barbm

Dealer
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Everything posted by barbm

  1. I still couldn't find your post of FB - if you'll send me a Friend Request (Barbara Mayfield/Barbara Jeanne Mayfield), I'll make sure you get any answers you need!
  2. I'll look for your post. FB is definitely the fastest place to get help - usually!
  3. Lucy, do both of your back toggles act the same way? And I looked for your Facebook post but didn't see it - which page did you post to?
  4. Susan, I'm not familiar with Tri-Flow lubricant but I've never seen it used on an APQS machine. Take a look at the Cleaning and Oiling instructions that came with your Lucey - those instructions keep our machines ticking along as they should!
  5. Patti, can you post photos of the machine and its tag? We may be able to help identify the manufacturer. I'd say APQS, except that they're not the only manufacturer in Iowa. It's probably not worth cleaning up for resale, but if it's in working condition, you can still quilt with it.
  6. Sharon, I'll take the Scoop Foot! How do you want to do this? I can mail you a check or give you cc info over the phone.
  7. The update started rolling out in late 2019 and was expected to be complete by now. Email dawn@apqs.com - chances are that your update notice wound up in your spam folder or APQS didn't have a correct email address for you. Update is easy, shouldn't take you long to complete! If you're a Facebook user, you should have seen the notices on the QP FB page, as well.
  8. If you go to Facebook and search for the "We Love APQS" group, there's a Millie/Freddie manual in the Files Section.
  9. Quilterguy, we need to get you onto the QP FB page. Friend me, Angela Hugli Clark or Heidi Patterson, include a message that you own QP and need help, and we'll get you added. Once you're in the group, you can post the specifics of your problem and get immediate assistance. Be sure to include either a screenshot of your error message, or the Runtime Error #, so we can diagnose properly.
  10. Barbra, you would be better off if you started a new topic for this, rather than tack it on to an existing thread. Or go to the We Love APQS page on Facebook. But I'm betting the solution is an easy one: it sounds like your needle is in backwards. Locking in the lowest position is a classic symptom. Check that the groove that runs the length of the needle is facing front (towards you as you stand at the machine). If that's not it, give APQS a call - they can walk you through other diagnostics.
  11. I find nothing in the archives about the drive belt replacement. Call or email APQS Service - I'm sure they can walk you through it.
  12. Well, that's not polite! Give the Service Department a call on the APQS Toll Free number. I will also see if I can dig up instructions out of our archives.
  13. Hmmmm, looking back at your photo, I don't see screw threads. Send the photo to service@apqs.com and ask for their advice.
  14. Donna, you're missing a post which holds a laser pointer (see photo). Send an email to service@apqs.com and they'll get you going!
  15. Instructions will come with the part, if you order from APQS.
  16. Have you put a perfectly straight piece of wood or metal along the rail to determine whether it's bowed or not? I'm betting it isn't, because APQS put a lot of engineering into that Bliss rail. What's likely happening is that the weight of the power cord is pulling the head to the center of the table, since there's almost no resistance on the Bliss rails. My machines like to live in the middle of the table, too, but I just lower the handles to the Quilt Top roller canvas when I want them to stay at one end or the other - just that much resistance keeps them in position. You can also drape one of the elastic clamp straps over a handle or over the bottom of the head to tether the head.
  17. IMHO, when they changed the forums, several years back, it got MUCH harder to post photos and follow threads - we lost a lot of followers at that point. I know there are those who will NEVER be on Facebook, but FB doesn't have the restrictions that this forum has - and those of us trying to help customers on the various APQS pages get instant notifications when someone needs help, instead of needing to check in here several times a day (although I try to do that anyway!). I love Facebook for the ability to follow my family, both close and extended, and the ability to help my customers quickly, easily, with links to files and photos. If you don't do Facebook, then it's up to you - and the rest of you that don't do FB - to make this the forum that you want!
  18. You've been added to the group, Debra. Browse through the discussions but take a look at the Files Section, as well - lots of info there!
  19. You're welcome, Debra! If you're Facebook savvy, you might want to join the We Love APQS page there - lots of knowledgeable folks there, with instant notifications, if someone has a question or a problem.
  20. Check that your power fabric advance is still engaged with your Pickup roller. If the set screw isn't tight against the flat part at the end of the Pickup roller, it won't turn the roller.
  21. Janet, If your tablet has been out of Airplane Mode at any time in the past, it may have downloaded and installed a Windows Update, which tends to stomp all over our QP drivers. You will likely need to reinstall those drivers. Instructions are available in the QP User Group Facebook page - if you aren't already a member there, we need to get you on there. Find me on Facebook (Barbara Mayfield/Barbara Jeanne Potter), send me a Friend Request, I'll accept it and get you added. One last question, is your carriage turned on? There's a switch on the back of the carriage that lights up when it is turned on.
  22. Tina, read the reply to the original post - find me on Facebook and I'll get you added.
  23. Something like that, I imagine - we've seen a lot of facebook friends suffer through the same thing! But Mark Caraher is looking into it and will get the bad posts gone!!
  24. I've seen those posts, as well, but I am positive that the folks at APQS are not behind them. I don't know who in the company is responsible for the FB page, but I'm sure they will have the garbage cleared out soon. And you don't need to unfollow APQS, just "hide" the ads you dislike.