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DawnCavanaugh

APQS Contact Us Email Snafu

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Hi Everyone,

Gotta "love" technology! It's been a relatively quiet couple of weeks for our service and support teams, and we've been thinking that everyone must be on spring break since we haven't received many emails. Well....the IT department upgraded the email server a couple of weeks ago, which resulted in changes to the spam filters for our incoming emails. Unbeknownst to us, that new filter did not allow anything through from the "Contact Us" links on the website and forum. :(

When we realized how few emails had been coming through, we let our IT team know today and they discovered dozens of "Contact Us" emails "stuck" in quarantine inside the server.

The IT team set them free about an hour ago, and we are now working through all those trapped emails to ensure that everyone's questions have been answered. If you sent in a form through the Forum or website and did not hear from us promptly, hopefully you reached out to us by phone so that we could help you. If you did not and are still having issues, please call us at 800-426-7233 or email us directly at service@apqs.com so we can help right away!

Like I said, gotta love technology!

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APQS Customer Service & Education Director

1-800-426-7233

dawn@apqs.com

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