I checked out Running Threads post. Needle was fine. There was no fore or aft play in the hook. I am starting to think the position of the hook assembly is not centered; however, when I do center it, and tighten the screw, it hops out. I wonder if it's timing? I see many charts and videos to address that, but frankly nervous to dig into it that deep ~ BUT, something has to be done. 1 more thing to add, a needle did break, and I'm not finding the broken piece in there anywhere - even tried a magnet. It seems impossible for the broken part to fall "out" of that sleeve area, but looked all over on floor etc.
Man I wish one of you were near me to help! Anyone near Ramsey / Minneapolis? (PS: this a a Grace Qnique 15R)