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Millie with quilt path just died

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My poor Millie died.. it shut down! Ck’d the power source and plugs and no life. It started to make a horrible grinding noise. Put a service call in. Need to wait until tomorrow . Has this happened to anyone before? 

I am in the middle of a wedding quilt!!! Yikes

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Have you received any response or help from tech support?  I have been emailing since June 4th on a problem with Quilt path and they have yet to fix it.  Quilt path was purchased less than a year ago.  

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