are good you'll need to take it to a Corvette dealer for service--they don't come to you. fbaldwin, Thanks for your input and great suggestion! I can see if the webmaster can at least put something on the Support tab that indicates we have Certified Technicians and how to find them. I realized after reading your response that someone needing service or support is not necessarily going to click on the "find a retailer" link to find local help. One of the other major life lessons I've learned in this job is that there is always room for improvement. All of your comments help us make APQS a stronger company!
  3. Customer Service

    As Customer Service Director, I appreciate your candid feedback! If you have not received the kind of service you expect, please let me know so that we can remedy the situation as quickly as possible. We do take pride in our customer service, and if we have fallen down on the job we want to make it right. Unfortunately, if we aren't alerted to a problem, then we can't fix it. If you have not had an issue resolved to your satisfaction, please let me know. I understand the desire to have more customer service technicians around the world to help customers who are not willing or able to do the repairs themselves. We'd like that too! In fact, if you haven't looked at our "retailer" listings lately, be sure to do so--we have spent the past two years training nearly 50 of our dealers to become certified technicians who can do service work both in their stores or studios as well as "in the field". You can search for retailers who are certified technicians based on zip code or even by the certified tech designation. We have three more training sessions set up through next June that will bring that number up to well over 75 trained service people across the US, Canada, and Europe. Once our dealers have been trained, we will work to add more technicians who are "outside" of the APQS dealer family but are interested in receiving the training. That will make it easier for customers to find a regional service center for help with their machines if needed. While we'd love to have a technician on every corner just like Starbucks, as a small, family-owned company that is a bit out of our reach at the moment. The good news is that these machines are built to industrial standards and are designed for years of heavy use before the machine parts start showing wear and tear and need more than simply oiling and checking motor brushes. That's how we are able to offer a lifetime warranty on the machines. If they were prone to problems or frequent breakdowns, we'd go broke with warranty repairs. We realize that despite that reliability, some quilters just feel better if they have the machine "looked over" on a regular basis, which is a service that our certified techs can still provide. But it is also something that machine owners can also do themselves through a "mini spa kit" (see below). Many longarmers are convinced that their machines need a yearly "servicing" just like their home sewing machine. That may the case with other brands, but APQS machines do NOT need a yearly servicing. If a quilter keeps the machine clean, oils the machine properly, and checks the motor brushes annually, (all of which are described in detail in the machine manual found on the CD or USB that came with the machine and on our "Support" section of the APQS website) then even a machine used every single day for a business will not need typically need "servicing" until the 7th or 8th year of ownership. It's at that point of full-time use that the 'wear and tear' parts on the machine start affecting the stitch quality and will need repair or replacement. However, it IS still a machine, after all, and once in a while a machine may need attention before that point in time. We designed the machine so that any repairs are not only simple to do, but also user-friendly and more cost-effective than having to pay for a technician to make a house call or experience 'down time' by sending the machine back to the factory. But both of those options are available, along with certified technicians in the field, to help when needed. Regarding our "Spa in the Box", it is currently not listed on our online store, but that IS available for purchase for customers who call in to order it and doit themselves. The Mini Spa kit includes instructions on how to 'check' the machine over, along with basic wear and tear parts for replacement if needed. The Deluxe Spa kit assumes the machine is due for that 7-8 year "check up" and that parts will be replaced for sure, rather than just 'evaluated'. We haven't listed it on the store at this time due to the variety of APQS models available--we want to be sure we send the correct repair parts to match the model. However, Lisa brings up a good point--we could list it on the store and simply request that the customer call us directly to place the order. If you're interested in either of the Spa Kits, you can call our Parts Team at 800-426-7233 or email us at parts@apqs.com for more info. And if you're struggling with your machine and need help, please let me know!
  4. APQS or Innova

    CBW, The stitch regulator on our new machines beeps once every 8 seconds or so. We have our customers' safety in mind by having that audible warning tone--when the sewing motor is engaged and the regulator is on, the machine will sew when you move the machine. However, we don't want you to get distracted (maybe a phone call or knock on the door) and just walk away from the machine without turning off the sewing motor. When you return to the machine, if you decide to "check the bobbin" before you resume quilting, but you haven't shut off the motor, we don't want you to mangle your fingers in the bobbin area by moving the machine with it still "on". We are a small, family-owned company and we hand-build each machine right in Iowa, which is why we can offer a lifetime warranty (it even includes the electronics, circuit boards, switches, and motor--something not every company will do). We know what goes into each machine and will stand behind our work with customer service and support. The Cotton Corner in Shipshewana, IN is also fairly close to you. They have a variety of APQS machines available for you to try again if you need another test drive, and also teach classes and provide support. But ultimately you have to choose a machine that is the right "fit" for you.
  5. Hi Everyone, Gotta "love" technology! It's been a relatively quiet couple of weeks for our service and support teams, and we've been thinking that everyone must be on spring break since we haven't received many emails. Well....the IT department upgraded the email server a couple of weeks ago, which resulted in changes to the spam filters for our incoming emails. Unbeknownst to us, that new filter did not allow anything through from the "Contact Us" links on the website and forum. When we realized how few emails had been coming through, we let our IT team know today and they discovered dozens of "Contact Us" emails "stuck" in quarantine inside the server. The IT team set them free about an hour ago, and we are now working through all those trapped emails to ensure that everyone's questions have been answered. If you sent in a form through the Forum or website and did not hear from us promptly, hopefully you reached out to us by phone so that we could help you. If you did not and are still having issues, please call us at 800-426-7233 or email us directly at service@apqs.com so we can help right away! Like I said, gotta love technology!
  6. Hello Everyone, As you may have noticed we've been having more issues with the current Forum's features working properly, as well as spammers infiltrating the system. The current Forum software version is outdated and an upgrade is required, but we have been holding off its implementation as long as possible to prevent disruption to the site during everyone's busy quilting time before the holidays. However, we are to the point where we can no longer postpone the upgrade without risking the security of the site. We must implement the upgrade as soon as possible. The new Forum software is being beta-tested right now by APQS dealers as well as some "uber-users" of our current forum. We anticipate making the change-over fairly quickly once testing is complete. Please be aware that the change-over will result in a "black-out' for a couple of days when the current Forum will be shut down to migrate all the topics and threads over to the new site. We will alert you about when that will happen so you can prepare in advance and will not be taken by surprise when the Forum is "down". In addition, the upgrade could result in some changes to the way the Forum appears and functions but we will do everything we can to keep all the features that are important to our users. Change is always hard, but it is well worth it to keep the site safe and secure. Thank you for your continued support of APQS and of each other through the Forum--it truly makes our "family" such a close-knit group!
  7. Cant Post Pictures

    Hello Everyone, We're sorry that the Forum software has been causing issues with photo uploads. The issue was related to a security problem and has been resolved. Because of ongoing issues with the current Forum software, we must perform a software upgrade very soon. This could result in some changes to the way the Forum appears and functions but we will do everything we can to keep all the features that are important to our users. The new Forum software is being user-tested right now. We anticipate making the change-over fairly quickly once testing is complete. However, the change-over will result in a "black-out' for a couple of days when the current Forum will be shut down to migrate all the topics and threads over to the new site. We will alert you about when that will happen so you can prepare in advance. Thank you for your continued support of APQS and of each other through the Forum--it truly makes our "family" such a close-knit group!
  8. Hello everyone! By now you may have heard the exciting news that a major upgrade of Quilt Path is fast approaching! We’re in the final stages of testing and writing documentation so that we can get the new features to you soon. These include fast and simple border and corner placement, placing blocks using real size measurements, additional design templates, more free designs, design skew and more! You have also probably heard about Windows 10 and have been wondering if you should upgrade your Quilt Path tablet to this new operating system. After much research and consideration about how the upgrade might affect Quilt Path operation, APQS is recommending that Quilt Path users do take advantage of the free upgrade offer Microsoft has presented. The deadline for the free upgrade is next Friday, July 29. The attached document answers important questions about upgrading including the benefits of upgrading, how to upgrade, changes to settings on your tablet and Quilt Path and more. It also provides instructions and links to help you make the upgrade as quick and painless as possible. However, the upgrade will take several hours to complete, so we encourage you to plan accordingly. Rest assured that you are not required to upgrade to Windows 10 to continue using Quilt Path. However, upgrading now will ensure that your tablet stays current and will help us with troubleshooting issues going forward. If you have questions feel free to contact me. In addition, if you are on Facebook but are not already a member of the private Facebook Quilt Path Users Group, please let me know so that we can invite you to join. This active and helpful group for APQS Quilt Path owners all share tips, quilting ideas, troubleshooting tips, design suggestions and more—and we’d love to have you as a member! Just send me an email letting me know you’d like to join. (You will need to be on Facebook to join, however.) We’re anxious to get the finishing touches on the new Quilt Path upgrade and will get that out to you as soon as possible! Happy Quilting!
  9. Hi Barb, Yes, this machine is sold. We don't know the final selling price as we only assisted in connecting the buyer and seller together.
  10. I have deleted the spammer's posts and blocked further access to the Forum. Sorry for the inconvenience!
  11. Good Morning friends, So sorry about the recent spam outbreak on the forum this weekend. I have not been on the computer all weekend as I'm dealing with one of those lovely "homeowner moments". Our refrigerator ice maker line decided to spring a leak in our basement. I have removed all the spam posts I could find, and have banned the perpetrators. If you find any additional posts that I missed, please let me know. Have a great Sunday!
  12. Quilt Path

    Betty, We do have Quilt Path classes coming up August 24 and 25 in Des Moines. The introductory class covers all the basics of Quilt Path, including pantographs, block placement, designing simple patterns, recording, and designing quilts. Consider it an overview of the software so that you can learn all of the capabilities of it. The Quilt Path Potpourri course is a little bit of everything--and the topics are based on the needs and questions of the students attending. It gets more in depth into designing your own patterns, learning how to do more specialized tasks like sashes on point, designing your on pantographs, etc. You can learn more about the classes by clicking here. To register just call us at 800-426-7233. Thanks!
  13. Kudos to Dawn and APQS

    Glad we can help, Dell!
  14. stitch regulator won't maintain stitch length

    Here's a link to walk you through the motor brush check: http://www.apqs.com/instructional-videos/?vid=q1zoiLjJ3K4