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HELP PLEASE!! New Millie not working :-(

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If anyone has any ideas I would be really grateful. We have just finished setting up a new Millie with Quilt Path, have gone to start stitching and the needle up/down (white dot) doesn't work on either handle. The machine whirs like she would when you start stitching but the needle doesn't move. If you press down to start stitching she does start but then takes a while to stop and seems to catch in a mid cycle. The screen shows needle up and the needle is down in the fabric.

Help please!! :-( thanks, Kara x

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Post again in the APQS Help forum and send an email (marked High Priority) to service@apqs.com.  This doesn't sound like anything I've seen in the field, you will likely need help from Dawn Cavanaugh or the wonderful service ladies.  Be sure to post again once the problem is resolve, so we know what the solution was!!

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