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  1. My bobbin case won't remove. I was going to change the bobbin but the bobbin case won't pull out. I have no idea why. I have had my AQPS Freedom for over 5 years and never had a problem and all of a sudden last night, when I was quilting a quilt, I was going to change the bobbin, and I can't get it out? Any ideas?
  2. My bobbin case won't remove. I was going to change the bobbin but it won't pull out. I have no idea why. I have had my AQPS Freedom for over 5 years and never had a problem and all of a sudden last night, when I was quilting a quilt, I was going to change the bobbin, and I can't get it out? Any ideas?
  3. Fabric Advance

    Thanks Linda, My husband and I did figure out how to do that to lock it so I can at least use my machine for now. OMG! These machines are like our life line!!!!! And that is why I love my APQS. I had a 'lesser" model for me first machine and it went down 4 times in the 10 months I had it.. ANd everytime, my customer quilting came to a halt for about a week waiting for it to get fixed. I absolutely love this Freedom and this is the first time I have had an issue with it. I'm just in panic mode about it because now it is the weekend so I know I most likely will not get contact from "APQS Service" rep until Monday.
  4. Fabric Advance

    For Beachside Quilter, when I move the silver know to the take up roller, how do I lock the tak-eup roller so it doesn't move? I really need to work on a customer quilt and I need to figure out how I can do this manually since my motorfeed advance is not working. I would appreciate any tips anyone has.
  5. Fabric Advance

    For Geo Tech, my machine is a 2011 Freedom which I bought new in Nov, 2011 and I have done appox,. 300 quilts on it.
  6. Fabric Advance

    I am so frustrated. I called APQS mid morning yesterday and left Amy a message and my cell phone # and I have not heard back from her which means now I will have to go all weekend without my machine working correctly. I THINK I will send a message on APQS on the contacts form and see if Mark will call me.
  7. Fabric Advance

    Well, we put in a new fuse and it still does not work. Not with the foot pedal or with the toggle switches. I guess I will call APQS tomorrow for support on this. Anyone I should ask for in particular?
  8. Fabric Advance

    Beachside Quilter, I always use the foot pedal so I haven't touched any of the switches. One minute it worked to advance fabric and the next minute it didn't work. I did try unplugging my machine and plugged it back in 10 minutes later, but still nothing. My Guess is that it must be the fuse. When my husband gets home, I will have him investigate.
  9. I'm not sure if I labeled the topic correctly. I was quilting a quilt today and when I was done quilting it and going to unroll it with the fabric advance, my fabric advance doesn't work. Is there a fuse or something in it? I am confused. I have a Freedom and I bought it new in November, 2011. I have quilted approx. 250 quilts on it and never had a problem until today. Is there anyone out there who has had this problem and can share with me how to fix it? I can not figure out how to manually roll that roller so I am assuming it only works with the fabric advance. HELP..... I had today off and I want to load another quilt and get started on it and now I can't.
  10. BEST CUSTOMER CARE

    I agree with you all. I had a problem with my new Bliss upgrade (whihc my husband and I installed ourselves and Dawn immediately responded on this Forum to help me and gave me troubleshooting ideas to try to try to find out for sure what the problem was. When the problem was diagnosed, APQS immediately got the parts in the mail for me. They gave me wonderful Customer Service. I am a Hotel Manager at a Casino Hotel so, of course, I "get the priviledge" to resolve many issues so I know the importance of excellent customer service.
  11. Bernina Aurora 430 for sale

    Moving this to the top. I have reduced the price on this machine to $1000. (Buyer pays shipping or I can meet you within 2 hours of my home). This machine was made in Switzerland and is a very good machine. This machine is also a 430 Limited Edition.
  12. HELP--got BLISS--but problems

    I want to update everyone. Dawn sent me trouble shooting directions which I followed and it was definitely the horizontal encoder that didn't work. APQS sent me the new parts (overnight) which I didn't get until 5 days later because of all that ice roads/weather we were having at that time. That was not APQS fault. Anyway, I have quilted a quilt with my Bliss and it IS BLISS! I love it. And I did not find that there was a new learning curve with Bliss like lots of people say there is. I thought I had better control of my machine even though it moves so easily now. I am so glad I got it, it was money well spent.
  13. For Sale: Bernina Aurora 430 Sewing Machine. Includes carrying case, table tray attachment, walking foot,various other feet, and many bobbins. Works perfect. $1200 Firm. Buyer pays shipping if too far away for pickup. (I live in MN). For more details (or for pictures) call: 507-828-0832. Moving this to the top. I have reduced the price on this machine to $1000. (Buyer pays shipping or I can meet you within 2 hours of my home). This machine was made in Switzerland and is a very good machine.
  14. After dreaming about Bliss for about a year,I finally got it. I absolutely love it! I should have just ordered it when I originally bought my machine 2 years ago but I was on a tight budget at the time--so now I was able to do the upgrade. For those of you who don't have it, you are missing out. Everyone says there is a new learning curve with Bliss. I did not feel there was at all. I feel I am able to control my machine even better--even though it now moves so easily. And for anyone who gets the Bliss, it is very easy to install yourself.
  15. HELP--got BLISS--but problems

    Dawn, Thanks for the quick email. We have a family Christmas gathering today and tonight my husband and I will follow your troubleshooting directions so we can figure out exactly where the problem is. I will email you tonight with what we find out.