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Need help fast

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I have the Intellistitch with C/L and this morning it decided to keep stitching even when I turned off the switch. I have pulled all the wires to the encoders, the mother board and still won't stop. Sometimes it is a single stitch and others it is a continuous stitch.

Why is it that the machines always take a dump when you have a holiday rush and on Friday when you cant get a hold of anyone? This time it is Graduation. No one knew 18 years ago that this kid was going to graduate.

Please anyone out there with ideas? I have no idea who would be my rep in the area of Omaha.

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