Miley Posted February 3, 2009 Report Share Posted February 3, 2009 Hello, I'm ready to ship my Millie back to APQS for routine maintenance, but I'm not sure what address to use? Do I send it to the Factory in Carroll or the main office? Thanks! Link to comment Share on other sites More sharing options...
barbm Posted February 3, 2009 Report Share Posted February 3, 2009 Miley, Your Millie should go to the factory in Carroll. Have you called them to schedule the maintenance? Link to comment Share on other sites More sharing options...
Miley Posted February 3, 2009 Author Report Share Posted February 3, 2009 Yes I did. But when I got the checklist there was no address to mail the machine to. Thanks so much for your help! I'm going to get it out tomorrow! Link to comment Share on other sites More sharing options...
belquilt Posted February 3, 2009 Report Share Posted February 3, 2009 How often should you ship it back for maintenance and what shipping service do you use? Link to comment Share on other sites More sharing options...
barbm Posted February 3, 2009 Report Share Posted February 3, 2009 APQS recommends sending your head back to the factory for service every 3-4 years - sooner if you are having a problem that they can't figure out over the phone (doesn't happen very often!) Mine went to the factory last October as a 3½-yr-old, but it traveled with me on the plane, as I was going the the Machine Maintenance Class. You might call Linda at APQS - she's the shipping guru - she might be able to tell you the most efficient/least expensive method of shipping. Link to comment Share on other sites More sharing options...
Amy Stuart - APQS Service Posted February 4, 2009 Report Share Posted February 4, 2009 We suggest using UPS, although Fed-Ex is a good company to use as well. Insure the machine head for $1500 - UPS has been great in getting the heads here with little or no damage - it is most important to make sure the handles and axles are protected - either wrapped in bubble wrap, enclosed in a box that will fit inside the box with the machine head, or some spare batting that you don't want back. If you can include some kind of note as to what your issues are, and contact phone numbers where we can get a hold of you, that will speed the process once it gets here for servicing. Usually machines are here at the factory less than a week - the upcoming rep rally next week will slow that time a bit - I will be teaching all week, and Christy will be on the phones, so there won't be anyone in the service room, unless Christy has a slow day with incoming calls. Any major issues with bearings will add a few days to it's stay, as it will go to the machinist down the road for those types of repairs. I am updating the checklist to show the shipping address, but in case you need it, here it is: APQS ATTN: Service Dept. 23398 Highway 30 East Carroll, IA 51401 Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.