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StephanieN

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Everything posted by StephanieN

  1. Thank you so much Jim! I have a video appt tomorrow with APQS so I'm hoping we can get to the bottom of things. My thought is that it needs to be timed! When it was set up the dealer I had only turned it on and left. Once I got everything loaded I stated noticing tension issues so I tried different threads to see if anything would stay in tension once I got it there, but none made a difference. The other day while trying to complete my assignment for class, the machine made a horrible winding like noise and froze. I panicked of course, ran to power it off and kept it off until after the WD40 bath and then machine oil. Got it up and running, but it just doesnt feel or sound right. Once I get APQS on the video call I will update with any findings. Thanks again for your help! And yes, I oil at every bobbin change, sometimes more if needed.
  2. Thank you. It is so much quieter when it’s running without a quilt, if that makes sense. Yes, I had a call into them on Friday. I’m hoping they can fit me in on Monday. Thanks again.
  3. It is running, but sounds so clanky. I also adjusted the Needle up/down...on another post it looked like that helped, I'm not convinced that it worked for me. Should is sound so clanky? I'm so nervous to keep running it, I'm afraid I'll do more damage.
  4. Thank you. I sprayed it thoroughly with WD40, I was able to wiggle the thumb wheel, then sprayed again, it’s finally free. Now I’m scared to turn it on. Ugh! I’ll add the oil and let it run in manual. I’m praying this is going to work.
  5. My hook assembly is frozen, it has a piece of Glide thread in it. Brand new user, I’m scared to break it further, but what do I do? Since set up it has been awful. Tension issues all the time, I’ll be sewing along and boom wonky stitches or the machine gets super loud. I stop, adjust everything again, just to have it happen all over again. I’ve spent more time fixing it than actual sewing. Couldn’t be more disappointed. Today after all my tension issues the machine made this horrible noise and froze while still making the noise. I ran to power it off. I took out the bobbin case but it was still attached and the thread is wrapped around the hook assembly. I was supposed to be getting certified but I can’t get my homework done so that’s another $500 down the drain ugh. Can anyone help me? I’m just about ready to throw in the towel Pic of the frozen hook assembly with thread.
  6. I’d be interested to know if you have gotten any answer on this. I just got my long arm and quilt path, the file still says coming soon and it the most important files of course.
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