aborning

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  1. Upvote
    aborning got a reaction from gkazee in Fabric Advance   
    Thanks Linda,  My husband and I did figure out how to do that to lock it so I can at least use my machine for now.   OMG!   These machines are like our life line!!!!!  And that is why I love my APQS.   I had a 'lesser" model for me first machine and it went down 4 times in the 10 months I had it..   ANd everytime, my customer quilting came to a halt for about a week waiting for it to get fixed.   I absolutely love this Freedom and this is the first time I have had an issue with it.  I'm just in panic mode about it  because now it is the weekend so I know I most likely will not get contact from "APQS Service" rep until Monday.
  2. Upvote
    aborning got a reaction from Beachside Quilter in BEST CUSTOMER CARE   
    I agree with you all.   I had a problem with my new Bliss upgrade (whihc my husband and I installed ourselves and Dawn immediately responded on this Forum to help me and gave me troubleshooting ideas to try to try to find out for sure what the problem was.  When the problem was diagnosed, APQS immediately got the parts in the mail for me.  They gave me wonderful Customer Service.   I am a Hotel Manager at a Casino Hotel so, of course, I "get the priviledge" to resolve many issues so I know the importance of excellent customer service.
  3. Upvote
    aborning got a reaction from Gail O in HELP--got BLISS--but problems   
    I want to update everyone.  Dawn sent me trouble shooting directions which I followed and it was definitely the horizontal encoder that didn't work.  APQS sent me the new parts (overnight) which I didn't get until 5 days later because of all that ice roads/weather we were having at that time.   That was not APQS fault.  Anyway, I have quilted a quilt with my Bliss and it IS BLISS!   I love it.   And I did not find that there was a new learning curve with Bliss like lots of people say there is.   I thought I had better control of my machine even though it moves so easily now.   I am so glad I got it, it was money well spent.
  4. Upvote
    aborning got a reaction from ffq-lar in HELP--got BLISS--but problems   
    I want to update everyone.  Dawn sent me trouble shooting directions which I followed and it was definitely the horizontal encoder that didn't work.  APQS sent me the new parts (overnight) which I didn't get until 5 days later because of all that ice roads/weather we were having at that time.   That was not APQS fault.  Anyway, I have quilted a quilt with my Bliss and it IS BLISS!   I love it.   And I did not find that there was a new learning curve with Bliss like lots of people say there is.   I thought I had better control of my machine even though it moves so easily now.   I am so glad I got it, it was money well spent.
  5. Upvote
    aborning got a reaction from Beachside Quilter in HELP--got BLISS--but problems   
    I want to update everyone.  Dawn sent me trouble shooting directions which I followed and it was definitely the horizontal encoder that didn't work.  APQS sent me the new parts (overnight) which I didn't get until 5 days later because of all that ice roads/weather we were having at that time.   That was not APQS fault.  Anyway, I have quilted a quilt with my Bliss and it IS BLISS!   I love it.   And I did not find that there was a new learning curve with Bliss like lots of people say there is.   I thought I had better control of my machine even though it moves so easily now.   I am so glad I got it, it was money well spent.
  6. Upvote
    aborning got a reaction from o2b Quilting in New Bliss!   
    After dreaming about Bliss for about a year,I finally got it.   I absolutely love it!    I should have just ordered it when I originally bought my machine 2 years ago but I was on a tight budget at the time--so now I was able to do the upgrade.   For those of you who don't have it, you are missing out.    Everyone says there is a new learning curve with Bliss.   I did not feel there was at all.  I feel I am able to control my machine even better--even though it now moves so easily.   And for anyone who gets the Bliss, it is very easy to install yourself.  
  7. Upvote
    aborning got a reaction from bonbon in New Bliss!   
    After dreaming about Bliss for about a year,I finally got it.   I absolutely love it!    I should have just ordered it when I originally bought my machine 2 years ago but I was on a tight budget at the time--so now I was able to do the upgrade.   For those of you who don't have it, you are missing out.    Everyone says there is a new learning curve with Bliss.   I did not feel there was at all.  I feel I am able to control my machine even better--even though it now moves so easily.   And for anyone who gets the Bliss, it is very easy to install yourself.  
  8. Upvote
    aborning got a reaction from JeannieB in New Bliss!   
    After dreaming about Bliss for about a year,I finally got it.   I absolutely love it!    I should have just ordered it when I originally bought my machine 2 years ago but I was on a tight budget at the time--so now I was able to do the upgrade.   For those of you who don't have it, you are missing out.    Everyone says there is a new learning curve with Bliss.   I did not feel there was at all.  I feel I am able to control my machine even better--even though it now moves so easily.   And for anyone who gets the Bliss, it is very easy to install yourself.