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Quilt motion software issues


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I’m having trouble with the quilt motion software for my Grace Qnique21 long arm machine. I’ve contacted tech support a few times but miss call backs due to their open hours. I keep getting stuck at the setting safe area spot. It won’t register my top left mark so I can move on. I’ve update my computer software and the quilt motion software and the drivers. It still won’t accept the setting of the safe area. Anyone else have this happen?

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