CattyWampus Posted November 10, 2014 Report Share Posted November 10, 2014 Hi! Saturday was a bad day around here! Broke a needle on Millie and now it appears it has to be retimed! I have a call in to Amy, waiting for her to return it, but in the mean time, I tried to loosen the hook retaining finger and the screw will not budge. I put on wd40 and still no go? I didn't want to start tearing it down because last time I jumped the gun and they said there might be another way to do it other than taking the whole thing apart. But I have 20 quilts to do and have lost the weekend waiting to talk to service today, and now the day has gotten by with no movement! I did call my dealer, she is not home. Any suggestions? Thanks! Link to comment Share on other sites More sharing options...
barbm Posted November 10, 2014 Report Share Posted November 10, 2014 I'm assuming you are working your way through the instructions in the manual and online and have checked that it's not just your needle bar height that needs to be adjusted???? Link to comment Share on other sites More sharing options...
barbm Posted November 10, 2014 Report Share Posted November 10, 2014 And that you've tried to use a long-handled Phillips screwdriver to get that screw out? You'll get better torque with a longer handle. Link to comment Share on other sites More sharing options...
barbm Posted November 10, 2014 Report Share Posted November 10, 2014 If you don't get a call back from Amy and don't hear from your own dealer, feel free to give me a call at (509) 671 -1467. We can brainstorm about how to get you back working again. Link to comment Share on other sites More sharing options...
CattyWampus Posted November 10, 2014 Author Report Share Posted November 10, 2014 Thanks Barb! I just got off with Amazing Amy! It didn't need to be retired thank goodness! The needle just would not go up in there far enough! Funny, once the screw fell out it went all the way in! But I thank you so much for your kind response. I was getting panicked as there are 20 quilts in line! It's nice to have a community like this to get help from . You are awesome as well! Thank you again! Merrie Link to comment Share on other sites More sharing options...
barbm Posted November 10, 2014 Report Share Posted November 10, 2014 Glad you're back up and running, Merrie!! Link to comment Share on other sites More sharing options...
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