suzakel Posted May 10, 2006 Report Share Posted May 10, 2006 I'm writing to share that Superior Thread is truly a "Superior" company. Yesterday I was working on a customer quilt and having a terrible time with some Rainbow thread. It was breaking every few inches, and I had tried every trick I knew, plus some swearing, and stomping. I called Superior Thread and asked for help. The person designated to help me wasn't available to answer the phone, so someone took my name and number and Bob himself called me back. He had me try a few things while he waited patiently on the phone. When those things didn't work he had me put on a different cone of Rainbow which was fine. He determined that I had a bad spool of thread and sent me a new cone of the color I needed overnight UPS!!! The new cone of thread works flawlessly!! I couldn't be any more pleased. I have always been pleased with Superior Thread, but I believe this kind of service, in addition to their wonderful products, is what makes them "Superior"! Sue K. Link to comment Share on other sites More sharing options...
BobbieJones Posted May 11, 2006 Report Share Posted May 11, 2006 Sue: You are absolutely right. Bobbie:) Link to comment Share on other sites More sharing options...
thequiltqueen Posted May 11, 2006 Report Share Posted May 11, 2006 I, too, have experienced FABULOUS customer service from Superior Thread. That is so rare these days and certainly something to be appreciated!!! Link to comment Share on other sites More sharing options...
Quiltsinmotion Posted June 30, 2006 Report Share Posted June 30, 2006 I, just today was having problems with the rainbow Superior thread breaking alot . Was too late to call for Help , so thought I would check the forum tonight . So glad to know who to call for help . I was using a green varigated it was breaking every few inches , yes I did the bobbin test , even tried loosing my machine tension . Nothing work . Thanks to this forum I will call Superior threads tomorrow . Thanks again for posting . Carol apqs millennium [sweet dreams] Link to comment Share on other sites More sharing options...
ckirk Posted July 1, 2006 Report Share Posted July 1, 2006 When I use Rainbows, I skip at least one hole in the three hole guide. I also make sure that I have a netting thread sock on the cone. That thread is so slippery that it will not feed evenly without the sock. Cathy in NC Quilting Cowgirl Millennium Link to comment Share on other sites More sharing options...
Guest Linda S Posted July 1, 2006 Report Share Posted July 1, 2006 Yep - they definitely live up to their name. Superior Threads is a SUPERIOR company. Love their thread!! :cool: Linda Link to comment Share on other sites More sharing options...
asungrace Posted July 1, 2006 Report Share Posted July 1, 2006 I am using a smaller cone of threadand will put it on the horizontal spool holder, moiunted near the4 front of the machine on top, if anyone can tell me how to thread it. Do I just skip all the holes and go directly to the tensioner, then follow as usual? Anne in FL, finally starting to get the hang if it Moonrabbit Quilts Link to comment Share on other sites More sharing options...
Judi Posted July 1, 2006 Report Share Posted July 1, 2006 Hi Anne - When I use a spool on the front horizontal spool holder, I still go through the 3 hole / thread guide right above the tension disks. My problem is with my cord always bumping into the spool. Overhead wiring - still gets in my way! I do tape it to the top of my machine head now and then, but that just looks bad - otherwise is is hooked around my spool holder when not in use. Link to comment Share on other sites More sharing options...
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