Darlene Epp Posted February 21, 2013 Report Share Posted February 21, 2013 Has anyone on the forum been successful when ordering a Ruler Mate base for their Lucey machine? Link to comment Share on other sites More sharing options...
sewlinzi Posted February 22, 2013 Report Share Posted February 22, 2013 Don't actually know the answer but wonder if it would be same version as ordering RM for Milli without thread cutter? Link to comment Share on other sites More sharing options...
Darlene Epp Posted February 23, 2013 Author Report Share Posted February 23, 2013 Thanks for the response Linzi. The problem is that my customer ordered & paid for a Ruler Mate for her new Lucey last summer. It was shipped to her in November, but didn't fit. She was told to send it back to be "re-tooled". After MANY phone calls and e-mails, she is still waiting for it to be sent back to her. I just wondered if anyone else has been successful in getting a Ruler Mate for a Lucey machine. She's out $149 US PLUS all the shipping and taxes. She really NEEDS this base as she wants to get into custom work, and just can't do a good job of SID work without it. I sure wish there were more options for a base that fits OVER the throat plate area. I wonder if a Millennium base would work. ?? I can't see any reason why it wouldn't. Link to comment Share on other sites More sharing options...
sewlinzi Posted February 24, 2013 Report Share Posted February 24, 2013 Oh dear, that isn't good customer service! I think a milli base without cutter would fit as I believe the machine body is the same... Link to comment Share on other sites More sharing options...
Darlene Epp Posted February 24, 2013 Author Report Share Posted February 24, 2013 No, it's not good customer service. I feel like I'm partly responsible because I showed her my Ruler Mate base and recommended it to her. She lives a good 8 hours drive from me, so I can't just run over with a MIllie base to see if it would work. Mailing something like this heavy base in Canada is not cheap, like it would be in the States. PLUS, she needs to get her money back, but is not getting any help from Donita. I may have to resort to calling her myself to see if I can't some satisfaction for my customer. My e-mails have gone unanswered, so I'm hoping to get through on the phone. Link to comment Share on other sites More sharing options...
sewlinzi Posted February 25, 2013 Report Share Posted February 25, 2013 I have just fitted my non thread cutter milli base straight onto Lucey and it fits beautifully! Link to comment Share on other sites More sharing options...
Darlene Epp Posted February 25, 2013 Author Report Share Posted February 25, 2013 Hi Linzi, I'm not sure I understand. Are you saying you have a Millie without the thread cutter? Or that .......... ?? Link to comment Share on other sites More sharing options...
witha'K'quilting Posted February 25, 2013 Report Share Posted February 25, 2013 hi darlene, i do not know if this info helps or not. but, i have a millie (w/thread cutter) and a liberty. the ruler mate i have is for the millie, however, also fits on the liberty. so, perhaps, if donita cannot make a base for lucey...if she has one for the millie with the cutout for the thread cutter, it could still work for your customer. not ideal, i know, but at least maybe she can have a base that will fit. Link to comment Share on other sites More sharing options...
Darlene Epp Posted February 25, 2013 Author Report Share Posted February 25, 2013 Thank you! I think I'll just bite the bullet and mail her a base for the Millie. I ordered a couple of extras in January, which I got very quickly. I don't know what the problem is with one for the Lucey. Puzzling. Link to comment Share on other sites More sharing options...
sewlinzi Posted February 26, 2013 Report Share Posted February 26, 2013 I have 2007 milli, I took the thread cutter off and got it RM for a non thread cutter milli, freedom Fits perfectly onto Lucey Link to comment Share on other sites More sharing options...
TAQuilts Posted February 26, 2013 Report Share Posted February 26, 2013 Darlene I sent you a PM. Terry Link to comment Share on other sites More sharing options...
Sandra Darlington Posted February 28, 2013 Report Share Posted February 28, 2013 I use one on my Liberty. Is it the same size as the Lenni? Link to comment Share on other sites More sharing options...
QuilterJul Posted November 8, 2017 Report Share Posted November 8, 2017 I am having the problem. Purchased and no phone calls answered got a receipt but cannot get in touch with this person and they haven't charged my credit card yet. I wonder if she is out of business. can't leave a message mailbox is full. Link to comment Share on other sites More sharing options...
Darlene Epp Posted November 8, 2017 Author Report Share Posted November 8, 2017 I wish APQS would create a base like the Ruler Mate, since Donita isn't consistent with customer service. I think they still sell the Hartley Base, but it just doesn't fit as well. I have a Ruler Mate on both of my Millenniums and they are never removed. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.