DawnCavanaugh

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  1. Like
    DawnCavanaugh got a reaction from CindeeQuilts in Updating Your Quilt Path to Windows 10--Deadline is July 29   
    Hello everyone!
     
    By now you may have heard the exciting news that a major upgrade of Quilt Path is fast approaching! We’re in the final stages of testing and writing documentation so that we can get the new features to you soon. These include fast and simple border and corner placement, placing blocks using real size  measurements, additional design templates, more free designs, design skew and more!
     
    You have also probably heard about Windows 10 and have been wondering if you should upgrade your Quilt Path tablet to this new operating system. After much research and consideration about how the upgrade might affect Quilt Path operation, APQS is recommending that Quilt Path users do take advantage of the free upgrade offer Microsoft has presented. The deadline for the free upgrade is next Friday, July 29.
     
    The attached document answers important questions about upgrading including the benefits of upgrading, how to upgrade, changes to settings on your tablet and Quilt Path and more. It also provides instructions and links to help you make the upgrade as quick and painless as possible. However, the upgrade will take several hours to complete, so we encourage you to plan accordingly.
     
    Rest assured that you are not required to upgrade to Windows 10 to continue using Quilt Path. However, upgrading now will ensure that your tablet stays current and will help us with troubleshooting issues going forward. If you have questions feel free to contact me.
     
    In addition, if you are on Facebook but are not already a member of the private Facebook Quilt Path Users Group, please let me know so that we can invite you to join. This active and helpful group for APQS Quilt Path owners all share tips, quilting ideas, troubleshooting tips, design suggestions and more—and we’d love to have you as a member! Just send me an email letting me know you’d like to join. (You will need to be on Facebook to join, however.)
     
    We’re anxious to get the finishing touches on the new Quilt Path upgrade and will get that out to you as soon as possible!
     
    Happy Quilting!
     
  2. Like
    DawnCavanaugh got a reaction from cecoldwell in Sewing Room Size -   
    Patrice,
    You've received great advice so far from the gang about "ideal" space. Just to help you in your room planning, if you are adding a motorized fabric advance to your table it adds 8 inches to the length. so a 14-foot table is physically 14' 8" long. The end opposite the fabric advance (the left side of the table when facing the needle) can go flush against a wall.
    The physical footprint for the machine "front to back" is 5 feet. As earlier mentioned, you will need more room on the table side of the machine where pantographs are executed than you will on the needle side. We advise new customers to allow 8 feet for a minimum.
  3. Upvote
    DawnCavanaugh got a reaction from gkazee in Leaders Wavy and Crooked   
    Hi Joy,
    Mark is right, there's no real way around the canvases having some "stretch". It stretches because the canvas "straight of grain" is parallel to the roller so that you can use the selvedge edge to pin the quilt to. That means that the "cross grain" of the canvas wraps around the rollers, resulting in some stretch.
    The reason you didn't notice the stretch as much on a 10-foot table is that you were typically using most of the canvas every time you loaded a quilt (assuming you did full to queen-size projects most of the time). If you only exclusively did wall hangings on a 10-foot table, you'd notice stretch on it as well.
    With a 14-foot table, you are now finding that you are rarely using the entire length of the canvas for even a king-size quilt. Therefore, the "middle" of each canvas will stretch since the quilt puts pressure on that section when you tighten the rollers.
    Unfortunately, Joy, you'll have to straighten the canvases each time you load a quilt. You've discovered one way to do it -- by pinning the canvases together and tightening the rollers. Sometimes quilters with zippers attached to the rollers will "zip" the canvases to each other and tighten up the rollers. Still others will eventually use their longarm and stitch a new straight edge to pin to, by first marking the canvas and then folding the canvas over on the mark and sewing the fold with the longarm.
    I will tell you that my canvases are now 14 years old, and I still pin to the same selvedge edge I had when I started. My canvases are still straight, but not of their own accord. My solution is to simply unroll about 12 inches of canvas on each roller before I load a quilt and tug on the sections of canvas that seldom get a quilt attached to them. I roll the canvas back up and "sight" along the roller, making sure the edge is straight along the roller before I pin on the quilt. It's a simple step that has worked for me for years, and it assures that quilts load properly each time.
    Now, people who know me can attest to the fact that I'm basically lazy, so I always opt for the simplest solution. Here are a few other ideas you might consider if it really bugs you to tug on those canvases each time:
    1. First, make sure that your center marks on each roller still line up with each other. Adjust them if they've shifted since you first began (some slight shifting is normal when the machine is first used, especially with a 14-foot table. Eventually the canvases "settle in" and no longer shift to the left and right). Use a water soluble marker to re-mark your centers in case you make a mistake; a dab of water and you can re-mark without getting confused.
    Then, write the number "0" above the center mark on each canvas. Using a ruler, continue marking each canvas in one-inch increments along the edge. Write the corresponding numbers on the canvas above each mark. Your leaders will look something like ".....7--6--5--4--3--2--1--0--1--2--3--4--5--6--7...". Keep going until you meet the left and right edges of the canvas.
    This tip we share in the APQS beginner class and in the manual helps in lots of ways. Once the canvases are all marked, then you can actually load a quilt anywhere along the canvas you want, simply by treating a different reference number along the canvas as if it were "zero". For example, you could off-set a quilt and pin it on the right side of the machine (thereby "stretching" an area of canvas that sees little use) by treating the number "30" as if it were "zero" on all three rollers.
    In addition, these hash marks help ease in quilts with wavy borders, and help ensure that quilts that aren't wavy stay that way (I can check to make sure I'm not inadvertantly stretching the border as I load it--if the quilt was square, I should come out to the same numbers on both the left and right sides as I attach the quilt.)
    Also, if the edge of the quilt is pieced or the border has piecing in it, I can make sure that I keep it straight. For example, if the patchwork along the edge should finish to 2 inches, I can make sure that every seam on the edge hits a mark on the canvas at 2-inch increments. This is especially helpful when the piecer has neglected to backstitch at the patches' edges and the quilt wants to pull apart.
    2. Consider buying new canvas and then turning it so that the lengthwise grain is perpendicular to the roller instead of parallel to it. That would eliminate any stretch. You'd need to attach it to the rollers squarely, and create your own folded and sewn straight edge to pin to, since the selvedge would be wrapping around the roller.
    Much heavier canvas is available, if you'd really prefer something stiffer. However, it might be more difficult to pin the quilt to if it is very tough. Here's a website to check out that might get you started: www.chicagocanvas.com
    3. Remove the canvases and mist them with water, then press with a hot iron. The canvases will shrink considerably and tighten up, reducing stretch. You'll probably have to recreate a straight pinning edge, as the fabric might not shrink consistently next to the selvedge. Reattach the canvas to your roller.
    4. Don't worry if the left/right edges of canvas line up. Beverly at the APQS factory serges those raw edges so that the canvas won't fray; if you've ever tried to serge a hugh piece of fabric and keep it perfectly straight, you know how tough her job is! You might find those left and right ends not aligning perfectly on top of each other, and that's okay. Allow the canvas to fall where it naturally wants to, and just keep tugging along the selvedge ends of the canvas that never see any action to keep them aligned.
    Hopefully one of these solutions will help, Joy.
    Happy Quilting!
    Dawn Cavanaugh
    National Director of Education
    APQS
  4. Upvote
    DawnCavanaugh got a reaction from Gail O in Customer Service   
    Hi Cagey,
    Your assumption is right--barring a catastrophe with the machine, machines used only casually may not need any "wear and tear" maintenance for two decades or more (if ever). The machines we are seeing back at the factory now for the "spa treatment" are in the 2006-2008 model year, and most have been used in business settings. The most common "wear" items that eventually need replacement with extensive use are:
    hook assembly thread guides needle bar bushings motor brushes wheels canvases All of the items listed above can also be replaced by the customer to avoid having to send the machine back to headquarters. We have parts kits and individual parts along with video tutorials and written instructions for almost every repair. Our first goal is to try to get the machine up and running as quickly as possible for each customer, which means working directly with each customer to make repairs themselves.
    Frankly, the actual machine repairs are really not that hard. Our most common obstacle in Service is a customer's lack of confidence or fear that she (or he) can actually DO it on her own! If you can handle a screwdriver, you can repair the machine! If you have ever attended one of my classes, you have probably heard me share my favorite quote from Henry Ford. (I have lived my life with this thought in mind, and it has helped me accomplish so much more):
    "If you think you CAN, or you think you CAN'T, either way, you are right."
    My philosophy has always been...if I try and I fail, what do I have to lose? I may end up still having to call the repairman, but I MAY end up fixing the problem myself and gaining so much understanding and self-confidence to boot!
    However, we do understand that it may not be practical or possible for some customers to do the repairs themselves, which is why we began the certified tech program. Hopefully, we WILL get to the point where a tech is within a short driving distance of every machine owner. While the longarm world is still growing, we aren't to the point where there's a dealer in every town like there is a gas station or convenience store.
    As it is now, it's common outside large metropolitan areas to have to drive 4-6 hours to reach a qualified service person in MANY industries. I think the longarm world is a bit like the auto industry in that you can find a general auto mechanic in just about every town, just like you can find sewing machine repair people. But if you buy a Corvette, chances are good you'll need to take it to a Corvette dealer for service--they don't come to you.
    fbaldwin,
    Thanks for your input and great suggestion! I can see if the webmaster can at least put something on the Support tab that indicates we have Certified Technicians and how to find them. I realized after reading your response that someone needing service or support is not necessarily going to click on the "find a retailer" link to find local help. 
    One of the other major life lessons I've learned in this job is that there is always room for improvement. All of your comments help us make APQS a stronger company!
  5. Upvote
    DawnCavanaugh got a reaction from fbaldwin in Customer Service   
    Hi Cagey,
    Your assumption is right--barring a catastrophe with the machine, machines used only casually may not need any "wear and tear" maintenance for two decades or more (if ever). The machines we are seeing back at the factory now for the "spa treatment" are in the 2006-2008 model year, and most have been used in business settings. The most common "wear" items that eventually need replacement with extensive use are:
    hook assembly thread guides needle bar bushings motor brushes wheels canvases All of the items listed above can also be replaced by the customer to avoid having to send the machine back to headquarters. We have parts kits and individual parts along with video tutorials and written instructions for almost every repair. Our first goal is to try to get the machine up and running as quickly as possible for each customer, which means working directly with each customer to make repairs themselves.
    Frankly, the actual machine repairs are really not that hard. Our most common obstacle in Service is a customer's lack of confidence or fear that she (or he) can actually DO it on her own! If you can handle a screwdriver, you can repair the machine! If you have ever attended one of my classes, you have probably heard me share my favorite quote from Henry Ford. (I have lived my life with this thought in mind, and it has helped me accomplish so much more):
    "If you think you CAN, or you think you CAN'T, either way, you are right."
    My philosophy has always been...if I try and I fail, what do I have to lose? I may end up still having to call the repairman, but I MAY end up fixing the problem myself and gaining so much understanding and self-confidence to boot!
    However, we do understand that it may not be practical or possible for some customers to do the repairs themselves, which is why we began the certified tech program. Hopefully, we WILL get to the point where a tech is within a short driving distance of every machine owner. While the longarm world is still growing, we aren't to the point where there's a dealer in every town like there is a gas station or convenience store.
    As it is now, it's common outside large metropolitan areas to have to drive 4-6 hours to reach a qualified service person in MANY industries. I think the longarm world is a bit like the auto industry in that you can find a general auto mechanic in just about every town, just like you can find sewing machine repair people. But if you buy a Corvette, chances are good you'll need to take it to a Corvette dealer for service--they don't come to you.
    fbaldwin,
    Thanks for your input and great suggestion! I can see if the webmaster can at least put something on the Support tab that indicates we have Certified Technicians and how to find them. I realized after reading your response that someone needing service or support is not necessarily going to click on the "find a retailer" link to find local help. 
    One of the other major life lessons I've learned in this job is that there is always room for improvement. All of your comments help us make APQS a stronger company!
  6. Upvote
    DawnCavanaugh got a reaction from dbams in Customer Service   
    Hi Cagey,
    Your assumption is right--barring a catastrophe with the machine, machines used only casually may not need any "wear and tear" maintenance for two decades or more (if ever). The machines we are seeing back at the factory now for the "spa treatment" are in the 2006-2008 model year, and most have been used in business settings. The most common "wear" items that eventually need replacement with extensive use are:
    hook assembly thread guides needle bar bushings motor brushes wheels canvases All of the items listed above can also be replaced by the customer to avoid having to send the machine back to headquarters. We have parts kits and individual parts along with video tutorials and written instructions for almost every repair. Our first goal is to try to get the machine up and running as quickly as possible for each customer, which means working directly with each customer to make repairs themselves.
    Frankly, the actual machine repairs are really not that hard. Our most common obstacle in Service is a customer's lack of confidence or fear that she (or he) can actually DO it on her own! If you can handle a screwdriver, you can repair the machine! If you have ever attended one of my classes, you have probably heard me share my favorite quote from Henry Ford. (I have lived my life with this thought in mind, and it has helped me accomplish so much more):
    "If you think you CAN, or you think you CAN'T, either way, you are right."
    My philosophy has always been...if I try and I fail, what do I have to lose? I may end up still having to call the repairman, but I MAY end up fixing the problem myself and gaining so much understanding and self-confidence to boot!
    However, we do understand that it may not be practical or possible for some customers to do the repairs themselves, which is why we began the certified tech program. Hopefully, we WILL get to the point where a tech is within a short driving distance of every machine owner. While the longarm world is still growing, we aren't to the point where there's a dealer in every town like there is a gas station or convenience store.
    As it is now, it's common outside large metropolitan areas to have to drive 4-6 hours to reach a qualified service person in MANY industries. I think the longarm world is a bit like the auto industry in that you can find a general auto mechanic in just about every town, just like you can find sewing machine repair people. But if you buy a Corvette, chances are good you'll need to take it to a Corvette dealer for service--they don't come to you.
    fbaldwin,
    Thanks for your input and great suggestion! I can see if the webmaster can at least put something on the Support tab that indicates we have Certified Technicians and how to find them. I realized after reading your response that someone needing service or support is not necessarily going to click on the "find a retailer" link to find local help. 
    One of the other major life lessons I've learned in this job is that there is always room for improvement. All of your comments help us make APQS a stronger company!
  7. Upvote
    DawnCavanaugh got a reaction from NHDeb in Customer Service   
    As Customer Service Director, I appreciate your candid feedback! If you have not received the kind of service you expect, please let me know so that we can remedy the situation as quickly as possible. We do take pride in our customer service, and if we have fallen down on the job we want to make it right. Unfortunately, if we aren't alerted to a problem, then we can't fix it. If you have not had an issue resolved to your satisfaction, please let me know.
    I understand the desire to have more customer service technicians around the world to help customers who are not willing or able to do the repairs themselves. We'd like that too!  In fact, if you haven't looked at our "retailer" listings lately, be sure to do so--we have spent the past two years training nearly 50 of our dealers to become certified technicians who can do service work both in their stores or studios as well as "in the field". You can search for retailers who are certified technicians based on zip code or even by the certified tech designation.
    We have three more training sessions set up through next June that will bring that number up to well over 75 trained service people across the US, Canada, and Europe. Once our dealers have been trained, we will work to add more technicians who are "outside" of the APQS dealer family but are interested in receiving the training. That will make it easier for customers to find a regional service center for help with their machines if needed. While we'd love to have a technician on every corner just like Starbucks, as a small, family-owned company that is a bit out of our reach at the moment.
    The good news is that these machines are built to industrial standards and are designed for years of heavy use before the machine parts start showing wear and tear and need more than simply oiling and checking motor brushes. That's how we are able to offer a lifetime warranty on the machines. If they were prone to problems or frequent breakdowns, we'd go broke with warranty repairs. We realize that despite that reliability, some quilters just feel better if they have the machine "looked over" on a regular basis, which is a service that our certified techs can still provide. But it is also something that machine owners can also do themselves through a "mini spa kit" (see below).
    Many longarmers are convinced that their machines need a yearly "servicing" just like their home sewing machine. That may the case with other brands, but APQS machines do NOT need a yearly servicing. If a quilter keeps the machine clean, oils the machine properly, and checks the motor brushes annually, (all of which are described in detail in the machine manual found on the CD or USB that came with the machine and on our "Support" section of the APQS website) then even a machine used every single day for a business will not need typically need "servicing" until the 7th or 8th year of ownership. It's at that point of full-time use that the 'wear and tear' parts on the machine start affecting the stitch quality and will need repair or replacement.
    However, it IS still a machine, after all, and once in a while a machine may need attention before that point in time. We designed the machine so that any repairs are not only simple to do, but also user-friendly and more cost-effective than having to pay for a technician to make a house call or experience 'down time' by sending the machine back to the factory. But both of those options are available, along with certified technicians in the field, to help when needed.
    Regarding our "Spa in the Box", it is currently not listed on our online store, but that IS available for purchase for customers who call in to order it and doit  themselves. The Mini Spa kit includes instructions on how to 'check' the machine over, along with basic wear and tear parts for replacement if needed. The Deluxe Spa kit assumes the machine is due for that 7-8 year "check up" and that parts will be replaced for sure, rather than just 'evaluated'. We haven't listed it on the store at this time due to the variety of APQS models available--we want to be sure we send the correct repair parts to match the model.
    However, Lisa brings up a good point--we could list it on the store and simply request that the customer call us directly to place the order.
    If you're interested in either of the Spa Kits, you can call our Parts Team at 800-426-7233 or email us at parts@apqs.com for more info.
    And if you're struggling with your machine and need help, please let me know!
     
  8. Upvote
    DawnCavanaugh got a reaction from NHDeb in Customer Service   
    Hi Cagey,
    Your assumption is right--barring a catastrophe with the machine, machines used only casually may not need any "wear and tear" maintenance for two decades or more (if ever). The machines we are seeing back at the factory now for the "spa treatment" are in the 2006-2008 model year, and most have been used in business settings. The most common "wear" items that eventually need replacement with extensive use are:
    hook assembly thread guides needle bar bushings motor brushes wheels canvases All of the items listed above can also be replaced by the customer to avoid having to send the machine back to headquarters. We have parts kits and individual parts along with video tutorials and written instructions for almost every repair. Our first goal is to try to get the machine up and running as quickly as possible for each customer, which means working directly with each customer to make repairs themselves.
    Frankly, the actual machine repairs are really not that hard. Our most common obstacle in Service is a customer's lack of confidence or fear that she (or he) can actually DO it on her own! If you can handle a screwdriver, you can repair the machine! If you have ever attended one of my classes, you have probably heard me share my favorite quote from Henry Ford. (I have lived my life with this thought in mind, and it has helped me accomplish so much more):
    "If you think you CAN, or you think you CAN'T, either way, you are right."
    My philosophy has always been...if I try and I fail, what do I have to lose? I may end up still having to call the repairman, but I MAY end up fixing the problem myself and gaining so much understanding and self-confidence to boot!
    However, we do understand that it may not be practical or possible for some customers to do the repairs themselves, which is why we began the certified tech program. Hopefully, we WILL get to the point where a tech is within a short driving distance of every machine owner. While the longarm world is still growing, we aren't to the point where there's a dealer in every town like there is a gas station or convenience store.
    As it is now, it's common outside large metropolitan areas to have to drive 4-6 hours to reach a qualified service person in MANY industries. I think the longarm world is a bit like the auto industry in that you can find a general auto mechanic in just about every town, just like you can find sewing machine repair people. But if you buy a Corvette, chances are good you'll need to take it to a Corvette dealer for service--they don't come to you.
    fbaldwin,
    Thanks for your input and great suggestion! I can see if the webmaster can at least put something on the Support tab that indicates we have Certified Technicians and how to find them. I realized after reading your response that someone needing service or support is not necessarily going to click on the "find a retailer" link to find local help. 
    One of the other major life lessons I've learned in this job is that there is always room for improvement. All of your comments help us make APQS a stronger company!
  9. Upvote
    DawnCavanaugh got a reaction from gkazee in Customer Service   
    As Customer Service Director, I appreciate your candid feedback! If you have not received the kind of service you expect, please let me know so that we can remedy the situation as quickly as possible. We do take pride in our customer service, and if we have fallen down on the job we want to make it right. Unfortunately, if we aren't alerted to a problem, then we can't fix it. If you have not had an issue resolved to your satisfaction, please let me know.
    I understand the desire to have more customer service technicians around the world to help customers who are not willing or able to do the repairs themselves. We'd like that too!  In fact, if you haven't looked at our "retailer" listings lately, be sure to do so--we have spent the past two years training nearly 50 of our dealers to become certified technicians who can do service work both in their stores or studios as well as "in the field". You can search for retailers who are certified technicians based on zip code or even by the certified tech designation.
    We have three more training sessions set up through next June that will bring that number up to well over 75 trained service people across the US, Canada, and Europe. Once our dealers have been trained, we will work to add more technicians who are "outside" of the APQS dealer family but are interested in receiving the training. That will make it easier for customers to find a regional service center for help with their machines if needed. While we'd love to have a technician on every corner just like Starbucks, as a small, family-owned company that is a bit out of our reach at the moment.
    The good news is that these machines are built to industrial standards and are designed for years of heavy use before the machine parts start showing wear and tear and need more than simply oiling and checking motor brushes. That's how we are able to offer a lifetime warranty on the machines. If they were prone to problems or frequent breakdowns, we'd go broke with warranty repairs. We realize that despite that reliability, some quilters just feel better if they have the machine "looked over" on a regular basis, which is a service that our certified techs can still provide. But it is also something that machine owners can also do themselves through a "mini spa kit" (see below).
    Many longarmers are convinced that their machines need a yearly "servicing" just like their home sewing machine. That may the case with other brands, but APQS machines do NOT need a yearly servicing. If a quilter keeps the machine clean, oils the machine properly, and checks the motor brushes annually, (all of which are described in detail in the machine manual found on the CD or USB that came with the machine and on our "Support" section of the APQS website) then even a machine used every single day for a business will not need typically need "servicing" until the 7th or 8th year of ownership. It's at that point of full-time use that the 'wear and tear' parts on the machine start affecting the stitch quality and will need repair or replacement.
    However, it IS still a machine, after all, and once in a while a machine may need attention before that point in time. We designed the machine so that any repairs are not only simple to do, but also user-friendly and more cost-effective than having to pay for a technician to make a house call or experience 'down time' by sending the machine back to the factory. But both of those options are available, along with certified technicians in the field, to help when needed.
    Regarding our "Spa in the Box", it is currently not listed on our online store, but that IS available for purchase for customers who call in to order it and doit  themselves. The Mini Spa kit includes instructions on how to 'check' the machine over, along with basic wear and tear parts for replacement if needed. The Deluxe Spa kit assumes the machine is due for that 7-8 year "check up" and that parts will be replaced for sure, rather than just 'evaluated'. We haven't listed it on the store at this time due to the variety of APQS models available--we want to be sure we send the correct repair parts to match the model.
    However, Lisa brings up a good point--we could list it on the store and simply request that the customer call us directly to place the order.
    If you're interested in either of the Spa Kits, you can call our Parts Team at 800-426-7233 or email us at parts@apqs.com for more info.
    And if you're struggling with your machine and need help, please let me know!
     
  10. Upvote
    DawnCavanaugh got a reaction from quilterkp in Customer Service   
    As Customer Service Director, I appreciate your candid feedback! If you have not received the kind of service you expect, please let me know so that we can remedy the situation as quickly as possible. We do take pride in our customer service, and if we have fallen down on the job we want to make it right. Unfortunately, if we aren't alerted to a problem, then we can't fix it. If you have not had an issue resolved to your satisfaction, please let me know.
    I understand the desire to have more customer service technicians around the world to help customers who are not willing or able to do the repairs themselves. We'd like that too!  In fact, if you haven't looked at our "retailer" listings lately, be sure to do so--we have spent the past two years training nearly 50 of our dealers to become certified technicians who can do service work both in their stores or studios as well as "in the field". You can search for retailers who are certified technicians based on zip code or even by the certified tech designation.
    We have three more training sessions set up through next June that will bring that number up to well over 75 trained service people across the US, Canada, and Europe. Once our dealers have been trained, we will work to add more technicians who are "outside" of the APQS dealer family but are interested in receiving the training. That will make it easier for customers to find a regional service center for help with their machines if needed. While we'd love to have a technician on every corner just like Starbucks, as a small, family-owned company that is a bit out of our reach at the moment.
    The good news is that these machines are built to industrial standards and are designed for years of heavy use before the machine parts start showing wear and tear and need more than simply oiling and checking motor brushes. That's how we are able to offer a lifetime warranty on the machines. If they were prone to problems or frequent breakdowns, we'd go broke with warranty repairs. We realize that despite that reliability, some quilters just feel better if they have the machine "looked over" on a regular basis, which is a service that our certified techs can still provide. But it is also something that machine owners can also do themselves through a "mini spa kit" (see below).
    Many longarmers are convinced that their machines need a yearly "servicing" just like their home sewing machine. That may the case with other brands, but APQS machines do NOT need a yearly servicing. If a quilter keeps the machine clean, oils the machine properly, and checks the motor brushes annually, (all of which are described in detail in the machine manual found on the CD or USB that came with the machine and on our "Support" section of the APQS website) then even a machine used every single day for a business will not need typically need "servicing" until the 7th or 8th year of ownership. It's at that point of full-time use that the 'wear and tear' parts on the machine start affecting the stitch quality and will need repair or replacement.
    However, it IS still a machine, after all, and once in a while a machine may need attention before that point in time. We designed the machine so that any repairs are not only simple to do, but also user-friendly and more cost-effective than having to pay for a technician to make a house call or experience 'down time' by sending the machine back to the factory. But both of those options are available, along with certified technicians in the field, to help when needed.
    Regarding our "Spa in the Box", it is currently not listed on our online store, but that IS available for purchase for customers who call in to order it and doit  themselves. The Mini Spa kit includes instructions on how to 'check' the machine over, along with basic wear and tear parts for replacement if needed. The Deluxe Spa kit assumes the machine is due for that 7-8 year "check up" and that parts will be replaced for sure, rather than just 'evaluated'. We haven't listed it on the store at this time due to the variety of APQS models available--we want to be sure we send the correct repair parts to match the model.
    However, Lisa brings up a good point--we could list it on the store and simply request that the customer call us directly to place the order.
    If you're interested in either of the Spa Kits, you can call our Parts Team at 800-426-7233 or email us at parts@apqs.com for more info.
    And if you're struggling with your machine and need help, please let me know!
     
  11. Upvote
    DawnCavanaugh got a reaction from LynnBarr in Customer Service   
    As Customer Service Director, I appreciate your candid feedback! If you have not received the kind of service you expect, please let me know so that we can remedy the situation as quickly as possible. We do take pride in our customer service, and if we have fallen down on the job we want to make it right. Unfortunately, if we aren't alerted to a problem, then we can't fix it. If you have not had an issue resolved to your satisfaction, please let me know.
    I understand the desire to have more customer service technicians around the world to help customers who are not willing or able to do the repairs themselves. We'd like that too!  In fact, if you haven't looked at our "retailer" listings lately, be sure to do so--we have spent the past two years training nearly 50 of our dealers to become certified technicians who can do service work both in their stores or studios as well as "in the field". You can search for retailers who are certified technicians based on zip code or even by the certified tech designation.
    We have three more training sessions set up through next June that will bring that number up to well over 75 trained service people across the US, Canada, and Europe. Once our dealers have been trained, we will work to add more technicians who are "outside" of the APQS dealer family but are interested in receiving the training. That will make it easier for customers to find a regional service center for help with their machines if needed. While we'd love to have a technician on every corner just like Starbucks, as a small, family-owned company that is a bit out of our reach at the moment.
    The good news is that these machines are built to industrial standards and are designed for years of heavy use before the machine parts start showing wear and tear and need more than simply oiling and checking motor brushes. That's how we are able to offer a lifetime warranty on the machines. If they were prone to problems or frequent breakdowns, we'd go broke with warranty repairs. We realize that despite that reliability, some quilters just feel better if they have the machine "looked over" on a regular basis, which is a service that our certified techs can still provide. But it is also something that machine owners can also do themselves through a "mini spa kit" (see below).
    Many longarmers are convinced that their machines need a yearly "servicing" just like their home sewing machine. That may the case with other brands, but APQS machines do NOT need a yearly servicing. If a quilter keeps the machine clean, oils the machine properly, and checks the motor brushes annually, (all of which are described in detail in the machine manual found on the CD or USB that came with the machine and on our "Support" section of the APQS website) then even a machine used every single day for a business will not need typically need "servicing" until the 7th or 8th year of ownership. It's at that point of full-time use that the 'wear and tear' parts on the machine start affecting the stitch quality and will need repair or replacement.
    However, it IS still a machine, after all, and once in a while a machine may need attention before that point in time. We designed the machine so that any repairs are not only simple to do, but also user-friendly and more cost-effective than having to pay for a technician to make a house call or experience 'down time' by sending the machine back to the factory. But both of those options are available, along with certified technicians in the field, to help when needed.
    Regarding our "Spa in the Box", it is currently not listed on our online store, but that IS available for purchase for customers who call in to order it and doit  themselves. The Mini Spa kit includes instructions on how to 'check' the machine over, along with basic wear and tear parts for replacement if needed. The Deluxe Spa kit assumes the machine is due for that 7-8 year "check up" and that parts will be replaced for sure, rather than just 'evaluated'. We haven't listed it on the store at this time due to the variety of APQS models available--we want to be sure we send the correct repair parts to match the model.
    However, Lisa brings up a good point--we could list it on the store and simply request that the customer call us directly to place the order.
    If you're interested in either of the Spa Kits, you can call our Parts Team at 800-426-7233 or email us at parts@apqs.com for more info.
    And if you're struggling with your machine and need help, please let me know!
     
  12. Upvote
    DawnCavanaugh got a reaction from Gail O in Customer Service   
    As Customer Service Director, I appreciate your candid feedback! If you have not received the kind of service you expect, please let me know so that we can remedy the situation as quickly as possible. We do take pride in our customer service, and if we have fallen down on the job we want to make it right. Unfortunately, if we aren't alerted to a problem, then we can't fix it. If you have not had an issue resolved to your satisfaction, please let me know.
    I understand the desire to have more customer service technicians around the world to help customers who are not willing or able to do the repairs themselves. We'd like that too!  In fact, if you haven't looked at our "retailer" listings lately, be sure to do so--we have spent the past two years training nearly 50 of our dealers to become certified technicians who can do service work both in their stores or studios as well as "in the field". You can search for retailers who are certified technicians based on zip code or even by the certified tech designation.
    We have three more training sessions set up through next June that will bring that number up to well over 75 trained service people across the US, Canada, and Europe. Once our dealers have been trained, we will work to add more technicians who are "outside" of the APQS dealer family but are interested in receiving the training. That will make it easier for customers to find a regional service center for help with their machines if needed. While we'd love to have a technician on every corner just like Starbucks, as a small, family-owned company that is a bit out of our reach at the moment.
    The good news is that these machines are built to industrial standards and are designed for years of heavy use before the machine parts start showing wear and tear and need more than simply oiling and checking motor brushes. That's how we are able to offer a lifetime warranty on the machines. If they were prone to problems or frequent breakdowns, we'd go broke with warranty repairs. We realize that despite that reliability, some quilters just feel better if they have the machine "looked over" on a regular basis, which is a service that our certified techs can still provide. But it is also something that machine owners can also do themselves through a "mini spa kit" (see below).
    Many longarmers are convinced that their machines need a yearly "servicing" just like their home sewing machine. That may the case with other brands, but APQS machines do NOT need a yearly servicing. If a quilter keeps the machine clean, oils the machine properly, and checks the motor brushes annually, (all of which are described in detail in the machine manual found on the CD or USB that came with the machine and on our "Support" section of the APQS website) then even a machine used every single day for a business will not need typically need "servicing" until the 7th or 8th year of ownership. It's at that point of full-time use that the 'wear and tear' parts on the machine start affecting the stitch quality and will need repair or replacement.
    However, it IS still a machine, after all, and once in a while a machine may need attention before that point in time. We designed the machine so that any repairs are not only simple to do, but also user-friendly and more cost-effective than having to pay for a technician to make a house call or experience 'down time' by sending the machine back to the factory. But both of those options are available, along with certified technicians in the field, to help when needed.
    Regarding our "Spa in the Box", it is currently not listed on our online store, but that IS available for purchase for customers who call in to order it and doit  themselves. The Mini Spa kit includes instructions on how to 'check' the machine over, along with basic wear and tear parts for replacement if needed. The Deluxe Spa kit assumes the machine is due for that 7-8 year "check up" and that parts will be replaced for sure, rather than just 'evaluated'. We haven't listed it on the store at this time due to the variety of APQS models available--we want to be sure we send the correct repair parts to match the model.
    However, Lisa brings up a good point--we could list it on the store and simply request that the customer call us directly to place the order.
    If you're interested in either of the Spa Kits, you can call our Parts Team at 800-426-7233 or email us at parts@apqs.com for more info.
    And if you're struggling with your machine and need help, please let me know!
     
  13. Upvote
    DawnCavanaugh got a reaction from dbams in Customer Service   
    As Customer Service Director, I appreciate your candid feedback! If you have not received the kind of service you expect, please let me know so that we can remedy the situation as quickly as possible. We do take pride in our customer service, and if we have fallen down on the job we want to make it right. Unfortunately, if we aren't alerted to a problem, then we can't fix it. If you have not had an issue resolved to your satisfaction, please let me know.
    I understand the desire to have more customer service technicians around the world to help customers who are not willing or able to do the repairs themselves. We'd like that too!  In fact, if you haven't looked at our "retailer" listings lately, be sure to do so--we have spent the past two years training nearly 50 of our dealers to become certified technicians who can do service work both in their stores or studios as well as "in the field". You can search for retailers who are certified technicians based on zip code or even by the certified tech designation.
    We have three more training sessions set up through next June that will bring that number up to well over 75 trained service people across the US, Canada, and Europe. Once our dealers have been trained, we will work to add more technicians who are "outside" of the APQS dealer family but are interested in receiving the training. That will make it easier for customers to find a regional service center for help with their machines if needed. While we'd love to have a technician on every corner just like Starbucks, as a small, family-owned company that is a bit out of our reach at the moment.
    The good news is that these machines are built to industrial standards and are designed for years of heavy use before the machine parts start showing wear and tear and need more than simply oiling and checking motor brushes. That's how we are able to offer a lifetime warranty on the machines. If they were prone to problems or frequent breakdowns, we'd go broke with warranty repairs. We realize that despite that reliability, some quilters just feel better if they have the machine "looked over" on a regular basis, which is a service that our certified techs can still provide. But it is also something that machine owners can also do themselves through a "mini spa kit" (see below).
    Many longarmers are convinced that their machines need a yearly "servicing" just like their home sewing machine. That may the case with other brands, but APQS machines do NOT need a yearly servicing. If a quilter keeps the machine clean, oils the machine properly, and checks the motor brushes annually, (all of which are described in detail in the machine manual found on the CD or USB that came with the machine and on our "Support" section of the APQS website) then even a machine used every single day for a business will not need typically need "servicing" until the 7th or 8th year of ownership. It's at that point of full-time use that the 'wear and tear' parts on the machine start affecting the stitch quality and will need repair or replacement.
    However, it IS still a machine, after all, and once in a while a machine may need attention before that point in time. We designed the machine so that any repairs are not only simple to do, but also user-friendly and more cost-effective than having to pay for a technician to make a house call or experience 'down time' by sending the machine back to the factory. But both of those options are available, along with certified technicians in the field, to help when needed.
    Regarding our "Spa in the Box", it is currently not listed on our online store, but that IS available for purchase for customers who call in to order it and doit  themselves. The Mini Spa kit includes instructions on how to 'check' the machine over, along with basic wear and tear parts for replacement if needed. The Deluxe Spa kit assumes the machine is due for that 7-8 year "check up" and that parts will be replaced for sure, rather than just 'evaluated'. We haven't listed it on the store at this time due to the variety of APQS models available--we want to be sure we send the correct repair parts to match the model.
    However, Lisa brings up a good point--we could list it on the store and simply request that the customer call us directly to place the order.
    If you're interested in either of the Spa Kits, you can call our Parts Team at 800-426-7233 or email us at parts@apqs.com for more info.
    And if you're struggling with your machine and need help, please let me know!
     
  14. Upvote
    DawnCavanaugh got a reaction from yankiequilter in Customer Service   
    As Customer Service Director, I appreciate your candid feedback! If you have not received the kind of service you expect, please let me know so that we can remedy the situation as quickly as possible. We do take pride in our customer service, and if we have fallen down on the job we want to make it right. Unfortunately, if we aren't alerted to a problem, then we can't fix it. If you have not had an issue resolved to your satisfaction, please let me know.
    I understand the desire to have more customer service technicians around the world to help customers who are not willing or able to do the repairs themselves. We'd like that too!  In fact, if you haven't looked at our "retailer" listings lately, be sure to do so--we have spent the past two years training nearly 50 of our dealers to become certified technicians who can do service work both in their stores or studios as well as "in the field". You can search for retailers who are certified technicians based on zip code or even by the certified tech designation.
    We have three more training sessions set up through next June that will bring that number up to well over 75 trained service people across the US, Canada, and Europe. Once our dealers have been trained, we will work to add more technicians who are "outside" of the APQS dealer family but are interested in receiving the training. That will make it easier for customers to find a regional service center for help with their machines if needed. While we'd love to have a technician on every corner just like Starbucks, as a small, family-owned company that is a bit out of our reach at the moment.
    The good news is that these machines are built to industrial standards and are designed for years of heavy use before the machine parts start showing wear and tear and need more than simply oiling and checking motor brushes. That's how we are able to offer a lifetime warranty on the machines. If they were prone to problems or frequent breakdowns, we'd go broke with warranty repairs. We realize that despite that reliability, some quilters just feel better if they have the machine "looked over" on a regular basis, which is a service that our certified techs can still provide. But it is also something that machine owners can also do themselves through a "mini spa kit" (see below).
    Many longarmers are convinced that their machines need a yearly "servicing" just like their home sewing machine. That may the case with other brands, but APQS machines do NOT need a yearly servicing. If a quilter keeps the machine clean, oils the machine properly, and checks the motor brushes annually, (all of which are described in detail in the machine manual found on the CD or USB that came with the machine and on our "Support" section of the APQS website) then even a machine used every single day for a business will not need typically need "servicing" until the 7th or 8th year of ownership. It's at that point of full-time use that the 'wear and tear' parts on the machine start affecting the stitch quality and will need repair or replacement.
    However, it IS still a machine, after all, and once in a while a machine may need attention before that point in time. We designed the machine so that any repairs are not only simple to do, but also user-friendly and more cost-effective than having to pay for a technician to make a house call or experience 'down time' by sending the machine back to the factory. But both of those options are available, along with certified technicians in the field, to help when needed.
    Regarding our "Spa in the Box", it is currently not listed on our online store, but that IS available for purchase for customers who call in to order it and doit  themselves. The Mini Spa kit includes instructions on how to 'check' the machine over, along with basic wear and tear parts for replacement if needed. The Deluxe Spa kit assumes the machine is due for that 7-8 year "check up" and that parts will be replaced for sure, rather than just 'evaluated'. We haven't listed it on the store at this time due to the variety of APQS models available--we want to be sure we send the correct repair parts to match the model.
    However, Lisa brings up a good point--we could list it on the store and simply request that the customer call us directly to place the order.
    If you're interested in either of the Spa Kits, you can call our Parts Team at 800-426-7233 or email us at parts@apqs.com for more info.
    And if you're struggling with your machine and need help, please let me know!
     
  15. Upvote
    DawnCavanaugh got a reaction from Quilta93 in Customer Service   
    As Customer Service Director, I appreciate your candid feedback! If you have not received the kind of service you expect, please let me know so that we can remedy the situation as quickly as possible. We do take pride in our customer service, and if we have fallen down on the job we want to make it right. Unfortunately, if we aren't alerted to a problem, then we can't fix it. If you have not had an issue resolved to your satisfaction, please let me know.
    I understand the desire to have more customer service technicians around the world to help customers who are not willing or able to do the repairs themselves. We'd like that too!  In fact, if you haven't looked at our "retailer" listings lately, be sure to do so--we have spent the past two years training nearly 50 of our dealers to become certified technicians who can do service work both in their stores or studios as well as "in the field". You can search for retailers who are certified technicians based on zip code or even by the certified tech designation.
    We have three more training sessions set up through next June that will bring that number up to well over 75 trained service people across the US, Canada, and Europe. Once our dealers have been trained, we will work to add more technicians who are "outside" of the APQS dealer family but are interested in receiving the training. That will make it easier for customers to find a regional service center for help with their machines if needed. While we'd love to have a technician on every corner just like Starbucks, as a small, family-owned company that is a bit out of our reach at the moment.
    The good news is that these machines are built to industrial standards and are designed for years of heavy use before the machine parts start showing wear and tear and need more than simply oiling and checking motor brushes. That's how we are able to offer a lifetime warranty on the machines. If they were prone to problems or frequent breakdowns, we'd go broke with warranty repairs. We realize that despite that reliability, some quilters just feel better if they have the machine "looked over" on a regular basis, which is a service that our certified techs can still provide. But it is also something that machine owners can also do themselves through a "mini spa kit" (see below).
    Many longarmers are convinced that their machines need a yearly "servicing" just like their home sewing machine. That may the case with other brands, but APQS machines do NOT need a yearly servicing. If a quilter keeps the machine clean, oils the machine properly, and checks the motor brushes annually, (all of which are described in detail in the machine manual found on the CD or USB that came with the machine and on our "Support" section of the APQS website) then even a machine used every single day for a business will not need typically need "servicing" until the 7th or 8th year of ownership. It's at that point of full-time use that the 'wear and tear' parts on the machine start affecting the stitch quality and will need repair or replacement.
    However, it IS still a machine, after all, and once in a while a machine may need attention before that point in time. We designed the machine so that any repairs are not only simple to do, but also user-friendly and more cost-effective than having to pay for a technician to make a house call or experience 'down time' by sending the machine back to the factory. But both of those options are available, along with certified technicians in the field, to help when needed.
    Regarding our "Spa in the Box", it is currently not listed on our online store, but that IS available for purchase for customers who call in to order it and doit  themselves. The Mini Spa kit includes instructions on how to 'check' the machine over, along with basic wear and tear parts for replacement if needed. The Deluxe Spa kit assumes the machine is due for that 7-8 year "check up" and that parts will be replaced for sure, rather than just 'evaluated'. We haven't listed it on the store at this time due to the variety of APQS models available--we want to be sure we send the correct repair parts to match the model.
    However, Lisa brings up a good point--we could list it on the store and simply request that the customer call us directly to place the order.
    If you're interested in either of the Spa Kits, you can call our Parts Team at 800-426-7233 or email us at parts@apqs.com for more info.
    And if you're struggling with your machine and need help, please let me know!
     
  16. Upvote
    DawnCavanaugh got a reaction from AnnP in Customer Service   
    As Customer Service Director, I appreciate your candid feedback! If you have not received the kind of service you expect, please let me know so that we can remedy the situation as quickly as possible. We do take pride in our customer service, and if we have fallen down on the job we want to make it right. Unfortunately, if we aren't alerted to a problem, then we can't fix it. If you have not had an issue resolved to your satisfaction, please let me know.
    I understand the desire to have more customer service technicians around the world to help customers who are not willing or able to do the repairs themselves. We'd like that too!  In fact, if you haven't looked at our "retailer" listings lately, be sure to do so--we have spent the past two years training nearly 50 of our dealers to become certified technicians who can do service work both in their stores or studios as well as "in the field". You can search for retailers who are certified technicians based on zip code or even by the certified tech designation.
    We have three more training sessions set up through next June that will bring that number up to well over 75 trained service people across the US, Canada, and Europe. Once our dealers have been trained, we will work to add more technicians who are "outside" of the APQS dealer family but are interested in receiving the training. That will make it easier for customers to find a regional service center for help with their machines if needed. While we'd love to have a technician on every corner just like Starbucks, as a small, family-owned company that is a bit out of our reach at the moment.
    The good news is that these machines are built to industrial standards and are designed for years of heavy use before the machine parts start showing wear and tear and need more than simply oiling and checking motor brushes. That's how we are able to offer a lifetime warranty on the machines. If they were prone to problems or frequent breakdowns, we'd go broke with warranty repairs. We realize that despite that reliability, some quilters just feel better if they have the machine "looked over" on a regular basis, which is a service that our certified techs can still provide. But it is also something that machine owners can also do themselves through a "mini spa kit" (see below).
    Many longarmers are convinced that their machines need a yearly "servicing" just like their home sewing machine. That may the case with other brands, but APQS machines do NOT need a yearly servicing. If a quilter keeps the machine clean, oils the machine properly, and checks the motor brushes annually, (all of which are described in detail in the machine manual found on the CD or USB that came with the machine and on our "Support" section of the APQS website) then even a machine used every single day for a business will not need typically need "servicing" until the 7th or 8th year of ownership. It's at that point of full-time use that the 'wear and tear' parts on the machine start affecting the stitch quality and will need repair or replacement.
    However, it IS still a machine, after all, and once in a while a machine may need attention before that point in time. We designed the machine so that any repairs are not only simple to do, but also user-friendly and more cost-effective than having to pay for a technician to make a house call or experience 'down time' by sending the machine back to the factory. But both of those options are available, along with certified technicians in the field, to help when needed.
    Regarding our "Spa in the Box", it is currently not listed on our online store, but that IS available for purchase for customers who call in to order it and doit  themselves. The Mini Spa kit includes instructions on how to 'check' the machine over, along with basic wear and tear parts for replacement if needed. The Deluxe Spa kit assumes the machine is due for that 7-8 year "check up" and that parts will be replaced for sure, rather than just 'evaluated'. We haven't listed it on the store at this time due to the variety of APQS models available--we want to be sure we send the correct repair parts to match the model.
    However, Lisa brings up a good point--we could list it on the store and simply request that the customer call us directly to place the order.
    If you're interested in either of the Spa Kits, you can call our Parts Team at 800-426-7233 or email us at parts@apqs.com for more info.
    And if you're struggling with your machine and need help, please let me know!
     
  17. Upvote
    DawnCavanaugh got a reaction from Sewscraplove in Sewing Room Size -   
    Patrice,
    You've received great advice so far from the gang about "ideal" space. Just to help you in your room planning, if you are adding a motorized fabric advance to your table it adds 8 inches to the length. so a 14-foot table is physically 14' 8" long. The end opposite the fabric advance (the left side of the table when facing the needle) can go flush against a wall.
    The physical footprint for the machine "front to back" is 5 feet. As earlier mentioned, you will need more room on the table side of the machine where pantographs are executed than you will on the needle side. We advise new customers to allow 8 feet for a minimum.
  18. Upvote
    DawnCavanaugh got a reaction from Pat Adams in APQS or Innova   
    CBW,
    The stitch regulator on our new machines beeps once every 8 seconds or so. We have our customers' safety in mind by having that audible warning tone--when the sewing motor is engaged and the regulator is on, the machine will sew when you move the machine. However, we don't want you to get distracted (maybe a phone call or knock on the door) and just walk away from the machine without turning off the sewing motor. When you return to the machine, if you decide to "check the bobbin" before you resume quilting, but you haven't shut off the motor, we don't want you to mangle your fingers in the bobbin area by moving the machine with it still "on".
    We are a small, family-owned company and we hand-build each machine right in Iowa, which is why we can offer a lifetime warranty (it even includes the electronics, circuit boards, switches, and motor--something not every company will do). We know what goes into each machine and will stand behind our work with customer service and support.
    The Cotton Corner in Shipshewana, IN is also fairly close to you. They have a variety of APQS machines available for you to try again if you need another test drive, and also teach classes and provide support. But ultimately you have to choose a machine that is the right "fit" for you.
  19. Upvote
    DawnCavanaugh got a reaction from Gail O in APQS or Innova   
    CBW,
    The stitch regulator on our new machines beeps once every 8 seconds or so. We have our customers' safety in mind by having that audible warning tone--when the sewing motor is engaged and the regulator is on, the machine will sew when you move the machine. However, we don't want you to get distracted (maybe a phone call or knock on the door) and just walk away from the machine without turning off the sewing motor. When you return to the machine, if you decide to "check the bobbin" before you resume quilting, but you haven't shut off the motor, we don't want you to mangle your fingers in the bobbin area by moving the machine with it still "on".
    We are a small, family-owned company and we hand-build each machine right in Iowa, which is why we can offer a lifetime warranty (it even includes the electronics, circuit boards, switches, and motor--something not every company will do). We know what goes into each machine and will stand behind our work with customer service and support.
    The Cotton Corner in Shipshewana, IN is also fairly close to you. They have a variety of APQS machines available for you to try again if you need another test drive, and also teach classes and provide support. But ultimately you have to choose a machine that is the right "fit" for you.
  20. Upvote
    DawnCavanaugh got a reaction from dbams in APQS or Innova   
    CBW,
    The stitch regulator on our new machines beeps once every 8 seconds or so. We have our customers' safety in mind by having that audible warning tone--when the sewing motor is engaged and the regulator is on, the machine will sew when you move the machine. However, we don't want you to get distracted (maybe a phone call or knock on the door) and just walk away from the machine without turning off the sewing motor. When you return to the machine, if you decide to "check the bobbin" before you resume quilting, but you haven't shut off the motor, we don't want you to mangle your fingers in the bobbin area by moving the machine with it still "on".
    We are a small, family-owned company and we hand-build each machine right in Iowa, which is why we can offer a lifetime warranty (it even includes the electronics, circuit boards, switches, and motor--something not every company will do). We know what goes into each machine and will stand behind our work with customer service and support.
    The Cotton Corner in Shipshewana, IN is also fairly close to you. They have a variety of APQS machines available for you to try again if you need another test drive, and also teach classes and provide support. But ultimately you have to choose a machine that is the right "fit" for you.
  21. Upvote
    DawnCavanaugh got a reaction from Gator in APQS Contact Us Email Snafu   
    Hi Everyone,
    Gotta "love" technology! It's been a relatively quiet couple of weeks for our service and support teams, and we've been thinking that everyone must be on spring break since we haven't received many emails. Well....the IT department upgraded the email server a couple of weeks ago, which resulted in changes to the spam filters for our incoming emails. Unbeknownst to us, that new filter did not allow anything through from the "Contact Us" links on the website and forum.
    When we realized how few emails had been coming through, we let our IT team know today and they discovered dozens of "Contact Us" emails "stuck" in quarantine inside the server.
    The IT team set them free about an hour ago, and we are now working through all those trapped emails to ensure that everyone's questions have been answered. If you sent in a form through the Forum or website and did not hear from us promptly, hopefully you reached out to us by phone so that we could help you. If you did not and are still having issues, please call us at 800-426-7233 or email us directly at service@apqs.com so we can help right away!
    Like I said, gotta love technology!

  22. Upvote
    DawnCavanaugh got a reaction from Quilting Heidi in APQS Contact Us Email Snafu   
    Hi Everyone,
    Gotta "love" technology! It's been a relatively quiet couple of weeks for our service and support teams, and we've been thinking that everyone must be on spring break since we haven't received many emails. Well....the IT department upgraded the email server a couple of weeks ago, which resulted in changes to the spam filters for our incoming emails. Unbeknownst to us, that new filter did not allow anything through from the "Contact Us" links on the website and forum.
    When we realized how few emails had been coming through, we let our IT team know today and they discovered dozens of "Contact Us" emails "stuck" in quarantine inside the server.
    The IT team set them free about an hour ago, and we are now working through all those trapped emails to ensure that everyone's questions have been answered. If you sent in a form through the Forum or website and did not hear from us promptly, hopefully you reached out to us by phone so that we could help you. If you did not and are still having issues, please call us at 800-426-7233 or email us directly at service@apqs.com so we can help right away!
    Like I said, gotta love technology!

  23. Upvote
    DawnCavanaugh got a reaction from judyday in APQS Contact Us Email Snafu   
    Hi Everyone,
    Gotta "love" technology! It's been a relatively quiet couple of weeks for our service and support teams, and we've been thinking that everyone must be on spring break since we haven't received many emails. Well....the IT department upgraded the email server a couple of weeks ago, which resulted in changes to the spam filters for our incoming emails. Unbeknownst to us, that new filter did not allow anything through from the "Contact Us" links on the website and forum.
    When we realized how few emails had been coming through, we let our IT team know today and they discovered dozens of "Contact Us" emails "stuck" in quarantine inside the server.
    The IT team set them free about an hour ago, and we are now working through all those trapped emails to ensure that everyone's questions have been answered. If you sent in a form through the Forum or website and did not hear from us promptly, hopefully you reached out to us by phone so that we could help you. If you did not and are still having issues, please call us at 800-426-7233 or email us directly at service@apqs.com so we can help right away!
    Like I said, gotta love technology!

  24. Upvote
    DawnCavanaugh got a reaction from AnnP in APQS Contact Us Email Snafu   
    Hi Everyone,
    Gotta "love" technology! It's been a relatively quiet couple of weeks for our service and support teams, and we've been thinking that everyone must be on spring break since we haven't received many emails. Well....the IT department upgraded the email server a couple of weeks ago, which resulted in changes to the spam filters for our incoming emails. Unbeknownst to us, that new filter did not allow anything through from the "Contact Us" links on the website and forum.
    When we realized how few emails had been coming through, we let our IT team know today and they discovered dozens of "Contact Us" emails "stuck" in quarantine inside the server.
    The IT team set them free about an hour ago, and we are now working through all those trapped emails to ensure that everyone's questions have been answered. If you sent in a form through the Forum or website and did not hear from us promptly, hopefully you reached out to us by phone so that we could help you. If you did not and are still having issues, please call us at 800-426-7233 or email us directly at service@apqs.com so we can help right away!
    Like I said, gotta love technology!

  25. Upvote
    DawnCavanaugh got a reaction from CindyT in FORUM CHANGES AHEAD   
    Hello Everyone,
     
    As you may have noticed we've been having more issues with the current Forum's features working properly, as well as spammers infiltrating the system. The current Forum software version is outdated and an upgrade is required, but we have been holding off its implementation as long as possible to prevent disruption to the site during everyone's busy quilting time before the holidays.
     
    However, we are to the point where we can no longer postpone the upgrade without risking the security of the site. We must implement the upgrade as soon as possible.
     
    The new Forum software is being beta-tested right now by APQS dealers as well as some "uber-users" of our current forum. We anticipate making the change-over fairly quickly once testing is complete. Please be aware that the change-over will result in a "black-out' for a couple of days when the current Forum will be shut down to migrate all the topics and threads over to the new site. We will alert you about when that will happen so you can prepare in advance and will not be taken by surprise when the Forum is "down".
     
    In addition, the upgrade could result in some changes to the way the Forum appears and functions but we will do everything we can to keep all the features that are important to our users. Change is always hard, but it is well worth it to keep the site safe and secure.
     
    Thank you for your continued support of APQS and of each other through the Forum--it truly makes our "family" such a close-knit group!