Guest Linda S Posted June 20, 2010 Report Share Posted June 20, 2010 I remember reading that Edgeriders used to get a "dent" in them when you left your machine sitting for a while, but they had fixed that problem. I think I may have gotten an old set. I went up to quilt this afternoon, and every time I try to make a feather, the machine seems to fall into a pit, like it's hitting a groove. Happened again and again. Finally, I took the machine on a 'dry run' down the table -- not running the machine, just moving it and moving it. After moving it around a lot, it seems to be okay and I can quilt with it. If I have to do this all the time, it's gonna be the pits. Does anyone else have this problem? Linda Link to comment Share on other sites More sharing options...
Guest Linda S Posted June 20, 2010 Report Share Posted June 20, 2010 I remember reading that Edgeriders used to get a "dent" in them when you left your machine sitting for a while, but they had fixed that problem. I think I may have gotten an old set. I went up to quilt this afternoon, and every time I try to make a feather, the machine seems to fall into a pit, like it's hitting a groove. Happened again and again. Finally, I took the machine on a 'dry run' down the table -- not running the machine, just moving it and moving it. After moving it around a lot, it seems to be okay and I can quilt with it. If I have to do this all the time, it's gonna be the pits. Does anyone else have this problem? Linda Link to comment Share on other sites More sharing options...
Guest Linda S Posted June 21, 2010 Report Share Posted June 21, 2010 Sew, I take it no one else has this problem and, perhaps, I should contact the place I got these and ask how long they've been on the shelf? Once I get the machine moving and all warmed up, they're fine, but getting that "groove" out at the beginning is just awful! Link to comment Share on other sites More sharing options...
Guest Linda S Posted June 21, 2010 Report Share Posted June 21, 2010 Sew, I take it no one else has this problem and, perhaps, I should contact the place I got these and ask how long they've been on the shelf? Once I get the machine moving and all warmed up, they're fine, but getting that "groove" out at the beginning is just awful! Link to comment Share on other sites More sharing options...
Quilting Heidi Posted June 21, 2010 Report Share Posted June 21, 2010 Linda, I've had my ER on for probably 9 months. I've not had any problems at all. I thought I posted this last night but looks like my post disappeared. Link to comment Share on other sites More sharing options...
Quilting Heidi Posted June 21, 2010 Report Share Posted June 21, 2010 Linda, I've had my ER on for probably 9 months. I've not had any problems at all. I thought I posted this last night but looks like my post disappeared. Link to comment Share on other sites More sharing options...
LynnQuilts Posted June 21, 2010 Report Share Posted June 21, 2010 I've had this happen with mine. It does eventually seem to "go away," but it's annoying. Mine are also relatively new, supposedly with the problem "fixed." They are still better than the black wheels, but by no means perfect (at least in my opinion). Link to comment Share on other sites More sharing options...
LynnQuilts Posted June 21, 2010 Report Share Posted June 21, 2010 I've had this happen with mine. It does eventually seem to "go away," but it's annoying. Mine are also relatively new, supposedly with the problem "fixed." They are still better than the black wheels, but by no means perfect (at least in my opinion). Link to comment Share on other sites More sharing options...
Liam Posted June 21, 2010 Report Share Posted June 21, 2010 I have had mine for over a year and a half. I have not had any problems with mine, even when my machine sits for weeks even months at a time in the same place. Maybe you just got a bad set or something? Link to comment Share on other sites More sharing options...
Liam Posted June 21, 2010 Report Share Posted June 21, 2010 I have had mine for over a year and a half. I have not had any problems with mine, even when my machine sits for weeks even months at a time in the same place. Maybe you just got a bad set or something? Link to comment Share on other sites More sharing options...
Guest Linda S Posted June 21, 2010 Report Share Posted June 21, 2010 Thanks. I've got a lead on someone to ask about this. I'll also check with the folks I got them from and see if they know how long they had been in inventory. Linda Link to comment Share on other sites More sharing options...
Guest Linda S Posted June 21, 2010 Report Share Posted June 21, 2010 Thanks. I've got a lead on someone to ask about this. I'll also check with the folks I got them from and see if they know how long they had been in inventory. Linda Link to comment Share on other sites More sharing options...
Katydids Posted June 21, 2010 Report Share Posted June 21, 2010 Linda I would definitely contact the dealer you got them from. There is a 1 yr warranty on the wheels, no questions asked. I would also email support@edgeriderwheels.com and tell them of your problem. I have them on both of my machines for over a year now and one machine will sit for an extended time, while I work on the other, and I have never had this problem. Link to comment Share on other sites More sharing options...
Katydids Posted June 21, 2010 Report Share Posted June 21, 2010 Linda I would definitely contact the dealer you got them from. There is a 1 yr warranty on the wheels, no questions asked. I would also email support@edgeriderwheels.com and tell them of your problem. I have them on both of my machines for over a year now and one machine will sit for an extended time, while I work on the other, and I have never had this problem. Link to comment Share on other sites More sharing options...
bonbon Posted June 22, 2010 Report Share Posted June 22, 2010 Linda I'm curious as to what you found out. I have these wheels now too but for only about a month or so. Let us know! Link to comment Share on other sites More sharing options...
bonbon Posted June 22, 2010 Report Share Posted June 22, 2010 Linda I'm curious as to what you found out. I have these wheels now too but for only about a month or so. Let us know! Link to comment Share on other sites More sharing options...
Guest Linda S Posted June 22, 2010 Report Share Posted June 22, 2010 I called Kingsmen today (where I got the wheels) and they told me I'd have to contact EdgeRiders. I sent an email but have not received a response. I'll let you know what happens. If I hadn't just spent a bunch of money on these, I'd get the M&M wheels. Link to comment Share on other sites More sharing options...
Guest Linda S Posted June 22, 2010 Report Share Posted June 22, 2010 I called Kingsmen today (where I got the wheels) and they told me I'd have to contact EdgeRiders. I sent an email but have not received a response. I'll let you know what happens. If I hadn't just spent a bunch of money on these, I'd get the M&M wheels. Link to comment Share on other sites More sharing options...
Guest Linda S Posted June 28, 2010 Report Share Posted June 28, 2010 I got an email from Mr. Kasa, with some suggestions on things to try to make sure one of the wheels wasn't hanging up. Wellllllll, I had the cam on the back of the machine a little too tight, and that was causing all my troubles. She floats like a dream now. I love these wheels! Link to comment Share on other sites More sharing options...
Guest Linda S Posted June 28, 2010 Report Share Posted June 28, 2010 I got an email from Mr. Kasa, with some suggestions on things to try to make sure one of the wheels wasn't hanging up. Wellllllll, I had the cam on the back of the machine a little too tight, and that was causing all my troubles. She floats like a dream now. I love these wheels! Link to comment Share on other sites More sharing options...
sewlinzi Posted June 28, 2010 Report Share Posted June 28, 2010 Linda, would you mind sending me a copy of that email... I wonder if I have my edgeriders too tight? Link to comment Share on other sites More sharing options...
sewlinzi Posted June 28, 2010 Report Share Posted June 28, 2010 Linda, would you mind sending me a copy of that email... I wonder if I have my edgeriders too tight? Link to comment Share on other sites More sharing options...
JeriGirl Posted June 28, 2010 Report Share Posted June 28, 2010 Linda, I would sure like a copy of the email also as I just put on new ER and seem to have a flat spot or something when going left to right. Thanks, Shirley Link to comment Share on other sites More sharing options...
JeriGirl Posted June 28, 2010 Report Share Posted June 28, 2010 Linda, I would sure like a copy of the email also as I just put on new ER and seem to have a flat spot or something when going left to right. Thanks, Shirley Link to comment Share on other sites More sharing options...
Linda G. Craig Posted June 28, 2010 Report Share Posted June 28, 2010 Linda, sent you a u2u. Link to comment Share on other sites More sharing options...
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