Thank you so much Jim! I have a video appt tomorrow with APQS so I'm hoping we can get to the bottom of things. My thought is that it needs to be timed! When it was set up the dealer I had only turned it on and left. Once I got everything loaded I stated noticing tension issues so I tried different threads to see if anything would stay in tension once I got it there, but none made a difference. The other day while trying to complete my assignment for class, the machine made a horrible winding like noise and froze. I panicked of course, ran to power it off and kept it off until after the WD40 bath and then machine oil. Got it up and running, but it just doesnt feel or sound right. Once I get APQS on the video call I will update with any findings. Thanks again for your help! And yes, I oil at every bobbin change, sometimes more if needed.