MaryQuiltsTx 116 Posted July 11, 2017 Report Share Posted July 11, 2017 Last week I changed my needle in my Lenni and accidentally put it in backward. It immediately got hung up and blew a fuse. I used my extra fuse and fixed it. No problems. So today I remembered I needed to order some fuses. I went to the Quilted Joy website because I had had good service from them before. I ordered 6 fuses. My thinking, "I have to order them so get several" and since I am somewhat anal it has to be a round number like a half a dozen, right? The owner of Quilted Joy, Angela Huffman, saw my order and her thinking was "does this lady have a problem?" So she called me to see if my machine was regularly blowing fuses and to see if she could offer help. Yes, she really did do that. I was floored. I did not buy my machine from her. I don't even live in the same state as she does. But she took the time to see if I needed help. I find that amazing and very uplifting. No one does that anymore. APQS has some amazing people representing them and I am glad (even though I am having some thread issues at the moment) I bought an APQS machine. I wanted to be sure to acknowledge her kindness because I think society as a whole is sometimes quicker to complain than to compliment. So thank you Angela. (And yes, I asked her about my thread problem and she told me a few things to check on. How nice is that.) I also want to thank the folks on this forum who are always taking time to offer advice and help whenever I have a question. I was feeling kinda bummed about the problems I am having but I feel better and know that there is support out there. So thank you. patty123, dbams, HeidiP and 8 others 11 Quote Link to post Share on other sites
Lovemyavy 5 Posted July 11, 2017 Report Share Posted July 11, 2017 This is amazing service, and I cannot wait to get my APQS Lucey this Fall!! Quote Link to post Share on other sites
LibbyG 1,020 Posted July 13, 2017 Report Share Posted July 13, 2017 I've met Angela at some quilt shows and she's always very friendly! So glad you're feeling better. Quote Link to post Share on other sites
patty123 18 Posted July 17, 2017 Report Share Posted July 17, 2017 Angela called me to i also blew a fuse and my husband said you may as well Order more (10) !!!! Really!!! so Angela called to make sure we didn't have a serious problem. No problem here but she is a really nice person and thanked her for calling Quote Link to post Share on other sites
quiltmonkey 443 Posted July 24, 2017 Report Share Posted July 24, 2017 Quilted Joy, Angela Huffman is an angel. She goes above and beyond. Quote Link to post Share on other sites
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