Toni123 Posted February 4, 2010 Report Share Posted February 4, 2010 Back to my subject of stops and starts. This was a quilt that cost the customer nearly $100. I gave her check back and told her we will discuss w/I complete the areas of concern. What should I charge her? Should I give her a discount and if I do will she most likely expect it again (if there is again). See I do takes these things personally> Link to comment Share on other sites More sharing options...
DoryJM Posted February 4, 2010 Report Share Posted February 4, 2010 Definitely DO NOT give her a discount. You did nothing wrong. If she's had quilts done professionally before, then she should have known to discuss the stops and starts with you. If she has not, then I would charge her full price for the quilt, fix this one for free and advise her that in the future, she will be charged extra if she wants stops/starts knotted and burried. Off my soapbox now..... Link to comment Share on other sites More sharing options...
Butterfly Posted February 4, 2010 Report Share Posted February 4, 2010 No. I don't think I'd give her a discount. I would not have given her check back either. I would fix it for free, but would only give a discount to a really good friend who was disappointed. If she doesn't use your services again, then maybe that's a good thing. Jess Link to comment Share on other sites More sharing options...
ffq-lar Posted February 4, 2010 Report Share Posted February 4, 2010 Giving the check back showed good-faith and good customer service on your part. WHEN the quilt is "fixed" (even though it wasn't actually broken!) the charge should not be discounted. The only inconvenience to her is the extra bit of time she must wait. Same job, same price. Now---if you want to cut this customer loose (doesn't that sound horrible?) go ahead and give her 10% off and "The Talk". Gently explain some of the inevitabilities and limitations inherent in the process of longarm quilting. Show her you are a professional and care about your customers and are proud of your abilities. Then let her know you will be thrilled to quilt again for her, but perhaps you two aren't a good fit. This tells her you aren't a push-over, that she got a good deal when you took her quilt back to "fix", and let her decide if she wants to continue your professional relationship. Some devious people will target a newer quilter and squeeze every cent they can through complaints and whining. Do not give her the quilt back without payment. Link to comment Share on other sites More sharing options...
ffq-lar Posted February 4, 2010 Report Share Posted February 4, 2010 Another thought---"nearly $100" is a great price to have something quilted if it was any size at all--even with a panto. Link to comment Share on other sites More sharing options...
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