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Thanks for the info.  Obviously clean the wheels first but I bet you have already done that.  Since you say it is the same in all directions it is unlikely both encoders are out of adjustment.  I would look at motor brushes next.  Here is the video for that.  https://www.apqs.com/motor-brush-maintenance-video/ 

If that doesn’t help load a practice piece and confirm the machine moves well in manual mode.  Then you will probably need to contact the factory and have them walk you through some diagnostics.  They are very good at fixing machines over the phone.

 

Nigel

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