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Found 1 result

  1. Customer Service

    I wish APQS would train more field techs to come around and service our machines............not just routine maintenance, but troubleshooting problems...........a friend just spent MONTHS dealing with her 2014 demo machine trying to get it to work right.............no one would come to her house to check it out............kept trying to 'FIX IT' by email and phone calls with no results other than more frustration for her............she was finally forced to trade it off for a brand new machine - just to get something that works............she SERIOUSLY considered buying another brand.........APQS touts their great warranty and customer service, but it seems to be lacking..............many of us are not able to man handle a machine to pack it up and send it to Carroll.........when I got my new machine a year ago, they took the box back with them. I dread the day when I might need help because it seems no one will come............with the number of machines that are sold every day and at all these Road Shows and Quilt Shows, APQS is falling down on their Customer Service after the machine is delivered.