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stitch regulator


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I just bought the 2013 Millie and my stitch regulator is not working.  I turn on the machine, it comes on automatically, stitches about 2 inches, beeps and then the needle bogs down and goes up and down very slowly and I find myself trying to move the machine and the needle is bending because it is still in the fabric  I have checked the two points where the wire is plugged in to make sure they are in their tight and they are.  What else, before I call the factory, should I look at? or am I doing something wrong in settings? or what?  Thanks for any help.

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