Lizbeth Posted July 18, 2015 Report Share Posted July 18, 2015 Hi Sometimes I wonder why I ever got into long arm quilting. I have not been happy with the way Lucey has been stitching. I have her for 2 years now. Evidently I haven't been able to communicate the problem. I finally took a finished quilt and showed Dawn, she said I need to make a adjustment. Last week they walked me through the adjustment and decided the adjustment did not work, so they sent me a new circuit board and I replaced it last Tuesday and it was no better. I talked to APQS, they needed to talk to the engineer. I called on Thursday to see what the they decided. They called and told me they will send me a encoder, I should have it on Friday. Friday I get a call that they shipped it overnight for Sat delivery. I did get it today(Sat). Good I open it up and no instructions---- now what. I tried to go on line if I can find some and see it I can get it replaced with no luck. This is a whole week-- I am getting stressed. Can anyone help me find instructions? Otherwise I have to wait until Monday Thanks Link to comment Share on other sites More sharing options...
The Quilted Petal Posted July 18, 2015 Report Share Posted July 18, 2015 Lizbeth, I'm sorry I typed my reply offering to send you written file that would help you prematurely without reading your original post closely enough. Let me check with another dealer to be sure what I have is the document you need! I don't want to send you something incorrect and add to your frustration. I hate you've had difficulty and hope the encoder will correct the issue so you will be quilting soon!Thanks, Betty Link to comment Share on other sites More sharing options...
LisaC Posted July 18, 2015 Report Share Posted July 18, 2015 If it is the encoder wheel, here is the video tutorial: http://www.apqs.com/instructional-videos/?watch=LlpYU52NGMA. Hope this helps you! Link to comment Share on other sites More sharing options...
Lizbeth Posted July 18, 2015 Author Report Share Posted July 18, 2015 I forgot to add they sent the inside of the box. First of all it doesn't look like it will fit my machine. Secondly I don't know how to get the black box off so that I can get at it. Link to comment Share on other sites More sharing options...
Lizbeth Posted July 18, 2015 Author Report Share Posted July 18, 2015 Its not the coder wheel its the inside of the black box. They did tell me its a update to Lucey with bliss table Link to comment Share on other sites More sharing options...
barbm Posted July 18, 2015 Report Share Posted July 18, 2015 Lizbeth, is this the encoder for the head (mounted on the axle that bolts to the machine itself) or the encoder for the carriage (mounts inside the back of the Bliss carriage)? That will affect the mounting process. Link to comment Share on other sites More sharing options...
barbm Posted July 18, 2015 Report Share Posted July 18, 2015 You can call me anytime this weekend at (509) 671-1467 and I'll do my best to walk you through the process, once we figure out where the new encoder board goes. Link to comment Share on other sites More sharing options...
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