Lsilver Posted December 4, 2013 Report Share Posted December 4, 2013 As a long loyal CompuQuilter owner, their site says they are out of business. I am sorry they weren't able to reconfigure their business after the health issues. Does anyone have a clue how to get hardware support for existing product? Thanks! Linda Fuller Silver Newport News VA Link to comment Share on other sites More sharing options...
BossQuilter Posted December 4, 2013 Report Share Posted December 4, 2013 Wow..... Sorry to hear this news... I do not have a computerized system but have seen quite a few of these for sale lately, maybe this was coming for a while? Always sad when any quilting related company closes the doors. Link to comment Share on other sites More sharing options...
whitepinesquilter Posted December 5, 2013 Report Share Posted December 5, 2013 Oh, bummer. For those of us who were considering purchasing one of the used systems for sale, it now looks as if we would have no support if anything goes wrong. I guess I don't want to be in that position no matter the price of the system. Thanks for posting this. WandaGerdes 1 Link to comment Share on other sites More sharing options...
Sue E. Posted December 5, 2013 Report Share Posted December 5, 2013 Dave Jones has been doing installs on the CQ systems and I am hoping that he will be able to give us hardware support - I haven't talked to him but I'm hoping! Link to comment Share on other sites More sharing options...
DawnCavanaugh Posted December 5, 2013 Report Share Posted December 5, 2013 Linda and Sue, we are also disappointed that CQ has closed its doors and provide support. While APQS cannot help with software issues easily, we may be able to help in some instances with hardware problems. Just give us a call if the need arises and if at all possible we will help APQS customers who bought their systems through us. Of course it will depend on availability of parts for us as well--technology in the computer world changes so quickly that it's difficult to find parts for anything for an extended period. That is why computer system warranties are normally only one year. Thanks! Link to comment Share on other sites More sharing options...
ShadowsPapa Posted January 8, 2014 Report Share Posted January 8, 2014 Their page is up and running, and this is a copy 'n paste of what I found on their "about" page - On April 15, 2013, Stan and Dee Dee retired to care for family health issues. They closed the parent company S & D Stitches, Inc. Butch Wiseley who has been Operations Manager for 10 years opened a new company named Odyssey Quilting Machines and the CompuQuilter, KenQuilt and StitchRite brands were passed to the new company. Odyssey Quilting Machines officially opened for business on 5/6/2013. Butch continues to draw on the experience of Stan, Dee Dee and Patrick, our programmer. Contact us at: CompuQuilter5203 Hwy 94 NRogers, AR 72756 (479) 636-0444info@compuquilter.com Or log in and use our contact form. (PS - Dawn, working in IT related areas since the early 80s, a year is a VERY long time with "computers". We have to apply patches and updates pretty much every week, major updates and patches every month to several applications and Windows. Maintenance is never-ending. Things change daily - at times more often. Tablets, phones, computers, all obsolete when you pass through the doors after paying for them. The general rule of thumb was that anyone working in IT typically stayed with an employer for less than 5 years. I used to spec out and "design" the computers that controlled turbo-compressor control systems sold by the company I worked for then. I dealt directly with the company that made the motherboards we used. They were a company started and owned by Koreans based in California. Their head engineer told me the most commonly used portions of their health insurance plan were the mental health parts. It was such a high-stress field due to the insanely intense competition many of them suffered breakdowns after a year or so.) hopechest 1 Link to comment Share on other sites More sharing options...
Rowena Posted January 9, 2014 Report Share Posted January 9, 2014 You need to refer to the main page at the top: Announcing! S & D Stitches, Inc. has closed it's doors as Stan and Dee Dee retire to care for family. This site will continue unmaintained since it was already paid in advance. We will not monitor emails, phones, forums or other such features of this site. Link to comment Share on other sites More sharing options...
Linda Campbell Posted January 20, 2014 Report Share Posted January 20, 2014 It would appear that Odyssey is no longer in business either. Is there anyone out there that could help with a new CQ owner? Link to comment Share on other sites More sharing options...
Michael Spieker Posted April 4, 2014 Report Share Posted April 4, 2014 I saw the writing on the wall last June 2013 from the former SD Stitches / Odyssey letter they sent out. I really wondered then what the future of this company would be. I needed to call them with a question in Nov/Dec of 2013 and to my dismay I found out that they had close their doors to support and parts. My CompuQuilter was running great at that time, but I figured it would only be a matter of time before a major issue would leave me without a working computerized longarm or anyone to fix it. I figured this would be a good time to upgrade to a Quilt Path and keep everything in the APQS family. I had my Millennium tuned up and picked up my Quilt Path package at Carroll in mid March and just finished my first quilt job this afternoon 04-03-14. I am far from being comfortable with Quilt path as I was with CompuQuilter. I know these things take time but I am dizzy from trying to understand Quilt Path. I wish that this new system was more like my old one. Perhaps some upgrades for Quilt Path will come to make the transition more comfortable for consumers who will be making the transition. Link to comment Share on other sites More sharing options...
Rowena Posted April 4, 2014 Report Share Posted April 4, 2014 I will have to make a decision in the future too, but for now my CQ is still working. Must admit the Quilt Path demo baffled me, and I don't think there is one close for me to see in real life. I'm sure it will be fine for you soon, as the saying goes "PPP'. Regards Link to comment Share on other sites More sharing options...
o2b Quilting Posted April 4, 2014 Report Share Posted April 4, 2014 The upgrades for Quilt Path make improvements each time!!! They keep making it better and better. They are listening to consumers and have a list of items to add/change but they can't do everything at once. The list is prioritized and the staff at APQS keeps on top of changes and requests. Make sure that you "Like" the Quilt Path user facebook page as several of the Quilt Path owners post frequently and discuss things they have learned to do. Michael Spieker 1 Link to comment Share on other sites More sharing options...
Michael Spieker Posted April 4, 2014 Report Share Posted April 4, 2014 Thank You I will do that. I'm inclined to make a concise list of upgrades for your review. Where is the best place to make specific suggestions ? I suppose I could start a thread on this forum for members. Link to comment Share on other sites More sharing options...
o2b Quilting Posted April 4, 2014 Report Share Posted April 4, 2014 Your list of suggestions is likely the same as what they already have... You are most welcome to start a thread on here. Recently someone started one posting their wish list for ideas/changes to the machines and a few others added to it. The forum is monitored often by APQS staff such as Dawn and Mark (They also add their comments to certain topics from time to time ) I have also learned that what I am trying to do is actually something that Quilt Path can do, but I am just going about it wrong. Yes, it is different than your old CQ and change is hard (especially for us older folks). I LOVE that Quilt Path can read my CQ patterns as it reads so many different formats which CQ and IQ cannot do!! Link to comment Share on other sites More sharing options...
Sams Mom Posted May 8, 2014 Report Share Posted May 8, 2014 Does anyone have instructions for shortening the cables. I've stretched mime as far as the machine will let it and still have problems. Will these cables continue to stretch? If so, directions and cable source would be greatly appreciated. Donna Link to comment Share on other sites More sharing options...
zeke Posted May 8, 2014 Report Share Posted May 8, 2014 Hi Donna your going have to cut your cable down a bit. Sounds scanty know. Is it the table or carriage call me 916-689-4992. Zeke.. Link to comment Share on other sites More sharing options...
epprog Posted January 28, 2015 Report Share Posted January 28, 2015 For all of you using Compuquilter systems: Intelliquilter has just announced that they will be taking over supporting CQ systems. The owner of Intelliquilter, Zoltan, said that support is one of the most important aspects of a computerized system and therefore has agreed to provide this. Hope this helps those of you who have continued to run your CQ's! Cher hopechest 1 Link to comment Share on other sites More sharing options...
Helen Baczynski Posted January 28, 2015 Report Share Posted January 28, 2015 Here's the link to the iQ web site with the information about CQ support. http://www.intelliquilter.com/compuquilter-home.php hopechest 1 Link to comment Share on other sites More sharing options...
Marlin Posted January 7, 2018 Report Share Posted January 7, 2018 Hello Everyone, Recently set my Millie/CQ up after 3 years in storage. It is unfortunate to hear about the losing of CQ business entity. So has anyone tried to upgrade to the quilt path, is that even possible with a 2006 Millie/CQ equipment? Thank you in advance. Marlin 714-231-3409 Link to comment Share on other sites More sharing options...
Sue E. Posted January 7, 2018 Report Share Posted January 7, 2018 55 minutes ago, Marlin said: Recently set my Millie/CQ up after 3 years in storage. It is unfortunate to hear about the losing of CQ business entity. So has anyone tried to upgrade to the quilt path, is that even possible with a 2006 Millie/CQ equipment? I sent you a PM. Link to comment Share on other sites More sharing options...
Arthur Volta Posted December 23, 2019 Report Share Posted December 23, 2019 Hi all, I wrote the controls software (Indexer LPT) for the Compuquilter which operates its hardware at the lowest level. Stan Townzen wrote the application software which interacts with Indexer LPT. I have been able to provisionally provide support as a consultant for Compuquilters since Stan's passing , and I have been successful in running (though not exhaustively testing, since I do not own a Compuquilter machine) Stan's software under a Windows look-alike system that I had written under Linux. Linux is the OS which I had chosen since the entire system can be backed up and restored in a manner that is not dependent on operating system licensing, and thus more suitable for maintaining software dependent, expensive equipment. Most of the details relating to Compuquilter electronics can be found on the Ability Systems web site at www.abilitysystems.com through online instructional videos and the Indexer LPT manual, which can be downloaded for free. I can be reached via Email at motion@abilitysystems.com Sincerely, Arthur Volta Ability Systems Corporation Link to comment Share on other sites More sharing options...
Robyn Cawdron Posted June 18, 2020 Report Share Posted June 18, 2020 My compuquilter has just come up with ”LPT Indexer error” can you help help me please Link to comment Share on other sites More sharing options...
Sue E. Posted June 18, 2020 Report Share Posted June 18, 2020 Get in touch with Zoltan at IntelliQuilter.com They are now supporting the CompuQuilter. Link to comment Share on other sites More sharing options...
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