StephanieN

Thank you so much Jim! I have a video appt tomorrow with APQS so I'm hoping we can get to the bottom of things. My thought is that it needs to be timed! When it was set up the dealer I had only turned it on and left. Once I got everything loaded I stated noticing tension issues so I tried different threads to see if anything would stay in tension once I got it there, but none made a difference. The other day while trying to complete my assignment for class, the machine made a horrible winding like noise and froze. I panicked of course, ran to power it off and kept it off until after the WD40 bath and then machine oil. Got it up and running, but it just doesnt feel or sound right. Once I get APQS on the video call I will update with any findings. Thanks again for your help! And yes, I oil at every bobbin change, sometimes more if needed. 

Stephanie:  It sounds to me like you have tension issues.  Here's what I suggest: 1) Stop using Glide thread.  I've always had issues with it, and as a beginner I don't think it's where you should start.  After you become comfortable quilting, and adjusting tension, then try Glide.  While you learn, use a strong poly long arm thread like YLI's Longarm Professional.  2)  Tighten your top tension up until the top thread pulls the bobbin thread to the top of your quilt sandwich.  Then begin loosening it until you get a balanced stitch.  3) Study the timing instructions you have for your machine.  Make sure you understand what you're looking at, and how to make adjustments to timing.  It's essential you know how to time if you plan to long arm.  4)  Check the position of the black "finger" the keeps the bobbin basket from turning.  It should have as little engagement in the assembly as it can, and still securely keep the basket from turning.  Too deep an adjustment catches thread,and causes all sorts of issues.
I find that a good bit of both top and bobbin tension produces predictable results.  I've seen a lot of suggestions about tension adjustments that in my opinion, are too loose for good stitch formation.  Mastering tension is of paramount importance.  Start with good strong thread, tight stitches, and go from there.  Hope this helps.  Good luck.  Jim  BTW, oil your hook regularly.  Dry hooks make a lot of noise.

Thank you. It is so much quieter when it’s running without a quilt, if that makes sense. 
 
Yes, I had a call into them on Friday. I’m hoping they can fit me in on Monday. 
 
Thanks again. 

Thank you. I sprayed it thoroughly with WD40, I was able to wiggle the thumb wheel, then sprayed again, it’s finally free. Now I’m scared to turn it on. Ugh! I’ll add the oil and let it run in manual. I’m praying this is going to work.