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SHE'S DONE IT AGAIN!! Why doesn't this happen when we're practicing a new design on muslin, or doing a personal quilt, or not on a deadline??? Sunday afternoon, while quilting a deadline customer quilt, I broke thread and moved to a new spot...and an inch in, bad sound, needle down, needle break, lost power. After manually removing quilt from danger, collecting the shattered needle pieces and tracing power, I realized I was in trouble. I called my awesome retailer and left a message, and then after reading loads of comments on the forum about getting real time help from APQS, I called thei