kerri

DB, I'm so glad to hear you found the problem! phew! It is a very sturdy machine and I hope you have lots of fun! Bonnie is right, a local HQ16 dealer should be the most helpful. I think that is how HQ tried to structure the sales and service. Happy Quilting

Hi, That message will come up and the machine will stop, as a safety feature when something is blocking the operation of the needle (ex. needle stuck in a really thick seam). If you had it off to the side without any fabric, you may have gotten some thread stuck in the bobbin race somewhere. With the machine off, you need to clear it and then turn it back on. It should then come up normally to the menu. Rotate your hand wheel a half turn at a time and check the bobbin area for stuck threads. I'm not sure if the needle was damaged, but you might want to check that too.