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Janet,

If your tablet has been out of Airplane Mode at any time in the past, it may have downloaded and installed a Windows Update, which tends to stomp all over our QP drivers. You will likely need to reinstall those drivers. Instructions are available in the QP User Group Facebook page - if you aren't already a member there, we need to get you on there. Find me on Facebook (Barbara Mayfield/Barbara Jeanne Potter), send me a Friend Request, I'll accept it and get you added.
One last question, is your carriage turned on? There's a switch on the back of the carriage that lights up when it is turned on.

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