BethDurand Posted December 22, 2010 Report Share Posted December 22, 2010 I need to send a public thank you to Ron and Sharon of R&S designs. I recently ordered some boards for them. As always, Ron is quick to respond to my order, and this time he said that with the holidays, he wouldn't be able to get them shipped to me until Dec. 23rd. Okay, I can understand that, enjoy your time with your family, was my thought. When I got home from my ride today, there was a package on the porch. It couldn't be for me, I haven't ordered anything. But wait! It's the right size box to contain my boards! But they aren't supposed to even ship until tomorrow. Sure enough, here are my lovely new boards inside. I promptly head down to put them away, and when I opened my package Ron had included one extra board of each of the 2 designs I'd just ordered, at NO COST! My invoice simply says "Merry Christmas" in the item description. My Merry Christmas to you is to check out their website www.rns-design.com, and see what you think of their product. Also, a huge thank you to our own Linda Rech (FFQ-LAR) for having brought Sharon and some of their products to a Moxie meeting some time ago. This is where I first learned about them, and I'll be doing lots more business with them in the future. Thank you Ron! Link to comment Share on other sites More sharing options...
Primitive1 Posted December 22, 2010 Report Share Posted December 22, 2010 Wow! Now that's customer service!!!! Link to comment Share on other sites More sharing options...
Carreen Posted December 22, 2010 Report Share Posted December 22, 2010 Cool!! My hubby got my Christmas present from them too, I wonder if I got an extra surprise?? Carreen Link to comment Share on other sites More sharing options...
Quilting Heidi Posted December 23, 2010 Report Share Posted December 23, 2010 I love my R&S boards! Always great quality and great service. Link to comment Share on other sites More sharing options...
cblevins Posted December 23, 2010 Report Share Posted December 23, 2010 I agree...great people and super customer service!!!! I love all the boards I have bought from them. Link to comment Share on other sites More sharing options...
Bekah Posted December 23, 2010 Report Share Posted December 23, 2010 what a wonderful company and people. thanks for sharing this story Beth. Which boards did you get? Link to comment Share on other sites More sharing options...
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