michelleyost Posted December 12, 2014 Report Share Posted December 12, 2014 I would like to know if anyone has encountered problems with Lakeside Quilting Company (lovetoquilt.com)? Link to comment Share on other sites More sharing options...
cherylannie Posted December 12, 2014 Report Share Posted December 12, 2014 I ordered a base and it took forever to get it. I kept getting excuses and told it would be sent. I did finally get it though. Link to comment Share on other sites More sharing options...
delbailey Posted December 12, 2014 Report Share Posted December 12, 2014 I placed a large order purchasing pantographs and I got an email stating that the items were being sent and then I got another email stating that two of the four pantos I ordered was not in stock but she had two that were similar. I emailed them back and explained that my order was larger than the four pantos and I thought they may have mixed my order up with our longarm friends order. I still did not hear anything about my order. I finally sent the Sales Team a nasty gram my order arrived the day I sent the nasty gram. It took over two weeks to finally get my order and it was short 4 pantos. I would be very hesitant to order anything from these people again. Link to comment Share on other sites More sharing options...
lkl Posted December 12, 2014 Report Share Posted December 12, 2014 I ordered the extended base, it was defective (needle hole not centred). The owner advised to return it and she would be exchanged it. After more than 4 months and numerous phone calls with the owner where she promised to "send it out that day", I give up. I then advised my credit card company which refunded my money. Too bad her customer service is so poor, the extended base is a good product. Link to comment Share on other sites More sharing options...
ffq-lar Posted December 12, 2014 Report Share Posted December 12, 2014 There have been multiple complaints here about unfilled orders and delayed delivery from this company for a couple of years. I remember a well-respected forum member ordered multiple extended bases and eventually had to reverse the transaction through her credit card company due to non-delivery and no communication. Many issues can be forgiven if some reasonable excuse for the delay is forthcoming---as well as an estimated time for the problems to be resolved. A while ago someone posted here that Donita was back in business. Has anybody ordered and received something in a reasonable amount of time? Link to comment Share on other sites More sharing options...
ffq-lar Posted December 12, 2014 Report Share Posted December 12, 2014 To read older post concerning this company, go to the "search" box at the top right of this page and type in Donita and the range of posts to "forums" to go back a year or so. Not much good news so hopefully she can re-build her business. Link to comment Share on other sites More sharing options...
Sheri Butler Posted December 12, 2014 Report Share Posted December 12, 2014 I don't know who she uses to drill/center that hole out in our base plates, mine took 6 weeks. Also numerous emails and she never answered the phone! And she never returned a voice message. Finally, I had rec'd an email stating that the guy that mills out the hole for our APQS machines (since all ours are made individually and the holes are always different places, not EXACTLY the same)..he was behind on schedule and it would take 2 more weeks. Now, I DO LOVE LOVE LOVE my base plate! I think the product is A+, but there's things left to be desired regarding her customer service, and turn around time for us APQS owners. Link to comment Share on other sites More sharing options...
whitepinesquilter Posted December 12, 2014 Report Share Posted December 12, 2014 I've sent two emails in the past two months hoping to confirm Donita is still working with the extended base plate before ordering. No responses. Link to comment Share on other sites More sharing options...
LindaSteller Posted December 12, 2014 Report Share Posted December 12, 2014 I bought my extended base from her almost ten years ago and it took me three months to get it. Sounds like nothing has changed. Link to comment Share on other sites More sharing options...
delld Posted December 12, 2014 Report Share Posted December 12, 2014 Sorry to hear this. When I purchased mine, it came right away! Link to comment Share on other sites More sharing options...
Leigh Posted December 12, 2014 Report Share Posted December 12, 2014 I tried to order in feb got an email in sept. Wanted my credit card number without telling me what she had for pantos and doesn't take PayPal. Without knowing who I was talking to, cancelled order could be anyone on other end of phone. Link to comment Share on other sites More sharing options...
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