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Millennium purchased 2007 (think 2005 model)

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Millie sounds as if machine motor is jammed - needle will not go up/down - wheel very stiff/hard to turn.   It initially started by needle/machine hesitating.   Was using Compuquilter when first noted something wasn't quite right so disconnected computer and then tried manually when it just got worse. With needle being very slow to respond and now will not go up and down hardly at while machine motor sounds stuck.     No support in Tasmania, Australia so any suggestions/advice would be greatly appreciated.  Have emailed APQS support   Thank you!

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