There are some very big bobbin sensor issues with the 880. I have tried to have mine rectified since it was purchased. Be sure u go to a respected BERNINA dealer. Two of mine did not know what they were doing.(. Yes they were BERNINA dealers) A fourth dealer smartly said this needs to go back to Bernina-
last fall they created a chg in the bobbin sensor- have yours chg’d and see if that helps. The 880 is notorious and mine is still not sewing right I’ve owned four other embroidery machines - all were great til this one- very upsetting and I’m still making payments and there r no lemon laws to help