QuiltPatchDeco Posted March 1, 2014 Report Share Posted March 1, 2014 My Millenium is stressing me out because some days it stops working every 10 inches ! Usually while working with rulers it's ok but as soon as I want to quilt free motion the problem is back! This afternoon one of my customer told me that another person had the same problem and never got repaired! I would like to know if somebody else could tell me If this can be repaired !!!! I have lots of work now and need a well working machine !!!!!!!! Link to comment Share on other sites More sharing options...
SKQuilts Posted March 1, 2014 Report Share Posted March 1, 2014 Have you called APQS for assistance? That's what I would recommend. Link to comment Share on other sites More sharing options...
Mercedes Posted March 1, 2014 Report Share Posted March 1, 2014 APQS has great customer service whether you purchased the machine from them or bought it used from someone else. Just give them a call and their service department will help you figure out what's wrong. I purchased my machine used and I've had only the best experiences with APQS so do call them. Link to comment Share on other sites More sharing options...
shirleyl Posted March 2, 2014 Report Share Posted March 2, 2014 Do call Amy tomorrow. Remember they are in Iowa for your time difference. It could be a simple adjustment. I haven't had anything go wrong with mine that couldn't be fixed. That's why I bought APQS, I can work on it myself with instructions. Shirley Link to comment Share on other sites More sharing options...
ffq-lar Posted March 2, 2014 Report Share Posted March 2, 2014 This problem can be caused by worn motor brushes. Or a short or a loose wire, which can be remedied. Don't give up. These machines are workhorses, easily repaired, and there are thousands being used without issues. Don't necessarily believe what "someone who told someone that they heard" because it will only stress you out. Call Monday and you'll be surprised how quickly your problem will be diagnosed. Link to comment Share on other sites More sharing options...
K. Szymaszek Posted March 2, 2014 Report Share Posted March 2, 2014 I find it hard to believe that your machine can't be repaired. Try to relax and call Amy tomorrow. K Link to comment Share on other sites More sharing options...
DawnCavanaugh Posted March 2, 2014 Report Share Posted March 2, 2014 hi, You have given us a hint by telling us that the machine responds differently with rulers vs without. Check your encoder wheel adjustment so that each wheel makes contact with the larger wheel. Use this video to help: http://www.apqs.com/instructional-videos/?vid=LlpYU52NGMA Link to comment Share on other sites More sharing options...
QuiltPatchDeco Posted March 4, 2014 Author Report Share Posted March 4, 2014 Thanks for the answers ! We have been in contact with Amy for a while now and I have to say that The APQS team is trying hard and I don't have a doubt about their capacities but I was thinking may be somebody else had the same problem and could tell!! I have to admit that I am in a lot of stress because I get a lot of work to do now and of course I don't want to lose my customers for a problem on my machine !! Amy is thinking on a solution !! Cross my fingers !! Thanks again to APQS and to my husband Joseph who is taking care of it on the other side !!!! Link to comment Share on other sites More sharing options...
Pam.Nagle Posted March 17, 2014 Report Share Posted March 17, 2014 I had a problem with oversewing. We just changed the motor brushes and the optical disk, hope to quilt tomorrow. Easy parts change out--hubs did it. Link to comment Share on other sites More sharing options...
Myrna Ficken Posted March 17, 2014 Report Share Posted March 17, 2014 Pam , it will get fixed. I'm sure you won't loose your customers over it. Just let them know you are having an issue . Most are pretty understanding that life happens. Link to comment Share on other sites More sharing options...
RitaR Posted March 17, 2014 Report Share Posted March 17, 2014 The only time I've heard of an APQS not being repaired was when the owner did Not follow up with Amy. Really sad, as all she does is bad mouth the company. That was not on this forum.. Rita Link to comment Share on other sites More sharing options...
QuiltPatchDeco Posted March 17, 2014 Author Report Share Posted March 17, 2014 I am happy to share good news : My machine is working again I would like to tell that when I wrote my topic on this forum I had not willing to say bad things about APQS or anybody... I was getting very stressed and I shouldn't have listened to my customer!!! And my machine unluckily has had a few problems ( always solved quickly despite the distance : I live in France !) I have been very impressed by Amy's and her technical staff 's professionalism!! Thanks again to them!!! Link to comment Share on other sites More sharing options...
RunningThreads Posted March 17, 2014 Report Share Posted March 17, 2014 Glad to hear you have it worked out. Please tell us how it got fixed. Nigel Link to comment Share on other sites More sharing options...
QuiltPatchDeco Posted March 24, 2014 Author Report Share Posted March 24, 2014 Nigel Sorry for the late answer : Amy at APQS sent us electronic boards that my husband installed!! Link to comment Share on other sites More sharing options...
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