Battynurse Posted July 7, 2015 Report Share Posted July 7, 2015 I'm not sure if I'm having bobbin problems or not. I got my ultimateII all set up correctly. I've threaded the machine and it looks all right. However I can't seem to pull up the bobbin thread and I think it's because the case doesn't slide all the way into the housing. I don't even know if I'm explaining that right but shouldn't the front of the bobbin be even with the housing and not stick out? I took a picture but I'm not sure how well it can be seen. Link to comment Share on other sites More sharing options...
cegates Posted July 7, 2015 Report Share Posted July 7, 2015 You are right in that the bobbin case has not been pushed in far enough. You should hear a very distinct click when in snaps into place. It does look like you have the bobbin case oriented correctly, just give it another push. Carol Link to comment Share on other sites More sharing options...
Battynurse Posted July 7, 2015 Author Report Share Posted July 7, 2015 Ok, thank you. Link to comment Share on other sites More sharing options...
Beachside Quilter Posted July 7, 2015 Report Share Posted July 7, 2015 Carol is right; your bobbin case isn't inserted fully. Unlike a DSM, you don't lift the finger when unserting case into the hook. Just pop in straight in until it "clicks". Good luck!! Link to comment Share on other sites More sharing options...
Battynurse Posted July 7, 2015 Author Report Share Posted July 7, 2015 I tried again but I can't seem to get it to push in any farther. I've pushed on it fairly firmly and it won't seem to go further in. Link to comment Share on other sites More sharing options...
JBQuilts Posted July 8, 2015 Report Share Posted July 8, 2015 This might sound crazy, but we're looking for answers, right? Is the needle up, out of the bobbin area? Can you jiggle/wiggle the case to find the sweet spot to push it in? Just some thoughts! Link to comment Share on other sites More sharing options...
Battynurse Posted July 8, 2015 Author Report Share Posted July 8, 2015 Not crazy. Yes the needles is up. I'm trying to jiggle it around and such and still can't manage to push it all the way in. Link to comment Share on other sites More sharing options...
Beachside Quilter Posted July 8, 2015 Report Share Posted July 8, 2015 Since this is a new to you machine , are you sure you're using the proper bobbin and haven't inserted one from your DSM by mistake? If all else fails, change bobbin to another one. Make sure thread tail doesn't get caught inside hook when you insert case. Link to comment Share on other sites More sharing options...
Cagey Posted July 8, 2015 Report Share Posted July 8, 2015 Give us a picture of just the hook area, so we can see if there is an issue. Cagey Link to comment Share on other sites More sharing options...
Battynurse Posted July 8, 2015 Author Report Share Posted July 8, 2015 I'm currently using the bobbin and bobbin case that was sent to me by the previous owner. the housing or hook area has a groove around the post and this case won't slide past it. Link to comment Share on other sites More sharing options...
Cagey Posted July 8, 2015 Report Share Posted July 8, 2015 The hook area looks clear. Can you put in the bobbin case; without the bobbin, and does it snap in securely? Cagey Link to comment Share on other sites More sharing options...
Battynurse Posted July 8, 2015 Author Report Share Posted July 8, 2015 No Cagey, I can't get the bobbin case to snap in at all. Link to comment Share on other sites More sharing options...
Cagey Posted July 8, 2015 Report Share Posted July 8, 2015 Again, without a bobbin in the case, can you hold the release lever up and push the bobbin case in until it is fully seated in the hook area? You normally do not do this, but it might help you figure things out. If not, I might suggest posting a picture of the bobbin case. Maybe someone can tell from the photo if it is the proper bobbin case. Though I find it hard to believe the seller would have sent you the wrong bobbin case. Cagey Link to comment Share on other sites More sharing options...
Cagey Posted July 8, 2015 Report Share Posted July 8, 2015 Here are what the bobbin case should look like. I think you have an L sized bobbin, but I am not sure, so they both are listed. L - http://shop.apqs.com/Bobbin-Case--Style-L_p_73.html M- http://shop.apqs.com/Bobbin-Case--Style-M_p_74.html Cagey Link to comment Share on other sites More sharing options...
Cagey Posted July 8, 2015 Report Share Posted July 8, 2015 Also, when you lift the release arm, does it seem like everything on the bobbin case moves freely. If not, put a drop on oil on it, and work the oil in by lifting and releasing the release lever. Cagey Link to comment Share on other sites More sharing options...
Battynurse Posted July 8, 2015 Author Report Share Posted July 8, 2015 I've tried with a bobbin in the case and with no bobbin in the case and it won't slide on. It's like the whole on the middle isn't big enough to go over the post. Here's the bobbin case by itself. Link to comment Share on other sites More sharing options...
Cagey Posted July 8, 2015 Report Share Posted July 8, 2015 It does not look like either of the two bobbin cases found on the APQS website. It may be an older version, but I do not know. The case does not look like the one I have in my George. I would suggest contacting APQS via e-mail and send them a photo of the bobbin case and the other photos you have. That way the true system experts can tell you what the problem might be. I might also suggest you call the seller and ask them, what gives. If they were using the machine, I would expect them to tell you what may be the problem. While it will take a bit of time, I am sure APQS will have you up and running in no time. Sorry I could not help more. It's beyond my knowledge level. Cagey Link to comment Share on other sites More sharing options...
Battynurse Posted July 8, 2015 Author Report Share Posted July 8, 2015 It is an L bobbin and yes when I lift the release arm everything moves. It looks similar to that picture but not exactly like it. Would it be different on an older machine? Link to comment Share on other sites More sharing options...
Cagey Posted July 8, 2015 Report Share Posted July 8, 2015 It could be, but again I do not know that. I can only suggest you contact Amy at APQS, until someone more insightful then myself can provide you some insight. Good luck. Cagey Link to comment Share on other sites More sharing options...
Battynurse Posted July 8, 2015 Author Report Share Posted July 8, 2015 Thank you Cagey, I do appreciate the help. I figured I would call APQS tomorrow but I so wanted to play tonight. I've emailed the seller but since she's on the east coast I'm thinking it wouldn't be polite to call right now. Link to comment Share on other sites More sharing options...
Sharond Posted July 8, 2015 Report Share Posted July 8, 2015 I would first clean the entire bobbin housing area. The entire area is full of lint and stuff. Also, the picture of your just bobbin case, at the top of it you have a little metal hook. I do not have that on any of my bobbin cases. Does anyone else? Could this be the reason she is having an issue getting her bobbin in? Link to comment Share on other sites More sharing options...
JBQuilts Posted July 8, 2015 Report Share Posted July 8, 2015 CALL HER/HIM!!!! It's only 10:00 there. If nothing else, leave a message. I also wonder about that hook on the case, not that I'm familiar with this particular model. I've never seen this either. Link to comment Share on other sites More sharing options...
Cagey Posted July 8, 2015 Report Share Posted July 8, 2015 As they say, you cannot truly be too polite. I had problems with my George when I first got it, so I understand. In a day or two, I believe you will be fully up and running with no problems. Amy or Dawn will fix you up good as new. It just sucks that you cannot use your new toy. Best of luck with quilting your heart out in the morning. Let us know how things work out. One other thing. Did you get a L sized TOWA gauge when you purchased your new baby? If so, see if you can get the bobbin case to fit on the TOWA gauge. If it fits the gauge, it should fit the machine. Cagey Link to comment Share on other sites More sharing options...
Battynurse Posted July 8, 2015 Author Report Share Posted July 8, 2015 I did not get a TOWA gauge, not sure what that is? I did clean the entire bobbin housing area after I looked at my own picture and saw all the lint myself. Thanks for the suggestion Sharon. Lol Janice. But I can't. I will try in the morning though and will email APQS tonight before I go to bed and maybe I will have an answer waiting in the morning. Link to comment Share on other sites More sharing options...
Beachside Quilter Posted July 8, 2015 Report Share Posted July 8, 2015 The bobbin case shown is a pigtail style; not an APQS case. IMO you would get better results using genuine APQS replacement parts. Verify with APQS service; parts can be ordered at the online store. Best of luck getting started with your new machine! Once you get it all sorted out you will have fun! Link to comment Share on other sites More sharing options...
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