kbaumbusch Posted February 22 Report Share Posted February 22 Hi, I have had a couple of accidents the last few quilts - once my husband was trimming threads underneath a top and he accidentally put a slit in the top, of course in a solid piece that really shows after I used a little fabric glue to repair it. Another time a needle broke while my Intelliquilter was running, and before we could stop it the broken needle frayed the fabric; she can put a label over it on the back, but it does show on the front. My question is, how much discount should I give for this type of thing? Should I just not charge them for any of the quilting? I was wondering if 25% or 30% off is enough? I feel I need to do something to atone for this. Any advice/experience will be helpful. Thanks! Kathy Baumbusch The Quilting Frolic, LLC Quote Link to comment Share on other sites More sharing options...
jimerickson Posted February 23 Report Share Posted February 23 I would be inclined to not charge for the job, or at least offer to do the next quilt for no charge, since it was my fault the quilt was harmed. Do you think it's good business to offer discounts for bad work? Just my thoughts. Jim dianne31331 1 Quote Link to comment Share on other sites More sharing options...
RunningThreads Posted February 24 Report Share Posted February 24 I agree with Jim. If you tear a top stop and see if the customer has any of the same fabric for you replace the damaged piece with. Consider supplying the label for the backside of that other one. We’ve also offered the quilting at no charge even when we have made the above repairs and have always gotten paid anyways. Be honest with your customers and most will be more than fair with you. Nigel dianne31331 1 Quote Link to comment Share on other sites More sharing options...
aktbone Posted September 14 Report Share Posted September 14 I loaded a back in the wrong direction. I did not charge. She still paid me and she was so grateful. Return customer! dbams and RunningThreads 1 1 Quote Link to comment Share on other sites More sharing options...
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