clover_enge Posted July 26, 2015 Report Share Posted July 26, 2015 I have the Millie 2013 and purchased Quilt Path last summer in June and received the original Surface with it. I spend much of my time waiting for my tablet to stop "not responding". Many times I have created something and start to save and it will not respond and in the end everything is lost. I thought maybe it was because I have the original Surface. This morning I decided to do what I could on my laptop and the dreaded "not responding" appeared there also. I gave up for the day. All those things are so frustrating when trying to learn. Also the wait after each time I touch the screen. By the time something happens I am ready to quit. When I searched for others with this issue, nothing came up. Is it my laptop and my Surface? Someone earlier had asked about the USB not connected and I thought I had found the answer at that time, but... The other day it happened about 7 times during one row of a pantograph. Then sometimes it will go a couple of rows without the problem. Help! Nancy E. Link to comment Share on other sites More sharing options...
barbm Posted July 26, 2015 Report Share Posted July 26, 2015 Nancy, we can help! There are several things you need to do, if you haven't already done them: first, check what version of QP you have installed. Current is 3.05.06. If you're on an earlier version, you'll get the dreaded "not responding" a whole lot more. Call Grace Co. and they'll walk you through the update (have your QP thumbdrive handy). Next, take the USB hub out of the circuit and plug the USB cable from the carriage directly into your tablet. Last, but definitely not least, get on the QP Facebook forum - you'll find most of your answers there, without any waiting and a LOT less stress. If you're not already part of that forum, email me and I'll get you an invite.I am still driving my QP with the original Surface 2 - you shouldn't have issues, once you follow the steps above. [added later...] But we can't help you if you don't check back!! Link to comment Share on other sites More sharing options...
Georgene Posted July 27, 2015 Report Share Posted July 27, 2015 Nancy, ditto all Barb says. And remember the "not responding" message usually appears when you tap a second command before allowing the tablet enough time to complete the first one. Just be patient, especially on the complicated calculations is has to do at times, like saving a pattern and quilting as rows. Link to comment Share on other sites More sharing options...
clover_enge Posted July 27, 2015 Author Report Share Posted July 27, 2015 I have the update to 3.05.06. I never use the hub and I also try to be patient. I do have the original Surface not the Surface 2. Thought that might be the problem, but my laptop does the same thing. Thank you for trying to help. Nancy Link to comment Share on other sites More sharing options...
barbm Posted July 27, 2015 Report Share Posted July 27, 2015 Nancy, are you on the QP Facebook forum? Someone there may have a solution for you... I just saw your post there! Link to comment Share on other sites More sharing options...
Georgene Posted July 27, 2015 Report Share Posted July 27, 2015 Grace company may be able to tweak something for you. It's worth a try. Link to comment Share on other sites More sharing options...
ladydi Posted October 15, 2015 Report Share Posted October 15, 2015 How do you get to the quilt path Facebook forum. Link to comment Share on other sites More sharing options...
Georgene Posted October 15, 2015 Report Share Posted October 15, 2015 Hits a closed group for QP owners. You have to be invited or ask to join. Go to FB and search for Quilt Path User Group. Link to comment Share on other sites More sharing options...
barbm Posted October 15, 2015 Report Share Posted October 15, 2015 Diane, assuming you have Quilt Path, email me and I'll get you an invite! Link to comment Share on other sites More sharing options...
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