QuiltFaerie
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QuiltFaerie got a reaction from LisaC in APQS Service is Awesome!
I haven't been on this forum for quite a bit but I wanted to give a huge shout out for APQS Service. My Millie is a 2005. I mainly quilt for myself.
After finishing a charity quilt and loading my own, my stitch regulator decided to choke. I had movement from top to bottom but not left to right or right to left. I called service and also posted a message. Angie did a wonderful job of helping me to isolate the problem. In my case, my carriage encoder went bad. It took a number of emails back and forth with me including pictures and whether the test worked or not. Angie was patience and even put up with my twisted sense of humor through out.
Angie mailed me a new encoder for my carriage and with the excellent instructions, I took off the old one and attached the new encoder. Instant resolution! It took a bit to get to the bottom of the problem but it was finally isolated and fixed.
My Millie and I are happy to report that I am once again stitching.
If you ever need service, just know that you will be in good hands.
Gail S.
aka Quiltfaerie
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QuiltFaerie got a reaction from Gail O in APQS Service is Awesome!
I haven't been on this forum for quite a bit but I wanted to give a huge shout out for APQS Service. My Millie is a 2005. I mainly quilt for myself.
After finishing a charity quilt and loading my own, my stitch regulator decided to choke. I had movement from top to bottom but not left to right or right to left. I called service and also posted a message. Angie did a wonderful job of helping me to isolate the problem. In my case, my carriage encoder went bad. It took a number of emails back and forth with me including pictures and whether the test worked or not. Angie was patience and even put up with my twisted sense of humor through out.
Angie mailed me a new encoder for my carriage and with the excellent instructions, I took off the old one and attached the new encoder. Instant resolution! It took a bit to get to the bottom of the problem but it was finally isolated and fixed.
My Millie and I are happy to report that I am once again stitching.
If you ever need service, just know that you will be in good hands.
Gail S.
aka Quiltfaerie
