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About jwalther420

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  1. Unfortunately, you can't escape this situation with Quilt Path. I'm not exactly sure who makes what but Grace Company makes and supports some parts of Quilt Path. I believe at a minimum they create the software for QP. We've been passed from APQS to Grace a few different times. There isn't any "finger pointing" as you sometimes get with different vendors but it has still been a struggle and APQS isn't the single throat to choke for QP, so to speak.
  2. Follow up - We worked with Grace Company and they were finally able to diagnose the issue as bad firmware on the motors. They upgraded the motor firmware and the X/Y Motor mismatch error we were consistently getting went away. At the same time as updating the firmware, they installed the latest (at the time) software on our tablet. We were going through some designing and noticed that the "optimize" button (the one that removes the jump stitches between pattern repeats) was missing. It just flat out wasn't there. Again with an e-mail to APQS and a local APQS sales person. No word fro
  3. Thanks for the responses Karen and Judy! Yes, we're experiencing what we believe to be hardware issues. Been working with Dawn (who has been great to work with!). She also got us in touch with someone from Grace who remotely logged in to our system. They noticed immediately that our QP was shipped with a beta version of the software. Be on the lookout for that! However, they were not able to fix the problem remotely. Our entire QP was replaced, piece by piece. We were getting "Your frame is not configured with matching motors and will not work" errors. Basically, QP couldn't com
  4. Hi folks, Just doing a sanity check here. I've searched google but can't find any real hits. Is anyone having technical issues (connectivity, error messages, quality issues) with their Quilt Path? We've had nothing but trouble since receiving ours. We're basically on our second whole set of hardware and have yet to be able to stitch out a pattern completely. APQS and Dawn have been very responsive and helpful but we're at the point where we're wondering if this product is ready for prime time. Anyone else seeing issues? Thanks! --Justin
  5. Mary Beth, Is that little thread guide that clips onto the front terribly important? We bought a T&S on ebay that came with the special bobbin cover, plate, etc but it didn't have that thread guide. It looks fairly unimportant to me but we have yet to have time to mess with the machine to set it up yet. Should I order one? Any ideas where to get that special piece? Thanks, Justin www.patchworkmemories.com
  6. Just a quick follow-up after using the machine now for a few weeks. We are definitely used to the beep and appreciate the audible feedback. We never did get around to dampening the sound and probably won't. Thanks again for the suggestions. --Justin
  7. Thanks folks for the replies. I think we'll take the consensus advice and try to deal with it for now. I agree...once the machine is in motion, you can't hear it and you certainly don't want to be messing with the bobbin when its beeping! It doesn't bother me as much as it does my wife so we'll see how it goes. I like the idea of muting the sound somewhat with the electrical tape. It reminds me of wrapping duct tape over our kid's toys' speakers. Thanks, Justin P.S. Thanks Cheryl for the website compliment. The biz is my wife's (Julianne) but I am the tech guy and possible future
  8. Hi all, My wife just bought a millenium and I'm the designated maintenance/techie for the machine. Is it possible to stop the incessant beeping when the stitch regulator is active? As soon as we hit the green button on the left stick, the yellow light blinks and it beeps constantly until we turn off the SR. I'm tempted to open the head and disable the beeper. I would think a few beeps and then blinking yellow light would be sufficient. Thanks, Justin
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