Susie Carson Posted November 11, 2022 Report Share Posted November 11, 2022 Just want to give a heads up to people thinking of buying a long arm for the 2nd floor of your building, I am very disappointed that my Millie vibrates and no solutions have been found. A alternative location has not been found. Very sad that i’m stuck. Wish that when I explained where it would be located that no one mention there could be a vibration problem. Quote Link to comment Share on other sites More sharing options...
dbams Posted November 12, 2022 Report Share Posted November 12, 2022 Are you on a carpeted floor or hard surface? I had my Freedom on a carpeted second floor with no issues. I'm guessing you have checked your frame to make sure it is square and level. Quote Link to comment Share on other sites More sharing options...
Susie Carson Posted November 12, 2022 Author Report Share Posted November 12, 2022 It is on laminate flooring with anti vibration pads that are 5/8 inch thick. I will check the table tomorrow for level, not sure how to check that it is square. Thank-you for the suggestions! I appreciate it! dbams 1 Quote Link to comment Share on other sites More sharing options...
Gail O Posted November 12, 2022 Report Share Posted November 12, 2022 Make sure when you are checking if it's level, that you check horizontally and vertically on the table. Quote Link to comment Share on other sites More sharing options...
jimerickson Posted November 15, 2022 Report Share Posted November 15, 2022 Exactly what "second floor" location do you have the machine set up on? Unless the building shakes easily, I can't imagine the location of the machine is causing your vibration. Look for some other issue. Jim dbams 1 Quote Link to comment Share on other sites More sharing options...
Susie Carson Posted November 17, 2022 Author Report Share Posted November 17, 2022 The building is a very large machine shed and there is no shaking. We leveled and squared the table. Tightened all the bolts on the table with no success. Put anti-vibration pads under the legs, moved the table around trying it in different locations. Wondering about the carriage wheels.... but thinking since they had it back at the factory and on their table with no vibration or bouncing that they would have adjusted them then.... really frustrated and don't know what else to try! Quote Link to comment Share on other sites More sharing options...
srichardson Posted November 17, 2022 Report Share Posted November 17, 2022 Have you contacted APQS for help? Quote Link to comment Share on other sites More sharing options...
Susie Carson Posted November 17, 2022 Author Report Share Posted November 17, 2022 Yes I have but none of their suggestions helped. Worked with it today and realized when the stitch regulator was on it did not vibrate or bounce. Now my machine will not run at ALL when the stitch regulator is on! I'm afraid i've messed it up even worse. She had sewed beautifully even while vibrating but now can't even sew with it at all! Quote Link to comment Share on other sites More sharing options...
SueD Posted November 18, 2022 Report Share Posted November 18, 2022 When you say it won't "run at all", what does that mean? Does it have power? Have you checked the fuse(s)? Have you checked all the cable connections? If you happened to unplug them, make sure you have them all reconnected correctly. It's possible to get them switched around. What is your stitch length set at? If you've turned it as low as it will go, the machine won't sew. Increase it a bit. Does it work without the stitch regulator on? Regarding the vibration/bounce in manual mode, did that happen at multiple speeds or just one particular speed? The motors can have a harmonic vibration at a certain speed and may not vibrate as much if you change the motor speed. We can help you troubleshoot this, but need more information as to what it is or isn't doing as well as what changes, if any, you made to the machine other than turning the SR on. Sue dbams 1 Quote Link to comment Share on other sites More sharing options...
Susie Carson Posted November 18, 2022 Author Report Share Posted November 18, 2022 Yes it has power. The motor kind of hums and the needle goes down very slowly, but when I try to move it will not move. The stitch length is the same as I’ve always had it set at almost to the middle. When I turn the stitch regulator off she sews very nice except the stitches are not even. It does not vibrate or bounce when the stitch regulator is off. Very perplexing and frustrating! It was vibrating at all speeds. Quote Link to comment Share on other sites More sharing options...
SueD Posted November 18, 2022 Report Share Posted November 18, 2022 When your carriage/machine moves, the larger wheels make the smaller/rubbery encoder wheels turn. The encoder wheels tell the machine head (through the cables) how fast the machine is moving which tells the machine how fast to move the needle up and down. Look in your manual and check that all your encoder cables are firmly connected in the right slots. If those aren't connected, then the machine wouldn't get the "message" that it's moving and should make stitches. Check that your encoder wheels are properly adjusted and making good contact with the head/carriage wheels. If you have a bliss frame, there's only one encoder wheel. Other than that, you may need to call APQS unless someone else here has any other suggestions. dbams 1 Quote Link to comment Share on other sites More sharing options...
Susie Carson Posted November 19, 2022 Author Report Share Posted November 19, 2022 Thank-you for the suggestions! I appreciate you taking the time! I’m suppose to have a video chat with a service tech sometime. They have been pretty vague about when.... patience is not my thing lol dbams 1 Quote Link to comment Share on other sites More sharing options...
Susie Carson Posted November 23, 2022 Author Report Share Posted November 23, 2022 I have moved my machine to a cement floor and still have vibration. Tried contacting my retailer and have had no response. Also contacted APQS support and have had no response from them. So very SAD! This was a dream come true for me and has turned into a nightmare. Quote Link to comment Share on other sites More sharing options...
dbams Posted November 24, 2022 Report Share Posted November 24, 2022 Susie, this must be very frustrating for you. With Thanksgiving this week, your retailer and APQS may not be working their usual hours. I hope next week brings you some helpful responses. Quote Link to comment Share on other sites More sharing options...
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