LinneaMarie Posted March 29, 2012 Report Share Posted March 29, 2012 Ok, I have had this problem since before Thanksgiving. I have called and written, still no answer. When I put on my horizontal lock, it screams. Still works, but the noise will drive you nits!! Verticals work fine! Any ideas? They said this was a new problem and they were checking with the engineer; but that was a month ago. Heeelllpppp!! Link to comment Share on other sites More sharing options...
meg Posted March 29, 2012 Report Share Posted March 29, 2012 call again...that's too long to wait....maybe it slipped thru the cracks. Link to comment Share on other sites More sharing options...
JustSewSimple Posted March 29, 2012 Report Share Posted March 29, 2012 Well, Hey, LM!!! So glad to see your smiling face!!! Sorry you are having troubles but glad to see you anyway!!! Link to comment Share on other sites More sharing options...
DawnCavanaugh Posted March 29, 2012 Report Share Posted March 29, 2012 LinneaMarie, I'm sorry you haven't heard from our customer service team. Can you tell if the noise is from the lock device itself, or is it up on the machine? Link to comment Share on other sites More sharing options...
LinneaMarie Posted March 29, 2012 Author Report Share Posted March 29, 2012 Hi Dawn! The noise is in the front part of the machine. It sounds like it's right behind the front cover. When I had Tony on the phone he could not hear it. He had me take apart the BACK of the machine to clean it out. It was already clean, and that did nothing. Soooo. Also it is random and does not happen every time. Link to comment Share on other sites More sharing options...
DawnCavanaugh Posted March 29, 2012 Report Share Posted March 29, 2012 Linnea, That sure makes it hard to diagnose when it's intermittent, for sure! I am going to see if Amy can call you today and listen in. My ears aren't what they used to be! Link to comment Share on other sites More sharing options...
LinneaMarie Posted March 29, 2012 Author Report Share Posted March 29, 2012 Well Dawn, if you would not listen to all that loud rock n roll..............................just sayin! hahahaha Thanks!! Link to comment Share on other sites More sharing options...
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