Mandalei Posted January 18, 2012 Report Share Posted January 18, 2012 Hi all, In my research, I noticed that APQS only offers a one year warranty on their used machines. How often have people needed to use their warranties, and after how long? I am looking at a used Gammil (Vision 26"), and Gammill offers the remainder of the warranty on the machine (3 years). I'd be interested in hearing your thoughts on this. Not sure how I feel about it. Thanks, Mandy Link to comment Share on other sites More sharing options...
Joyce Posted January 18, 2012 Report Share Posted January 18, 2012 I have had my machine for 6 years and never had to use the warrenty. APQS machine are so well made, and I would not let 1 year warrenty stop me from buying a used machine. Link to comment Share on other sites More sharing options...
ginnysnowden Posted January 18, 2012 Report Share Posted January 18, 2012 ApQS has been so good from the get go '92 I never needed the warrenty. A phone call is all that was ever needed for me. I have only had to call three times about my U II. Two times my error, the third it needed service 2 years ago. When J win the lottery I will buy an APQS Link to comment Share on other sites More sharing options...
jeri Posted January 18, 2012 Report Share Posted January 18, 2012 my machine is a 2002 I had a computer board issue during the then 1 year warrentee, since then nothing other than normal maint. would be nice though to have the 8 yr warrentee follow the machine Link to comment Share on other sites More sharing options...
Bonnie Posted January 18, 2012 Report Share Posted January 18, 2012 When buying used from APQS, they have gone top to bottom through that machine so that its like getting a new machine. When buying from a private sale you do take your chances, as one never really knows the care that machine was given. My original machine was almost six years old and hundreds of quilts done before it was sent back for a new needle bar. My current machine boughten privately now in my house almost two years hasnt had a hiccup yet. As long as you take care and oil and clean as recommended your machine will have years of life. These machines are sturdy and work horses. Link to comment Share on other sites More sharing options...
cblevins Posted January 18, 2012 Report Share Posted January 18, 2012 If there are any bugs they will usually show up within 1 year. Mine was a few months old when we bought it so we didn't have a warranty. We have not had a single issue in 2 plus years. Link to comment Share on other sites More sharing options...
barbm Posted January 18, 2012 Report Share Posted January 18, 2012 Mandy, whether your machine is under warranty or not, APQS (and its Reps) continue to fully support your purchase. You won't find better customer service - or a better machine - out there! Link to comment Share on other sites More sharing options...
DL Semmens Posted January 18, 2012 Report Share Posted January 18, 2012 Mandy, APQS has such GREAT service reps. I had an Ultimate II that I bought used from them. Disclaimer I am a chicken and let them do the work on my machine....even though I know they can talk me through it. I was hearing a wierd sound, and frustrated after a couple of years (had not practiced enough on it). I talked with Amy, she heard my frustration, thought that it would be best if she made a house call to see if it was USER or machine error. Amy drove to my house (100 miles one way) on Easter Sunday, just so she could see what was going on. I had my tension set all out of wack, and my quilt sandwich way to tight USER ERROR. But while here she heard the sound that I was hearing off and on. It was my motor (over 10 yrs old at the time) she showed my husband how to change it out EASY, then drove back to the factory opened it up and sold me the new motor so I could quilt yet that evening. You can't get that kind of customer service anywhere! Dawn is on the forum all the time, and offers help even at night after the showroom is closed. Cheri is right if there are bugs they will show up before the year is up. I would not let that stop you from working with the best company out there! Link to comment Share on other sites More sharing options...
witha'K'quilting Posted January 18, 2012 Report Share Posted January 18, 2012 I have 2 APQS machines...bought both used. I have not had any issues that required the warranty on either for the past 3 years I have owned them. Link to comment Share on other sites More sharing options...
RunningThreads Posted January 18, 2012 Report Share Posted January 18, 2012 Mandy We have a 6 year old Green Millenium that has done about seven hundred quilts. I have changed out the wheels twice, about 10 thread guides, motor brushes and the rocker arm bushing. I think the wheels were about $250 per set and the rest of the parts about $60 total. The certified used machines are an excellent deal. Link to comment Share on other sites More sharing options...
quiltmonkey Posted January 18, 2012 Report Share Posted January 18, 2012 Originally posted by Deb Semmens .....Amy drove to my house (100 miles one way) on Easter Sunday, just so she could see what was going on.... Amazing Amy (that's what I call her anyway) Link to comment Share on other sites More sharing options...
BunkHouseQuilts Posted January 19, 2012 Report Share Posted January 19, 2012 I would not hesitate at all. I bought a Green Millennium in 2008 and have done close to 300 quilts. Never had a single problem. Like other's have said, take care to oil, service and clean them and they are certainly workhorses. Link to comment Share on other sites More sharing options...
Gator Posted January 19, 2012 Report Share Posted January 19, 2012 Mandy, I agree with everything stated here. I've had my machine for 5 years now and she runs like the day I got it. Customer service is the key!!! APQS machines are totally "user" friendly and rarely need to go back to the factory. 99 percent of the machines only go to the factory when its "parents" want it to have a SPA treatment, LOL. Most upgrades (if wanted) can be done by the owners. APQS techs will go out of their way to help you. Most of them expecially Dawn can listen to your machine over the phone and tell if there's something wrong. I do not know anything about Gammill's service so I can't comment. I would read their "warranty" to see "what's really covered". Most warrantys have limitations and do not cover items you think might be in it. BTW, APQS has some great used machines available now. If you buy a used machine from APQS (via dealer or customer service) the green machines have been taken apart, overhauled and sent with a warranty.:cool::cool::cool: Link to comment Share on other sites More sharing options...
Primitive1 Posted January 19, 2012 Report Share Posted January 19, 2012 I love my machine as well, and must also add that I took Amy's machine maintenance class at MQX last year and feel confident that I could fix anything wrong with my machine...I love that! Link to comment Share on other sites More sharing options...
Merryjo2003 Posted January 19, 2012 Report Share Posted January 19, 2012 I wouldn't worry about the warranty. APQS stands behind their products! I have serviced a number of older machines. There hasn't been anything wrong with any of them! Usually, all it's been is a few adjustments! Recently, I had a customer with an 8 year old machine who moved it from one location to another. Her movers lost a couple of things, didn't put it back together completely right, or adjust the frame so it was level. I got her all her missing parts for a grand total of $26, repacked her machine, (just because it was time), checked her brushes (still fine), adjusted her frame, put her laser back together correctly, and away she went! She was able to use her machine after the move, just called me because of her laser and her missing parts! After working on the older machines, I'm really more impressed than I was just owning one and using it every day. They are great machines. Link to comment Share on other sites More sharing options...
GeoTech Posted January 20, 2012 Report Share Posted January 20, 2012 We have had our Liberty since August of 2007, clean and oil is all we have ever done. Great machine. Link to comment Share on other sites More sharing options...
Bekah Posted January 21, 2012 Report Share Posted January 21, 2012 Best machine and customer service on the market!!! You would never go wrong with a used APQS machine. Mine is a 2006 and I have repacked the grease once and changed out to new wheels. That is it. Link to comment Share on other sites More sharing options...
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