QuiltFaerie 14 Report post Posted November 10, 2019 I haven't been on this forum for quite a bit but I wanted to give a huge shout out for APQS Service. My Millie is a 2005. I mainly quilt for myself. After finishing a charity quilt and loading my own, my stitch regulator decided to choke. I had movement from top to bottom but not left to right or right to left. I called service and also posted a message. Angie did a wonderful job of helping me to isolate the problem. In my case, my carriage encoder went bad. It took a number of emails back and forth with me including pictures and whether the test worked or not. Angie was patience and even put up with my twisted sense of humor through out. Angie mailed me a new encoder for my carriage and with the excellent instructions, I took off the old one and attached the new encoder. Instant resolution! It took a bit to get to the bottom of the problem but it was finally isolated and fixed. My Millie and I are happy to report that I am once again stitching. If you ever need service, just know that you will be in good hands. Gail S. aka Quiltfaerie 2 LisaC and Gail O reacted to this Quote Gail APQS Millennium http://community.webshots.com/user/QuiltFaerie "If you can't be a good example, you'll just have to be a horrible warning -- Catherine Aird" Share this post Link to post Share on other sites
quiltmonkey 440 Report post Posted November 14, 2019 I agree! The folks at APQS are the best! Quote "Of all the things a woman's hands have made---The quilt so lightly thrown across her bed---The quilt that keeps her loved ones warm---Is woven of her love and dreams and thread." excerpt from The Romance of the Patchwork Quilt by Carrie A. Hall Shana in North Pole, Alaska ---- The Farthest North APQS Sales Rep Always quilting with her faithful friend, Mademoiselle Madeleine Millennium, Bliss-fully skating gracefully...and having lots of fun with IntelliQuilter Share this post Link to post Share on other sites
jimerickson 459 Report post Posted November 14, 2019 One of the arguments for buying APQS machines. Jim Quote Share this post Link to post Share on other sites
