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Does the button not work or does it work but the blades are not cutting the thread? 

If it isn't cutting the thread, the two tiny screws next to the blades can be adjusted to space the blades. Those are what cut the thread, not the finger that moves to grab the thread. 

If the button doesn't work on either handle (front or back) you'll need to call or email APQS for some help.

Good luck--I use mine all the time.

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