Bonnie H Posted December 15, 2012 Report Share Posted December 15, 2012 I just pulled my last customer Christmas quilt off the frame, inspected it and noticed that one of my panto rows is slightly overlapping another row and is off by about 1/2 inch from lining up with the row above it!!!! !!!&*%#!!! When quilting this something kept hanging up and I noticed that the bicycle chain on my machine had come unsnapped and was inhibiting my carriage movement (I have a Nolting Pro frame). I think I must have jiggled my laser when I resnapped it back into place. :angry: :angry: :angry: So my options as I see them are to unstitch the first four rows (35 deep x 65 inches wide) and re-do. BUT the fabric is kinda plastic-y on top (it is a theme-type fabric) and I worry that it will leave some pretty ugly holes from the needle if I frog and that worries me. So my next thought is to give it to her for free, including the batting. Over a $100 freebie. Which I'm fine with but I worry about my reputation. This was a new customer I need it by Christmas quilt. What to do???????????? Link to comment Share on other sites More sharing options...
ffq-lar Posted December 15, 2012 Report Share Posted December 15, 2012 If she can come look at it, offer to take 25% off the quilting if she takes it as-is. You haven't ruined the quilt! It may not be that noticeable. Don't discount the batting. If she accepts that offer, let her have 25% off the quilting of her next one as well. That will make her happy and keep her as a customer. If she isn't happy with the quilting, frog it and fix it. Don't pressure her--just state the facts. Good luck and Merry Christmas! Link to comment Share on other sites More sharing options...
Darlene Epp Posted December 15, 2012 Report Share Posted December 15, 2012 Good advice Linda. Link to comment Share on other sites More sharing options...
LadyLake Posted December 15, 2012 Report Share Posted December 15, 2012 I would frog only the stitches that overlap plus about 1/2" and freeform quilt to connect the lines, even if they don't look exactly like the pattern. Then, I would run a line of quilting between the two rows that have extra space between them, going back and forth between the two rows, echoeing the pattern objects. Depending upon how it turns out, I would either charge half price or give it to the customer free with an apology. Show them what happened with your machine, so they can emphathize, but be very apologetic. Link to comment Share on other sites More sharing options...
Primitive1 Posted December 15, 2012 Report Share Posted December 15, 2012 All good advice, I always think you should be honest and give her the options and let her make the choice. You never know, she may not even care it is a little off especially if it is busy fabric...keep us posted.... Link to comment Share on other sites More sharing options...
Quilting Heidi Posted December 16, 2012 Report Share Posted December 16, 2012 Bonnie you have gotten really good advice. I'd give the customer the option for me to frog or a discount. Give a discount from a 2nd quilt makes really good sense too. Link to comment Share on other sites More sharing options...
Bonnie H Posted December 16, 2012 Author Report Share Posted December 16, 2012 I appreciate all the wonderful advice from those of you more seasoned in the business. Thank you so much! But after a little thinking I knew this was going to bug me if I let it go, so I tried frogging a little bit to see if the fabric would be okay, and it was! Thank the Lord!!! I ended frogging two rows and was able to take just a smidge off the top and bottom part by following the laser light just a tad inside the line instead of right on it. I was really lucky and all the spacing looks perfectly even between the rows. The backing fabric is plain, no design, and when I flipped it over and inspected, I was not able to tell any difference from the rest of the quilt. It only took me 3 hours to fix and it could have been worse. Anyway, all is well and I AM SO HAPPY!!! And my Christmas shopping is done! Link to comment Share on other sites More sharing options...
witha'K'quilting Posted December 16, 2012 Report Share Posted December 16, 2012 a good fix indeed! your customer should be pleased. Link to comment Share on other sites More sharing options...
LisaC Posted December 16, 2012 Report Share Posted December 16, 2012 How Wonderful! Far worth your time to fix it rather than fret over that quilt being "out there" less than perfect. I am so glad it turned out well. Link to comment Share on other sites More sharing options...
whitepinesquilter Posted December 16, 2012 Report Share Posted December 16, 2012 What a relief it worked out well! (And, yikes, I've done no shopping yet - I said we were going to go all American made this Christmas, which has now turned in to all homemade. Time is getting short ) Link to comment Share on other sites More sharing options...
jmcclannan Posted December 16, 2012 Report Share Posted December 16, 2012 So glad to hear it worked out well. That is probably what I would have done to for my own peace of mind. Link to comment Share on other sites More sharing options...
Janette Posted December 16, 2012 Report Share Posted December 16, 2012 Glad to hear it all worked out well.. Link to comment Share on other sites More sharing options...
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