longarmlisa Posted July 6, 2008 Report Share Posted July 6, 2008 When I turn on the stitch regulator and begin to sew (stitch length set to 10) all of a sudden the machines goes into hyper-sew and breaks the thread. This is a 2008 Milli and has only been used for one other quilt to date. HELP PLEASE! Link to comment Share on other sites More sharing options...
smorris Posted July 6, 2008 Report Share Posted July 6, 2008 Hi Lisa You need to talk to Amy about this. She will know what needs to be done. Sue in australia Link to comment Share on other sites More sharing options...
longarmlisa Posted July 6, 2008 Author Report Share Posted July 6, 2008 Who is Amy? Link to comment Share on other sites More sharing options...
smorris Posted July 6, 2008 Report Share Posted July 6, 2008 Hi Lisa Amy is one of the tech support team - (aanderson@apqs.com), or you could also call Mark (mcaraher@apqs.com). They will know what to do. Sue in Australia Link to comment Share on other sites More sharing options...
longarmlisa Posted July 6, 2008 Author Report Share Posted July 6, 2008 Sue: Thanks you so much! I am just a bit frustrated with the whole thing. Lisa Miinch Prior Lake, Minnesota Link to comment Share on other sites More sharing options...
smorris Posted July 6, 2008 Report Share Posted July 6, 2008 Hi Lisa I can understand your frustration and don't these things always happen at the worst times. The guys at tech support are amazing though and I am sure they will get you up and running as quickly as possible. Best wishes Sue in Australia Link to comment Share on other sites More sharing options...
longarmlisa Posted July 6, 2008 Author Report Share Posted July 6, 2008 Sue, Thanks for your help. I think you are right, I will just leave if for the experts. I forwarded them an e-mail and will wait for a response. Meanwhile, back to piecing. Happy quilting! Lisa Link to comment Share on other sites More sharing options...
Primitive1 Posted July 7, 2008 Report Share Posted July 7, 2008 Hi Lisa, I just had this same problem with my used 2007 Millie, I called Amy at APQS and she sent me new circuit boards for my machine. She said they were having some issues with static electricity causing that problem. I replaced both the mother and daughter boards and she also had me put some washers on the screws on both handles. This seems to have corrected the problem as it is running fine now. Vicki Link to comment Share on other sites More sharing options...
longarmlisa Posted July 7, 2008 Author Report Share Posted July 7, 2008 Thanks for the info. I am waiting for a response from Amy. Link to comment Share on other sites More sharing options...
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