whatever66 47 Report post Posted January 17, 2014 I would like to share and hope you will do the same with me. I have experienced the best customer care with this company. I am s excited that I am getting a new to me Ultimate11 and want to thank Tony O'Toole, Caleb O'Toole, Amy Stewart, The Wonderful person that answers the phone all the time (I am sorry I do not know your name) and especially Josh who helped me today. Everyone @ APQS thank you and I found the right Company to do business with.I 10 pumpkinpatchquilter, dbams, whitepinesquilter and 7 others reacted to this Quote Share this post Link to post Share on other sites
qltnbe 385 Report post Posted January 17, 2014 Oh, I agree. I had a problem, sent and e-mail and Dawn responded to it that day and diagnosed my problem immediately. I got the part in the mail and now my machine works great. We do have the best. 1 Beachside Quilter reacted to this Quote Share this post Link to post Share on other sites
K. Szymaszek 357 Report post Posted January 17, 2014 I totally agree. APQS is a great company. They not only have the best machines but also the best people working for them. Customer service is top notch. Thanks APQS, K Quote Share this post Link to post Share on other sites
RitaR 645 Report post Posted January 19, 2014 Wonderful to do business with. Maybe the gal who usually answers the phone is Heidi.. I've not called in so long, I am not sure. She is Great. as are Amy, and Mark and Jim, and Jay I think or is it John, Bob and so many more,., All of them. Quote Share this post Link to post Share on other sites
Mrs.A 133 Report post Posted January 19, 2014 Ditto to what you all have said. Dawn Cavanaugh has been a tremendous resource for me personally and for everyone who participates on this forum. I'd like to add a shout out to Brenda (parts department) who is also wonderful. 1 Beachside Quilter reacted to this Quote Share this post Link to post Share on other sites
ginnysnowden 13 Report post Posted January 24, 2014 Best Company APQS I have delt with my whole life period. Thanks APQS for 20 some years of help and service for my Ultimate II still love my machine. Ginny Snowden 1 Beachside Quilter reacted to this Quote Virginia Snowden Share this post Link to post Share on other sites
aborning 8 Report post Posted February 6, 2014 I agree with you all. I had a problem with my new Bliss upgrade (whihc my husband and I installed ourselves and Dawn immediately responded on this Forum to help me and gave me troubleshooting ideas to try to try to find out for sure what the problem was. When the problem was diagnosed, APQS immediately got the parts in the mail for me. They gave me wonderful Customer Service. I am a Hotel Manager at a Casino Hotel so, of course, I "get the priviledge" to resolve many issues so I know the importance of excellent customer service. 1 Beachside Quilter reacted to this Quote Share this post Link to post Share on other sites
Quilting Grammy 54 Report post Posted February 7, 2014 yep I would say they are the BEST love APQS I have never had a problem with them and everyone has always bent over backwards to help whenever I needed something. LOVE APQS Quote Connie Any day that I get to quilt is a great day. Freedom SR 2011 Share this post Link to post Share on other sites
Mercedes 106 Report post Posted February 14, 2014 I also have had nothing but positive experiences with APQS - they have awesome customer service. Quote Millenium Share this post Link to post Share on other sites
